Unhappy and broke
I have been using these products for over 2 years with no results. What you could do is honor your money back guarantee and refund me the hundreds of dollars that I have wasted.una
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2.9
Average
544 reviews
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Review summary
Musely has room for improvement based on customer feedback. Customers particularly appreciate service and quality, though some mention concerns about customer service and expensive.
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Based on reviews, created with AISee what reviewers are saying
Great Products, Getting better every year!
Every product I have received from Musely has worked as described. I am thoroughly amazed by their newest products. I will be a user for life! The communication with the Doctors have always been efficient and effective and their advice right on point!
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I started using the repair cream after…
I started using the repair cream after I saw my daughter’s skin improvement. I am very happy with my results. My pores are less visible and there is a smoothness that wasn’t there before. I use it in the morning as recommended and also the eye cream morning and evening
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Tho The website is challenging and…
Tho The website is challenging and difficult to get to an answer. I gave up
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Company details
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Website
musely.com
All reviews
544 total • Write a review
Showing 101 - 110 of 540 reviews
KB
Very poor quality product and very poor…
Very poor quality product and very poor customer service. I do not recommend this line
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CM
Musely has been great…
I have been using the Musely private cream (inner thighs & private area) for terrible melasma. It was horribly dark and embarrassing. Almost looked like a giant bruise on my inner thighs. I have been using it for about 3 months and would say it is 75% better. The darkness has faded substantially. Only downside is regardless of how large of an area you need to cover you get the same size bottle no matter what. I have been so happy with my experiance, I just ordered the cell repair serum. You will not be disappointed. Just be patient and follow the directions and it will work!
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L
This company is a pure scam
This company is a pure scam. I was looking to cancel my subscription with them for about an hour and there was no option to cancel it and after numerous msg and emails ( telling them I am going to report them) cancelation option suddenly became available. Mystics. I was looking to cancel because after 3 days of use anti - aging cream my skin start looking just awful so I went back to my normal skin care regimen and what is the difference. I hope they are not going to charge me again because I heard its happening even with cancel subscription. I dont trust them
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JT
Aging repair cream is a must!!
I haven’t had any issues with this company at all. I am using the estrogen age repair cream and its amazing for my skin! I have seen an extreme improvement!! I do use a retinol among others with this cream but overall i am gonna say its a 10 out of 10 and a huge part of skin care. There is way more in the bottle so you can put it on twice a day. The cream shows up just when it’s supposed to the company is reliable on the price is very reasonable. I’m extremely satisfied.!
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SD
I have been using this private cream…
I have been using this private cream product on my private area, the container is too small and not helpful. I didn't see any changes. The specialist says the container will last for 2 months but its not even a month. So disappointing. I had a big hope with musely
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MJ
Autoship and Autobill Is a Trap. Avoid at all costs!
I found I could no longer use their product. Sent support and email expressing my desire to cancel the autoships. Received an email that instructed Musely could help me once I signed into my account, which I did. In the interim I received an autoship order notification making note that the order must be cancelled or skipped before the product shipped. I responded "Skip." Within a day or two I received a notice from my bank they had billed my account. This was prior to the stated ship date. I immediately contacted my bank to reverse the charges advising I'd told Musley I wanted to cancel the upcoming order. The refund was processed. This was in March, 2025. A few days ago I received a pre-ship notification. Again, I wrote to support saying I'd decided to cancel my account. They responded via email bot to go to the Help section from my account. There was no provision inside my account to cancel! I wrote again. Again, I received an automated email advising I could delete the account using their app. FI downloaded the app and proceeded to cancel/delete the account. I also notified my bank. While the autoship is convenient, the fact that support doesn't reach back to answer questions or clarify what needs to be done. I am no longer their customer and I am also suspicious of the cancellation/delete process. They warn they cannot issue a refund or make other adjustments once the product is shipped. I get that. That's why I responded to the next order notification to skip. I conclude that so-called "trials" and auto-bill-auto ship requests are practically impossible to respond to. What typically happens to vendors who employ these tactics is they keep billing and shipping without regard to the customer's wishes. Once they bill, it takes up to three (3) months to straighten out. I will not renew my relationship with Musely. And, my recommendation to anyone who signs up for a "trial" or "autoship" proceed with extreme caution. In fact, I'd suggest charges for products (regardless of vendor) be paid manually each month when payment is due. Very disappointed. Hope this report is helpful to others who find themselves billed for products they do not want. Autoship and Autobill is a trap. It's one we as consumers need to understand and be very cautious about.
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mg
NOT TRUSTWORTHY
I have to agree that the company is NOT customer oriented. It is a money grab and absolutely no customer support.
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D
Musely quietly jibber jabbers your money away by:
1 Utilizing a website designed to confuse 50 ways to terminate or cancel. No RED BUTTON AT THE BOTTOM OF THE PAGE TO TERMINATE ???????? Per their instructions. CONFUSION REIGNS 2 Their products do nothing. Honestly, my face has the same issues, over a yr of usage. One side is dramatically worse. Owl like appearance. IT WILL TAKE MAXIMUM EFFORT TO GET THEM OUT OF YOUR BANK ACCOUNT. 3, Most of the time during treatment my face was rashy/red and discolored. All improved after 1 yr of treatments when I stopped using. Stay away from this operation!!!!!
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B
Customer service is awful
Customer service is awful. Musely promises lots of points and discounts, but you can’t redeem any of it for actual savings on these incredibly overpriced products. You don’t get to pick what you want to buy either. You can’t continue buying the full strength versions of their products unless you also buy their weaker, diluted versions. They do require you to have a prescription, but their products are not customized for individual patients. They prescribe the same stuff no matter what your results. After all the hassles I had with Musely customer service, I asked them to stop contacting me, but they won’t stop spamming my email. Never let them have your contact info.
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NL
Avoid Musley Skin Producrs
I have canceled the subscription TWICE, and just got notified another shipment is on the way. No way to contact the company. Went to "pissed customer" site and repeated everything I've tried to get across to the company, and then told to enter my credit card info so they could charge me to forward my issues. My next step is to deny payment through my bank.
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