The right people to let out my property
Everyone I've dealt with a Mundys have been extremely professional, friendly and knowledgeable. They have made the whole process of letting and re-letting my property a breeze.
3.5
Great
49 reviews
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Review summary
Mundys Estate Agents has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
After self-managing my portfolio for…
After self-managing my portfolio for many years I am now too old to deal with all the hassle. As Mundys have given excellent service when selling property for me and finding tenants I decided to bite the bullet and get a quote for management. I am SO pleased I did. My fears of a reduced income because of fees were countered by the increased rents negotiated with tenants. Mundys have been utterly reliable, helpful and professional throughout, fair to me and my tenants. I wish I had done it years ago. A big 'Thank You' to Hymie and all the team, you are all wonderful.
Quality, friendly service.
The service provided was prompt and responsive. I was kept in the loop at all times and found the staff very friendly and approachable and we're always happy to deal with any queries I may have had. There was always somebody readily available at the end of the telephone if and when I needed to call. Overall a great service.
Excellent customer service relations…
Excellent customer service relations and understanding clients needs
Company details
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Contact info
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Website
mundys.net
All reviews
49 total • Write a review
Showing 11 - 20 of 45 reviews
SW
Amazing out of hours experience
Had an issue with my boiler at 10:30pm, I rang the out of hours number and jack was really helpful. As my partner has a spinal cord injury we couldn't be left without any heat so he travelled down to my property to drop off a heater for us, while he was here he looked at the boiler to see if there was anything he could do to help. He was so efficient.
Date of experience: January 16, 2025
KG
Kate G
US
Highly Recommended Letting Agent
We have been using Mundy's for a few years now as a letting agent for our properties. They've been quick to find new tenants, and sort out all the relevant paperwork that goes with this. Issues, of both ours and our tenants, are dealt with quickly, and Jack is always very helpful. We would recommend that you use Mundy's as your letting agent too
Date of experience: January 8, 2025
LS
I wanted to take a moment to share my…
I wanted to take a moment to share my positive experience with Mundys after renting a house from them for 2.5 years. While the house itself was an older property and not in the best condition, the team at Mundys consistently provided excellent support. Whenever we faced any issues, they were quick to respond and resolved everything efficiently, which really made a difference in our living experience. Now that we've moved to another house, we were pleased to have our deposit fully returned. I truly recommend them to anyone looking for a rental agency. Thank you, Mundys!
Date of experience: December 19, 2024
ML
Mundys have been so helpful from day…
Mundys have been so helpful from day one of finding a rented home, organising all the paperwork and corresponding between myself and the landlord when things in the property needed attention. Mundys have an online portal and communication via email and phone is always prompt and reliable, mitigating any stress when balancing university, placements and life events. The last two years have been so easy when renting with Mundys.
Date of experience: December 19, 2024
SM
We have had a very successful letting…
We have had a very successful letting with Mundys it has been stress free from initially letting out the property to the tenancy finishing, it has luckily been a very positive experience, thank you Mundys.
Date of experience: December 16, 2024
SM
Out of hours was a life saver
I had an issue with my door that broke that left me stranded outside in the rain at 10pm. I called mundys out of hours and was saved by jack, Who was professional and understanding! He was fast with getting someone out to me to help and made sure that I got back into my home. Was one of the best experiences I have had with this sort of thing. 10/10, so glad my issue was fixed in no time! Thank you!
Date of experience: December 5, 2024
DH
Do not rent with Mundys unless your happy with half a job
Our experience with Mundys lettings has been absolutely shocking, unprofessional and lazy. We moved into our rented accommodation, where after meeting the staff who handed the keys he saw the state of the house and immediately left as fast as he could. It was filthy, dead spiders and cobwebs everywhere, stains on the walls and a carpet completely full of dust and hair in all rooms and a garden full of dead plants and rotten decking. The inventory report we sent back was met with “Yes, we saw all these before you moved in, this is fine” We called them directly to which they said “We can get cleaners in tomorrow” We said to save it for the end of the tenancy as we had 6 family members with us to help us move in that were now cleaning the house instead. Everything was documented and remaining maintenance issues were brought up and chased repeatedly over the next few months with little to no response. They eventually sent out Jack Mulhall to visit us to discuss all the maintenance issues that needed doing around the house. Full detailed list of the damages, mold, infestations etc. He promised he’d take this list and get a contractor to sort them. He never did. 3 months of chasing and we only got a tap handle fixed after the landlord contacted us directly as Mundys were not responding to him either. Coming to our first winter we found out we’re getting no longer getting hot water and the immersion tank is leaking. After an engineer visited us he told us the Tanks split and will need replacing ASAP. After raising with Mundys we were given the advice of “Just put a towel down, my tank does that too”. So, despite the tradesman saying “Get it changed ASAP” we had to chase Mundys for a month before eventually threatening legal action to get it replaced and have the heating on. After this we started to look at place to move out to. The rest of the tenancy we resolved most of the issues ourselves except for a water tank leak that had damaged the ceiling. When it came to moving out, we got in touch with them offering for them to get cleaners in as they said they would when we moved in their response being “We expect it the same condition of as the inventory”. Zero responsibility, zero accountability for their mistakes from this response. So, we cleaned the house and left. The inspection was done by Jack Mulhall who fired us an e-mail saying: We want to charge for: Cleaning Gardening Damages that were there when the tenancy started. We disputed the charges and were told he would get a quote. It was delayed for a month with each week and e-mail saying “I’ll have it to you tomorrow / next week / next Thursday” The reason was because the contractor was on holiday. He didn’t tell us this though, we asked why he didn’t get in touch with a different contractor and was ignored. We then added his line manager in on the e-mail chain, Hymie. Our entire tenancy was handled poorly so escalating it seemed the only way to maybe avoid these issues for others and maybe even speeding up getting our deposit back instead of all the issues being swept under the rug and telling everyone the tenancy went fine. The quote came through we got the cleaning waived but nothing else. Despite providing evidence for everything, we got “We think the charges are fair” back from Jack with no comments on the evidence we had sent. We even brought up that he came to the house to see some of these damages and of course, he never responded to them. Eventually after more evidence and arguments we finally got the charges waived. A month of wasted time that would have been resolved significantly faster if Mundys took any responsibility throughout the tenancy. We also got a resolution e-mail from Hymie saying “I write further to the below correspondence. I understand that your concerns have been addressed and the tenancy deposit has now been finalised. Please do not hesitate to contact me should you have any further grievances.” I can understand why the company is like this, if the partners for the company don’t acknowledge anything either. Overall, Extremely poor communication, its easier to ring the landlord and get an answer than it is to go through Mundys. Will not follow through with promises made even if there is a paper trail. Will not give any reasons for delays and expect you to be happy with bare minimum responses Will happily avoid spending money where possible even if they risk tenants health or business reputation Zero accountability and responsibility Rent with anyone else. You’ll have significantly less headaches.
Date of experience: November 12, 2024
N
Naomi
US
Please stay clear
Please stay clear. I was given the property in extremely poor condition. It was dirty, there was no refresher of paint like they told me, the shower was leaking through to downstairs and the toilet was broken but again when I picked up the keys no one told me. No one came to fix these, we had to do this ourselves. I sent in a complaint which was pointless as they just didn’t care. I’ve left the tenancy when I could and left the property in good condition because I wanted to make sure that I got my deposit back to be told they won’t be because I didn’t clean one window (not them all just one) and the garden needed tidying but they couldn’t specify what needed doing in the garden and I have proof that my partner who is a landscaper did this. Now I’m having to fight through DPS. This estate agents don’t care about people or their welfare only about getting money. Just to add to this as well the staff are so rude! They literally have no customer service skills it’s really bloody shocking
Date of experience: May 9, 2024
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