Great water softner
Really pleased with the water softner. Replaced an existing one which was over 10 years old. So much more efficient on salt use.

10 months ago
Dom fixed the issue with my softener and gave a full explanation of what had caused the problem. Very happy with the service from Monarch, I highly recommend using this company.
10 months ago
Dom arrived on time was very polite and got on with the service I had book very knowledgeable working very cleanly did his tests all ok after his work thank you Dom
10 months ago
Dom turned up on time and diagnosed/replaced the faulty valve quickly. System back up and running in less than 15 minutes.
Really pleased with the water softner. Replaced an existing one which was over 10 years old. So much more efficient on salt use.
Some one you can trust and is competent
The unit is well made, all fittings required to fit are provided. Maintenance free and water softness is exceptionally good.
Having had several water softeners before I can say with confidence that the two Monarch water softeners I have perform by far the best. I have the Master HE and the MIDI HE operating different water systems in the house
Great product and warranty, had one issue during the year but was solved without question very quickly
I've installed Monarch Midi softeners in my last 3 homes and they seem to be made well and do what they're supposed to do without any issue and are trouble free. Highly recommend.
New softener purchased to replace existing softener. Picked up from local supplier and fitted by me. Fitting Instructions were clear and easy to follow and connections using my existing system was very simple. The only additional work I needed to undertake was the fitting of a pressure regulator. The device is very well made and very competitively priced. I have no hesitation in recommending this device.
Very pleased and straightforward installation and instructions. Now luxuriating in soft water. Plus a British made product so that made us very proud.
Had a Monarch midi installed a few months now and the results are great. Having just brought a new build we felt we wanted to get one and it was well worth it, no more scale. Great advise also from the local rep in my area Paul Judge.
It does exactly what it says on the tin
Monarch have a fantastic product and excellent customer service. Paul from Monarch had to visit my home to diagnose a small issue which he quickly repaired. It was a pleasure to have him sort and I wish there were more companies and staff like Monarch.
Purchased my softener a few months ago and I’m so happy with it. Me and my family are already noticing huge benefits from having one.
Well. I installed this machine in a cupboard next to the sink as it was the perfect place It is a fantastic piece of kit. It softens the water to everything bar the kitchen cold tap and my fridge. My boiler is now getting soft water as are my bathroom, shower room and washing machine. The difference is phenomenal Installed a week ago and used Viakal (other products available) on shower glass and all taps etc. Not a mark has come back. When showering you use less shower gel/shampoo and get more lather. Also, I am now getting foam from the tablets in the washing machine. Overall this is a fab bit of kit Monarch MIDI HE
This is just a follow up after my review on the 30th of Sept.. I received an immediate call from Monarch right after my online review. There was an assurance to sort out the machine on the appointment date, otherwise sooner if someone will cancel their appointment. As from the instruction, we currently switched to “bypass” whilst waiting & off machine for now. I will post again another review after the engineer’s next work. A 3 star review for now as it was more of a talk rather than a rectification of the main problem.
JAMES DID A GREAT JOB CHANGING THE MACHINES OVER AND TESTING NOW THAT WE HAVE HAD THE NEW SOFTENER FOR A FEW MONTHS THE OLD MACHINE WAS ALOT BETTER REASON BEING THE ALARM GOES OFF EVEN IF SLIGHTLY LOW ON SALT THEN YOU HAVE TO RESET TO STOP THE ALARM EVEN WHEN TOPPED UP WITH SALT.
Our plumber recommended your Ultra SE softener and i have to say i was sceptical at first - the initial outlay seems quite high but i have to say that we are DELIGHTED with the end result - the water in the shower feels so much better and we’ve already noticed that it’s easier to lean the bathroom and kitchen sinks as there is way less limescale. I’d recommend this product to anyone!
Engineer was very knowledgeable. Diagnosed the fault and repaired it quickly.
Excellent service and replacement PCB for our Monarch Water Softner. Also helped me to understand how my system operates and outflow from the Softner unit into our domestic system. Very impressed with price as well.
Many thanks for fixing the problem with our softener. Engineer sorted the problem quickly. Many thanjs
Great service, the engineer was very helpful.
Based on analysis of 13 reviews rated 1-2 stars for Monarch Water
“Changed the motor ( under warranty)”
“Not sure they are made for the real world”
“Monarch offer a 7 year warranty”
“When I done my house builder fitted me a monarch water softener, it was fitted in utility room and it leaked from act...”
“Not sure they are made for the real world”
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Monarch Water is a UK-based company specializing in the provision of water softeners for both residential and commercial applications. Established in 1964, the company focuses on delivering high-quality water treatment solutions to enhance water quality for homeowners and businesses alike. Their offerings are designed to address hard water issues, improving the overall efficiency of plumbing systems and appliances. The company serves a diverse clientele, including individual homeowners seeking to improve their domestic water supply and commercial clients requiring tailored solutions for their operational needs. Monarch Water provides comprehensive support, including a network of professional installers and detailed product specifications, to ensure effective water treatment solutions are accessible to all customers. For inquiries and further assistance, Monarch Water can be contacted through their website or by phone.
Monarch Water receives overwhelmingly positive feedback, with many reviewers praising the excellent service provided by their engineers, particularly Richard and Dave. Customers highlight the promptness, politeness, and professionalism of the staff, noting their thoroughness in diagnosing and repairing water softeners. The efficiency of the service is frequently mentioned, with several reviews stating that issues were resolved quickly, often within minutes. However, a few critical comments emerge regarding the performance of the water softeners themselves, with one customer reporting persistent scaling issues shortly after installation. Despite these isolated complaints, the overall sentiment remains highly favorable, with consumers expressing strong satisfaction with both the product and the support received.
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