Moov Electric receives consistently positive reviews. Customers particularly appreciate service and fast delivery, though some mention concerns about customer service and communication.
Delivery was great on time and for the price of the scooter it's brilliant, I'm now wanting another scooter so we can go out together myself and partner. Just waiting on the jeep scooters to come back in stock 😁 all my neighbours brought the same scooter from this sight house full of them now lol
Great Swift quality service
Fast efficient service. Great customer service I purchase all of my e scooter products from this company . 💯
NEVER buy from these cowboys. Bought a scooter that became faulty, sent it away to their ‘repairs’ place and they’ve held it for over 3 months little to no communication. Absolutely shocking.
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moovelectric.co.uk121 total • Write a review
I'm really chuffed with my scooter I'm that chuffed I'm thinking of upgrading
Date of experience: July 18, 2024
After a week a scooter faulted, staff particularly Rebecca from service was extremely polite and understanding and replaced the scooter the next day no problem. Would highly recommend.
Date of experience: June 26, 2024
Further to my last review from May, I can confirm I bought a scooter manufactured back in 2021 despite being brand new. As a result, the battery was faulty which meant I had to send it in for repair for a scooter that was used for less than 2 months (bought it at the end of March). It's been over a month and I still haven't got my scooter back. Moovelectric does not disclose the scooter's manufacturing date on purpose. They buy old products at a discounted price and they pretend to sell it on sale but in reality all what they are doing is buying products which are at least 3 yrs old!! My experience with this company has been awful. I would advise people to pay attention to this because they only offer a 15 day exchange policy for a brand new unit, after that, you have to liaise with the manufacturer's warranty which is painful. I completely regret buying from them!! I hope they go out of business for doing this to customers.
Date of experience: June 25, 2024
Great product and delivered on time.
Date of experience: June 24, 2024
Broken the parts of scooter
Date of experience: June 20, 2024
Very helpful and quick. Only thing I would say could do with a change is trying to call.
Date of experience: June 19, 2024
I gave 5* because I was kept informed about things and had no issues with my delivery
Date of experience: June 17, 2024
