Great service!
I recently used while moving house to ensure my autistic child could still use his iPad during the transition, it worked wonders! Just plugged it in and it worked immediately, fairly priced too. Couldn't rate it more really
4.5
Excellent
589 reviews
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💬Hasn't replied to negative reviews
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Review summary
Moving internet is exceptionally well-rated by customers. Customers particularly appreciate service and reliable, though some mention concerns about customer service and expensive.
✨
Based on reviews, created with AISee what reviewers are saying
Great service
Great service, efficient and fast.
VERY TERRIBLE EXPERIENCE
VERY TERRIBLE EXPERIENCE. WiFi connection is horrible. Delivery was delayed by royal mail and refused to modify the order. Once the WiFi finally arrived. The connection was super bad sometimes I have to keep using my own data!
Does the job
Does the job, but very slow internet.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
movinginternet.co.uk
All reviews
589 total • Write a review
Showing 131 - 140 of 585 reviews
AL
We hired ypur equipment to enable us to…
We hired ypur equipment to enable us to have internet at a caravan park which has very poor mobile phone signal. It gave excellent internet enabling my grandson to play interactive minecraft with his friends during a very rainy holiday!
Date of experience: April 13, 2024
E
Elliot
US
An excellent concept
An excellent concept. We had to wait about 2 weeks for broadband to be installed when we moved home so moving internet managed to fill the gap. They sent a router with an EE sick and in my area we were getting download speeds of around 15-20mbps which was more than sufficient for a few weeks. Quick delivery and refund of the deposit too
Date of experience: April 3, 2024
MR
MJ Roach
US
Similar to other reviews
Similar to other reviews, which I wish I had checked before my rental with them. My average connection was below 1Mbps, after making the complaint about the speed they explained their was "good coverage" in my area and I would need to do speed tests. After a few tests showing how poor speed they sent a new device and had exactly the same problem. Their excuse was external equipment failure that has not been reported yet. Unfortunately I did not have unlimited data on my phone (otherwise I would have used that). I connected my smart TV to my phone network and clocked in at over 50Mbps. This proved external problem didn't exist. I bought my own device and a unlimited data SIM and still got more speed than the device and service from Moving Internet. They refuse to deal with the complaint. I would not use this company, especially as it cost £80 for 12 days of extremely poor internet that often would not work for 1 device let alone any others. Extremely poor technical service and customer 'support'. Update since response: Yes it was sent back on the 13th day, if I had sent it on the 12th day I would have lost a day's usage that I was being charged for. Which if you are able to do maths at all, sending it on the 12th day would only be 11 days hire. The reason for the delay in reporting was because when I went to contact the company, they specifically state on the website that they do not provide customer service on Saturday or Sunday. As the time on the Friday had already passed their closing time I had to wait until Monday. I kept the device because I would have been left with zero internet. The offer for a "partial" refund was for time not used after returning the device not for their poor service. Let me be clear their service is not fit for purpose. They still blame external equipment failure as the problem dispute the evidence that shows otherwise. They take zero responsibility for a poor data speeds and their lack of customer service.
Date of experience: March 29, 2024
Sz
Not worth the cost!
Ordered this for 7 day hire. First couple days was slow but not completely unusable. My phone didn’t work off it at all but tv was ok with just lots of buffering. After a few days it stopped working and was so slow nothing would load. I emailed which got ignored. Then emailed again which got replied to and they agreed the signal/ speed was not what it should be and they give a partial refund for days it was unusable. I sent the device back at end of term. They then email me to say I’d only get £15 back rather than the £21 it should have been. They then refused to return my £50 deposit as the device took a few days in post to get to them so they’ve charged me as extra days. Completely unacceptable, terrible customer service and a complete SCAM!
Date of experience: March 26, 2024
A
Arthur
US
We recently moved into a new house and…
We recently moved into a new house and we needed WiFi as soon as possible. Luckily I came across Moving Internet who sent a temp router very promptly which I used whilst I was organising the fibre cable installation for my broadband. Definitely recommend as they were a massive help especially when me and my partner work from home and rely on a good internet connection.
Date of experience: March 26, 2024
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