Moving internet
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Similar to other reviews
Similar to other reviews, which I wish I had checked before my rental with them. My average connection was below 1Mbps, after making the complaint about the speed they explained their was "good coverage" in my area and I would need to do speed tests. After a few tests showing how poor speed they sent a new device and had exactly the same problem. Their excuse was external equipment failure that has not been reported yet. Unfortunately I did not have unlimited data on my phone (otherwise I would have used that). I connected my smart TV to my phone network and clocked in at over 50Mbps. This proved external problem didn't exist. I bought my own device and a unlimited data SIM and still got more speed than the device and service from Moving Internet. They refuse to deal with the complaint. I would not use this company, especially as it cost £80 for 12 days of extremely poor internet that often would not work for 1 device let alone any others. Extremely poor technical service and customer 'support'. Update since response: Yes it was sent back on the 13th day, if I had sent it on the 12th day I would have lost a day's usage that I was being charged for. Which if you are able to do maths at all, sending it on the 12th day would only be 11 days hire. The reason for the delay in reporting was because when I went to contact the company, they specifically state on the website that they do not provide customer service on Saturday or Sunday. As the time on the Friday had already passed their closing time I had to wait until Monday. I kept the device because I would have been left with zero internet. The offer for a "partial" refund was for time not used after returning the device not for their poor service. Let me be clear their service is not fit for purpose. They still blame external equipment failure as the problem dispute the evidence that shows otherwise. They take zero responsibility for a poor data speeds and their lack of customer service.