Easy booking process
Cruise consultant was great to deal with, making the booking process easy to understand and complete.

9 months ago
He spoke really clearly, we understand each other well.
9 months ago
Lucinda was very polite and easy to understand . She tried to help with us accessing our credit with Norwegian but it is too early to do it yet . Hopefully My Cruises can access the credit some time... See more
9 months ago
Very friendly and proficient service. process was quick and easy to complete. Consultant able to direct me to other departments so I could seek advise.
9 months ago
Ben was very friendly; he answered all my questions. He was pleasant to talk to, and he knows his stuff. He gave me ideas and options if I wish to extend our trip. The transaction was smooth, and Ben... See more
Cruise consultant was great to deal with, making the booking process easy to understand and complete.
Excellent advice. Fast confirmations and friendliest communications. Thanks team. Happy cruiser to be!
Very friendly and efficient service and knew exactly what I was looking for and provided the quote
Booked and deposit paid Very helpful and answered any questions we had.
I changed my mind and decided to upgrade my seating which was only 3 weeks before travel. Mike Long was fantastic with this and amended my seating as soon as possible. I was totally relieved that he was able to accommodate me and his effort is appreciated.
Gabrielle was very informative and helpful with my enquiry. We have 2 parties travelling (3 adults in total) and she organised both bookings for us. I have sent another query which I am waring for a response.
Rebecca K. was very pleasant on the phone. All questions were answered, and the booking was smooth. Payment via the phone was OK but would rather it be done through the consultant (live).
Holly was very helpful and easy to chat with, although the questions were not in her field, she easily pointed me in the right direction. Appeared to know her stuff, good job.
Excellent service .. a quick reply to questions via texts . Very willing to discuss other options in flying options and also upgrade of state rooms All booked snd deposit paid with in half hour of initial ph call for cruise next Oct ‘26 too easy Too easy
We have booked multiple cruise through My Cruises and have found them professional and knowledgeable. Have spoken to them on several occasions and have answered all my queries. I highly recommend them
Juliana was super helpful, very quick to respond and sorted all my questions and needs.
Temira Karcher is a brilliant travel agent; she is fast and proactive! Had a great experience while booking my 1st cruise!!!
Maddie was very professional and was able to respond to several questions I had on two separate bookings without hesitation.
BEN helped us a lot in booking this trip of a lifetime with prompt and efficient service. Thank you.
All was as expected and handled professionally and to our liking with amendments and upgrades all worked well. Would have preferred my cruises had put in place, airport to hotel, hotel to ship and reverse transfers rather than 40 odd couples arranging private taxis.
Great value package deal with almost everything included - flights, accommodation and cruise
My Cruises did an amazing job and our trip went so smoothly! Flights were on time, our 2 days in Amsterdam were in a great hotel beside the terminal. Cruises with added extras of drink package and internet saved so many $$$.Cruises were fantastic - only one hiccup was we did back to back cruises and had to change rooms mid cruise.Otherwise, so well organised with great extras! Thank you!
Rachael was patient and friendly, and followed up diligently. Planning was tricky for us with tight dates and budget to navigate, but Rachael made sure we got there. I'm so glad that she was my agent.
Our 2nd trip with Norwegian & it was great
My cruises has offered one of the great back to back cruise for Mediterranean. I have the best time of my liìe.
Based on analysis of 133 reviews rated 1-2 stars for My Cruises
“I wish I could say I was looking forward to this trip, but so far the experience with My Cruise - China and Japan vac...”
“I had to cancel my cruise l was told it can take up to four months for refund four months went past nothing l emailed...”
“For a company in the business of travel and customer service, I expected better organization, clearer timelines, and...”
“I had to cancel my cruise l was told it can take up to four months for refund four months went past nothing l emailed...”
“Communication has been poor from the start”
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My Cruises is an online platform specializing in providing curated cruise deals for travelers seeking unique and memorable vacation experiences. The company focuses on offering a variety of cruise packages that include exclusive inclusions and bonus value, catering to a wide range of customers, from first-time cruisers to seasoned travelers. With a commitment to personalized service, My Cruises aims to help customers find their ideal cruise itinerary by showcasing various destinations, cruise lines, and onboard experiences. The platform features an extensive selection of holiday packages, including fly, stay, and cruise options, designed to meet the diverse needs of vacationers. By presenting limited-time deals and carefully crafted itineraries, My Cruises enhances the planning process for customers looking to explore popular travel destinations. With a dedicated team of cruise experts, the company seeks to streamline the booking experience and provide valuable insights into the world of cruising.
My Cruises receives a mix of feedback, with many customers praising the helpful and friendly staff who provide excellent service during the booking process. Reviewers frequently highlight the proficiency of consultants like Pani, Sasha, and Ben, noting their ability to answer questions clearly and efficiently. Many express satisfaction with the smooth booking experience and the quality of the cruises offered, often returning for multiple holidays. However, a significant number of complaints arise regarding communication issues and frustrations with specific bookings, particularly related to trips to China and Japan. Some customers report feeling disappointed with the overall experience, indicating a lack of support when problems occur. Despite these concerns, the majority of reviews reflect a positive sentiment towards the service provided by My Cruises.
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