My Cruises Reviews

We cruised with Princess Cruise line on the Crown Princess to the Hawaiian islands out of San Francisco, CA 4/4/24 and returned 4/20/24. We have cruised before, but this particular cruise was a complete disappointment. We have always been impressed with the great buffets on our past cruises and other dining options in the past, but the buffet wasn't; as good as, Golden Corral! The salads had no flavor, bacon was raw in appearance, Baked beans were just Pork n Beans. People were filling their drink cups and thermoses at the waitor's drink stations; if there had been a pandemic we would've been in trouble! I am always cautious; using my own bleach wipes to be safe when we dined, but even though I still ended up sick. I would venture to guess that at least 1/3 of the cruisers if not more became ill. I have never been sick on any other of my cruises in the past. I took photos of many people filling their personal containers at the drink station daily. We booked an excursion through Princess in Kauai to see a plantation and Panoramic Opaekaa Falls.We could not believe that this was an excursion provided by Princess cruise lines. Boarded a small train at the plantation for what consisted of a total of about 25 minutes (10 minutes of which was a stop to feed pigs and chickens, which we could've done at our local zoo!) The excursion promised shopping at the end of the train ride, but we were told we had 10 minutes to reboard the bus. This was barely enough time for a bathroom break; in fact, we ended up leaving two of our passengers behind. When we arrived at Opaekaa Falls, we were again told that we had 10 minutes to walk to the overlook and get back to the bus. It took the better part of 10 minutes to get everyone off of the bus! For this we paid $129.95 each. We along with several other participants in this excursion were left wondering what we even paid for... This was pretty much a no frills cruise.

Our original MSC Med. cruise was cancelled, and we took up the option to replace it with 2 similar ones. Months later after chasing Ignite Travel and My Cruises up constantly, we were told our application had been unsuccessful and received a refund of just over $4000. This included the price of the original cruise PLUS the air fares from Australia. This was incredibly frustrating as we knew both cruises still had vacancies - confirmed by MSC. As we didn't want to lose the trip, we booked ourselves on to these 2 cruises but it cost us over $8000, and we'd had to pay the airfares on top of this. On these 2 cruises everyone we met from the same company had been transferred for the original amount. We would like to know why we had not been transferred, and what the criterion was for refusing our application when everyone else was accepted. This whole experience with your company has cost us a small fortune, and as we are elderley pensioners it has not been easy. Judith & Hal Orth

Classic Europe 2024 I wanted to wait until we have finished our tour before submitting a review. We have just came back from our tour yesterday and although we are exhausted but definitely had a great time! From booking time to the end our tour we cannot say anything bad. We had an open mind as we really didn't know what to expect. We had read everything to prepare ourselves (including the "walking" lol). * Octavia Whittaker took my booking and did very well at answering all my questions. * Received all my paperwork 2 weeks prior to our departure. * Andjela Duric was our Tour leader and cannot speak highly enough of Andjela. Her knowledge is so vast and so good, very conversant in so many languages, so easy to understand and very easy going (though firm). I wish everyone that goes to this tour has Andjela- she makes the tour what it is. We took all the extra tours offered on our spare days and though we were exhausted as it then made our schedule very hectic but we saw and did so much.

I read an advertisement from My Cruises today for a 16 day cruise on the Diamond Princess ship out of Singapore to Malaysia, Thailand and Vietnam Dec 7 2025. Looks fantastic. Then I went to Princess Cruises website and looked up the different departures for this same ship and they (Princess), DO NOT mention this ship doing this departure date or the itinerary that My Cruises says it's doing. This seems strange to me???

I was going to book an Alaska, Canada cruise combo, but after reading all the reviews I am pooped scared that it will happen to us too. The responses to the complaints and even more disturbing.. 😳 Maybe they should close their doors. Thank you all for the heads up 😮‍💨

If I could give a minus I would, I gave the lowest score I could. It's been an absolute nightmare. 6 of us booked a package 15 months ago, for 3 days in Milan and 16 days on the MSC Sinfonia, final payment made on the 30th October 2023, we were informed on the 1st November when one of the quested wanted to upgrade but was informed by MSC that the Sinfonia cruise has been cancelled on the 23rd of October 2023. We rang MyCruises to be told if we cancel we would have to pay cancellation fees for our flights and accommodations in Milan as there were more partners involved. Our cruise was reduced to 2 x 7 day cruises on 2 different ships, Europa and Sinfonia so we lost two days of drinks package. I asked if we would get compensation for losing two days of drinks package and was told my compensation was that I got a cruise. After months of daily phone calls to MyCruises who were blaming MSC and MSC blaming MyCruises, we only found out info 4 days before the cruise. I paid for a suite with a disabled husband and given a small balcony at the rear of the ship. It was an absolute nightmare.we were given two days in Genoa to make up for the 2 cruise days, but we had to pay for our own food and drinks. We then had to travel by a bus for 5 hours to get from one ship to the other, so there was another day lost of cruising and drinks package. The cruises on MSC were terrible, overcrowded with babies and children, terrible food on both ships. We were handing out money hand over fist, everything was costing us, can fares from hotels to ships at our own expense. I will never use MyCruises or MSC again. Just read reviews from people there will be many more that will be forthcoming.

The disappointments we most remember were not related to weather or crowds of other tourists; poor choices of hotels far from famous destination.travel time was longer than expected . Very poor hotel services in Italy we lost bag of chocolate that we bought in Switzerland during house keeping.Hotel didn’t take any action regards to this .meals wasn’t that great multiple times provided incorrect dinners . Please consider to plan tours thinking of the convenience of people who are travelling, no rest days in between . Flights times were not suitable everything was rushing This can lead to fatigue, as well as other sicknesses. Everyone in the bus got sick which is nightmare. I understand the price is very fair and our tour guide leader was Monty and he really made the holiday what is was . His presentation to all the group was perfect , his knowledge with what he showed us and explained to us was outstanding and the best of all was his sense of humor. Driver Josh was great . After all we made memories.

Very disappointed with this oufit (owned by Flight Centre). They're only interested in getting your money while their customer service is appalling. Their flight/cruise package promotion promises 'peace of mind travel’ with 'every detail taken care of' which is grossly misleading. It is far from peace of mind travel if we have to get up at 2am in the morning to check in for a 6am flight departure. Changing to an afternoon flight costs an extra $1600pp. Neither is it 'peace of mind' when they can't inform us what hotel accommodation they have booked before the cruise until a week before departure. Nor is 'every detail' taken care of when we have to organise all transfers ourselves. Had we known all this beforehand, we would never have booked this cruise.

Firstly you can never get through on the phone and if you do you leave a message and they don’t get back to you This is the second and the last holiday we book with them Just a tip. Take note please They give you a flight ,an accommodation and cruise deal price which seems good on the surface But the flight is crap and they know it. So you up grade to a better flight We did $700. Then the accommodation , no breakfast. Who doesn’t have a breakfast in your accommodation when you’re on holiday. So it’s cheap accommodation That is why it’s good on the surface These are questions you have to ask. They don’t tell you There selling a holiday There are not travel agents Once they have done the deal. It’s good night dick. On your way We have changed to imagine holidays It’s like chalk and cheese. They are fantastic all up front before you pay Good luck everyone

The biggest nightmare of all my travels. Due to the changes in the Suez Canal cruises I have not been able to get the full itinerary of this very expensive trip till 3 days before departure and not the full itinerary. Although I had booked one year ago I still have no idea what the final booking details are and the Virgin app is given me different information from what My Cruises gave me 6 weeks ago. I am fuming. Flight Centre owns My Cruises and they can not even deal with each other to give the customer good service. No one is telling me anything. I have to keep hounding them.

We had our cruise package cancelled due to the war in the Middle East, nobody's fault, but the alternative we were offered and agreed to is 7 days shorter. As a compensation MyCruises offered us a balcony cabin with a drinks package. When I checked on the cruise, Greek Islands, with 2 different cruise companies Celebrity were offering this cruise with an upgrade and drinks package included to fill their ship for a cheaper price. We paid My Cruises $1200 extra for a drinks package on our original booking and they state that we get no refund as they put it towards the new cruise. If we had not paid for a drinks package we still would have been given this upgrade for free. Our documents arrived 5 days ago and we leave tomorrow. The delay they said was due to Celebrity but we had their documents sent by mycruises 4 weeks ago. We are very worried how this holiday will go as they have not been very helpful since taking our money.

My wife and I just completed the 14 day classic Europe holiday and it was amazing . So perfectly organised and our tour guide leader was Antonio Veiga and he really made the holiday what is was . His presentation to all the group was perfect , his knowledge with what he showed us and explained to us was outstanding and the best of all was his sense of humor he was so funny . Anyone that does this holiday and has Antonio as their tour guide will be very lucky . Our bus drive was Josh Capitano and he was the best , such a lovely person and the best bus driver I have ever seen. He always kept the bus clean and and certainly go into some tight areas that a car wouldn’t even get into . Antonio and Josh worked perfectly as a team and will one day really love to do another tour with both of them . Thank you My Cruises for offering such a perfect and affordable package to visit Europe we will certainly be looking at other holidays with you , actually we are already looking

Every part of our cruise experience with Virgin Voyages went smoothly. Cannot fault My Cruises. Initially there were a few hiccups prior to leaving which were sorted promptly. Loved the bonus $600 bar credit and $300 loot money to spend in the shops and even using funds play bingo. Would certainly recommend this company.

We are 2 have booked a cruise through mycruises paid up on the date back in November. Trying to be patient but hadn't received any notification of pre and post accommodation so gave them a call beginning of February. Eventually spoke to consultant who was very helpful a couple of days later my precruise accommodation popped up in my mycruises site but no post cruise accommodation. I went ahead and organised transfers from airport and to cruise terminal 1 month from getting on cruise Feb.25 send off polite email . Checked mycruise site next day wth my pre accommodation has changed. Rang consultant few days later just to confirm that it was correct. So I had to email to reorganise transfers. Easters here and still no post cruise accommodation. Considering they have had the money since Nov. I don't think it's too much to ask that we could of had our accommodation confirmed by now. Sounds like I'm not the only one in this situation. Not happy Grant Withers

From beginning to end our 14 day best of southern Japan package was fantastic. Any questions i had were answered promptly and all documents received in a timely manner

Virgin cruises changes the itinery of our cruise so it does not suit us for the extra days we saved and paid for our cruise which cost us 8800. No money left and told we would receive only 4900 back which we have not received and now can’t afford to go on another holiday. I will never go through my cruises again

The phone staff are great BUT they have no power. We leave on our European River cruise in 2 days and have only received our flight details and one train ticket (sent by the supplier apparently by mistake). Really making the trip disappointing before it starts. Starting to think it is a scam. MYC53838. Never again Mycruises

Never again! After spending a substantial amount of money booking through mycruises for our family holiday in 4 weeks, the experience dealing with this company has put a dampener on it before it has even began. Firstly when we booked over a year ago, we were told that we would receive all our hotel information approximately 3 months before our trip. That never happened and while it made it hard to book confirmed transfers and tours, we were patient. At 8 weeks when we still hadn't heard, we were given a barrel of excuses about world issues and other cruises being cancelled blah blah blah. We were frustrated but gave them the benefit of the doubt. My son-in-law and myself have called regularly in the subsequent weeks to be told it should be "any day" now as they are finalising the group bookings. We are now 4 weeks out (the minimum time we were told by the after sales team we would receive our hotel information) and still haven't heard. I want to add I give 1 star because up until now the customer service people have been very polite (8/3/24 call logged with Elise was the only agent we have had who really tried to do something and made more effort than other agents but still to no positive outcome) and that's when it became quite apparent they have no control over anything at all. Nothing they do would impact the outcome as they are simply cogs in the wheel of lies. Just given the corporate rhetoric to spew to us insignificant people (they already have our money, why bother upping the customer service game) But this morning when I rang, I had the rudest customer service agent "Mike" speak down to me and give me attitude simply because I have the audacity to be cranky about the situation. He even told me I should feel lucky because people flying out next week don't have their information yet!!!!!! like WTH!! how are these people still in business!! So now it seems the 3 months was a lie, the 4-8 weeks was a lie and now we have to come to terms with the fact we won't get information until the week we fly out! It simply is not good enough. They continue to blame everyone else (the world events, the suppliers etc) instead of taking accountability for their poor travel management. We were planning another large vacation next year with even more of our immediate family with one of their packages. It would have been $80-100k sale for them, but after how this is going, I think we will just go back to our other travel agent. MYC-39885 and MYC-39831

We are about to do Europe 25 day tour has anyone did it through my cruises , I’m getting worried reading these reviews, pretty hard to find out who the actual tour is with , hotels aren’t confirmed yet but full payment has been paid