Great and easy to communicate with.
Rachel, my consultant, was easy to communicate with. She was polite and made my booking process straightforward.

9 months ago
He spoke really clearly, we understand each other well.
9 months ago
Lucinda was very polite and easy to understand . She tried to help with us accessing our credit with Norwegian but it is too early to do it yet . Hopefully My Cruises can access the credit some time... See more
9 months ago
Very friendly and proficient service. process was quick and easy to complete. Consultant able to direct me to other departments so I could seek advise.
9 months ago
Ben was very friendly; he answered all my questions. He was pleasant to talk to, and he knows his stuff. He gave me ideas and options if I wish to extend our trip. The transaction was smooth, and Ben... See more
Rachel, my consultant, was easy to communicate with. She was polite and made my booking process straightforward.
Easy access to make progressive payments on line. Thanks for the receipt Gabby. Great service
Sohaila was very helpful, got back to us quickly with any enquiries we had, unlike another lady I spoke to Sohaila was very pleasant and I didn't feel like I was wasting her time.
Tyler was very helpful and prompt with our booking. Tyler was easy to understand and polite. Overall good experience.
Absolutely no customer service. No replies to complaints. Once money received no care given. Rooms and hotels were not satisfactory. Always an excuse. Will not recommend or use again. We had a party of 30 pay and half of us had bad experiences.
was lovely to deal with laetisha as she took her time and very patient with us during our booking . not everyday you book a cruise! We were co joining with another couple so a bit stressful. laetisha made it to easy
Sariah was patient, pleasant and satisfied every request, resolved every question, in relation to our booking. She really went the extra mile to help get us the best deal to accommodate our needs.
The consultant, Amanda was well mannered, answered all my questions, helpful. Excellent price
This is the second time I have used MyCruises and both times it has been a seamless process from initial contact to going on holiday. Nothing has been a problem and all enquiries have been dealt with promptly and efficiently. A big shout out this time to my consultant Laetisha B who was such fun to deal with. She made me aware of all my options but wasn't pushy to upgrade. Best of all, her bubbly and engaging manner brightened an old lady's day on a cold, wet and miserable Adelaide day. I can't recommend Laetisha or MyCruises highly enough!
I was very appreciative of the assistance from Amanda who helped me complete our cruise plans. Amanda was thorough, efficient and extremely helpful.
Service from Sariah was great. A few emails and 2 telephone conversations and it was all done. The booking easy and efficient. Sariah was informative and helpful, she also sent a link to help me book some day trips for our deviation to Niagara Falls. Thank you Sariah.
Every time I make contact they are efficient, friendly and competent, full credit to Gabby Singh today and Sharion King previously for all your help. Upgrade to Owners Suite and business class flights all handled easily.
Excellent service from Sariah. A combination of email and telephone conversations made this booking easy and efficient. Sariah was informative and helpful and easily linked our holiday with friends who had already booked. Thank you Sariah.
Pani was great & promptly helped us with all of our questions. We've travelled with My Cruises several times before & always found them to be profesional in their dealings
Latish Balden was extremely friendly and patient and answered all our questions without hesitation
Sasha was so helpful and patient, nothing was a problem as we sorted through different issues. We really like to congratulate her on her work ethics and industry knowledge.
Ben, the consultant, was very helpful and knowledgeable. Ben gave me his full attention and answered all my questions.
Sariah was very easy to talk to, very patient and explained everything clearly and step by step. This made our experience with Sariah a great one. We will definitely book our holiday with My Cruises again.
Everything was explained and the booking went smoothly. Thank you Pani.
Sariah was extremely bright, cheerful, and helpful. She answered all of our questions easily and in detail. Nothing was a problem for her,and we have booked accordingly
Based on analysis of 133 reviews rated 1-2 stars for My Cruises
“I wish I could say I was looking forward to this trip, but so far the experience with My Cruise - China and Japan vac...”
“I had to cancel my cruise l was told it can take up to four months for refund four months went past nothing l emailed...”
“For a company in the business of travel and customer service, I expected better organization, clearer timelines, and...”
“I had to cancel my cruise l was told it can take up to four months for refund four months went past nothing l emailed...”
“Communication has been poor from the start”
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My Cruises is an online platform specializing in providing curated cruise deals for travelers seeking unique and memorable vacation experiences. The company focuses on offering a variety of cruise packages that include exclusive inclusions and bonus value, catering to a wide range of customers, from first-time cruisers to seasoned travelers. With a commitment to personalized service, My Cruises aims to help customers find their ideal cruise itinerary by showcasing various destinations, cruise lines, and onboard experiences. The platform features an extensive selection of holiday packages, including fly, stay, and cruise options, designed to meet the diverse needs of vacationers. By presenting limited-time deals and carefully crafted itineraries, My Cruises enhances the planning process for customers looking to explore popular travel destinations. With a dedicated team of cruise experts, the company seeks to streamline the booking experience and provide valuable insights into the world of cruising.
My Cruises receives a mix of feedback, with many customers praising the helpful and friendly staff who provide excellent service during the booking process. Reviewers frequently highlight the proficiency of consultants like Pani, Sasha, and Ben, noting their ability to answer questions clearly and efficiently. Many express satisfaction with the smooth booking experience and the quality of the cruises offered, often returning for multiple holidays. However, a significant number of complaints arise regarding communication issues and frustrations with specific bookings, particularly related to trips to China and Japan. Some customers report feeling disappointed with the overall experience, indicating a lack of support when problems occur. Despite these concerns, the majority of reviews reflect a positive sentiment towards the service provided by My Cruises.
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