Review summary

Asda Mobile has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

JM

James Mooney

5 out of 5 stars
Easy setup value for money

Easy setup value for money

A

Anne

5 out of 5 stars
Highly recommended

Ive been with Asda Mobile for many years and there is never a long wait to speak to a customer services advisor. They are always very polite, friendly and knowledgeable. I have no hesitation in reccommending them to anyone.

Sv

Scott viking

5 out of 5 stars
Only been with them 2 week but all…

Only been with them 2 week but all seems ok up 2 now

T

Thomas

5 out of 5 stars
I asked for £4 a month pack

I asked for £4 a month pack , one week has cost me £14 why?

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All reviews

1,000 total • Write a review

Showing 981 - 990 of 996 reviews
MH
5 out of 5 stars

Great set up service

Great set up service Sterling service quality, audio and no lost/ dropped calls.

Date of experience: May 3, 2025

JA
5 out of 5 stars

Easy transition. Good communication

Easy transition. Good communication.

Date of experience: May 3, 2025

TD
1 out of 5 stars

Unable to obtain a returns label

Unfortunately it is necessary for me to return an item. I bought the item in March 2025, I have made several telephone calls asking for a returns label & sent several emails to customer services since March. I never receive the returns label which is promised to me. When I call it takes several minutes to get to speak to someone who on all 3 occasions have not initially listened to me, I have been promised a returns label which never arrives. My last contact was by email asking Asda to telephone me which they have not done. I am now seeking advise from my credit card company for a refund. Disappointing.

Date of experience: May 3, 2025

c
5 out of 5 stars

Excellent network coverage

Excellent network coverage

Date of experience: May 2, 2025

RE
5 out of 5 stars

Professional and speedy response…

Professional and speedy response received for what was my problem, very satisfied and can’t recommend Asda more strongly.

Date of experience: May 2, 2025

R
5 out of 5 stars

Simple transition to a better SIM deal

Simple transition to a better SIM deal. I can't explain how easy it was to change SIM and keep my number compared to past experience it was a doddle. The only thing Asda mobile could improve is having a notification that tells you it's been successful when trying to port your number. There was no indication of this and I eventually received 5 emails telling me it was a success!

Date of experience: May 2, 2025

JS
4 out of 5 stars

Great value

Had to contact asda as they hadn't kept my number as requested. But rang and got through easily to customer service who sorted it out straight away

Date of experience: May 2, 2025

MJ
5 out of 5 stars

Very good customer service,extremely…

Very good customer service,extremely helpful and sorted everything for me would recommend it .

Date of experience: May 2, 2025

M
5 out of 5 stars

Knowledgeable and helpful customer service

Knowledgeable customer service

Date of experience: May 2, 2025

DN
5 out of 5 stars

Easy to use site and transfer of number

Easy to use site and transfer of number

Date of experience: May 2, 2025

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