Review summary

Asda Mobile has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

Easy setup value for money

Easy setup value for money

A
Highly recommended

Ive been with Asda Mobile for many years and there is never a long wait to speak to a customer services advisor. They are always very polite, friendly and knowledgeable. I have no hesitation in reccommending them to anyone.

Only been with them 2 week but all…

Only been with them 2 week but all seems ok up 2 now

T
I asked for £4 a month pack

I asked for £4 a month pack , one week has cost me £14 why?

Company details

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All reviews

1,000 total • Write a review

Showing 891 - 900 of 996 reviews
Mb
3 out of 5 stars

Ok ish

Asda mobile does everything I need but I can't get onto the app or my account as I'm blocked. I contacted Asda helpline who reassured me that they had sorted it but I still can't connect. So frustrating.

Date of experience: May 10, 2025

c
1 out of 5 stars

Can’t access the account page to…

Can’t access the account page to activate my new SIM card. Extremely unhelpful customer service staff too.

Date of experience: May 10, 2025

c
1 out of 5 stars

Frustration

After being promised my number would be transferred with8n 24 it took one week to finally get my number across. Each time, especially as I a deaf, I had to answer numerous questions. I could not authorise my partner to answer for me. I must have called about 6 times.the actual contract and reception are brilliant but I would never suggest Asda mobile to anyone as customer service is rubbish

Date of experience: May 10, 2025

AW
4 out of 5 stars

Affordable and able to get calls and…

Affordable and able to get calls and texts only without data

Date of experience: May 10, 2025

PM
5 out of 5 stars

Asda mobile

Great very helpful and friendly staff

Date of experience: May 10, 2025

c
5 out of 5 stars

Really nice

Really nice

Date of experience: May 10, 2025

DH
5 out of 5 stars

Easy peasey 😎👍

Easy peasey 😎👍

Date of experience: May 10, 2025

A
4 out of 5 stars

Now seems to be set-up correctly.

Now seems to be set-up correctly. I need to input my name and password each time I access my account - even though I have ticked ‘remember me’

Date of experience: May 10, 2025

DP
4 out of 5 stars

Fair price package works well now set…

Fair price package works well now set up completed

Date of experience: May 9, 2025

DH
5 out of 5 stars

Just really simple to purchase set up…

Just really simple to purchase set up an use

Date of experience: May 9, 2025

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