Excellent service and product
Excellent service and product. Thank you

9 months ago
I had a problem with the air valve on the aircast Cryo/cuff lid. I emailed Medical supplies support who emailed me back within hours and sent me a complete new unit the next day. Communication was out... See more
9 months ago
I found this company very efficient, they informed me that there was a slight delay in delivering my order, and contacted me again when it was on the way. I can't fault them.
Excellent service and product. Thank you
I received a helpful answer to my email before ordering. My order was very prompt and very well packed to Jersey, CI. Many thanks.
Everything was satisfactory , as stated. Have used twice and dressings kept dry, easy to fit
The belt was smaller than advertised and I am in the process of replacing it.
Right product, right price and delivered as agreed.
Easy ordering & Fast delivery
Good product & prompt for
Brilliant socks
I felt that even though I measured my leg and my husband checked it the supports were so tight my legs were so swollen and painful when I removed them. They are in my opinion very expensive as I’m an old aged pensioner who has arthritis in my knees,I can’t afford to pay out £41 and not be able to use the product. To say I’m upset about this is an understatement. I don’t usually complain like this but I thought they would help me so much after reading all about them.i really am very disappointed.
Excellent customer service, cooler damaged and replaced within days, thank you
Arrived promptly, as advertised.
I ordered goods and you delivered
Great item. Does what is says. Prompt delivery. Great price. Would use this company again.
Very pleased with my order as it arrived quickly and is good quality. A real life saver to help me recover from my operation.
Delivered on time
Very quick delivery.
Incorrect size of product. Advised they required photograph of package, so I resealed package using the resealing plastic bag we received and sent photo. The reply, cannot exchange due to hygiene policy. I did try the item on but it never came in contact with my skin. So what was the point requesting for a photograph. The original price of the item also escalated from that advertised of just over £12 to over £20, the extra cost was VAT and postage. They then asked ,'do I wish to order a larger size', so that could mean a further £20 wasted. Their size reference only referred to the waist around the hips. If they need to comply with their hygiene policy, why not have the product covered in a protective layer. I will never be using the company again. A waste of £20.
Order fulfilled promptly
Arrived promptly..
I ordered a theraband on 12th March, which took 16 days to arrive (2 weeks to dispatch) supposedly due to a "high volume of orders" but it seems more likely it is because they are selling items they don't have in stock and have to wait to get them in. Even if their claim is true, they should have a notice on their website warning about the long dispatch time.
Based on analysis of 39 reviews rated 1-2 stars for Medical Supplies
“Any payment option by card or PAYPAL was very pedestrian”
“how can you try the thing without taken it out the door then i ring up to say its not what i want then you say i cant...”
“95 delivery charge”
“Order right size for my husband the trunk i ordered as well as the bands come up like they are a extra small can't re...”
“48 hours later my parcel has not arrived, Called their customer service to get my delivery charge refunded as the ite...”
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Medical Supplies, accessible at www.medicalsupplies.co.uk, is a London-based provider of a wide range of medical supplies and equipment. The company specializes in essential healthcare products including pressure relief items, overbed and overchair tables, crash-tested car transit wheelchairs, and healthcare workwear. By partnering with trusted manufacturers, Medical Supplies ensures that their offerings meet the diverse needs of healthcare professionals, caregivers, and individuals seeking medical assistance. With a commitment to customer service, the company provides expert advice to help customers select the right products for their specific requirements. Medical Supplies offers free UK delivery, making it convenient for customers to access high-quality medical supplies and equipment. Targeted primarily at healthcare facilities, caregivers, and individuals in need of medical products, the company aims to deliver reliable solutions for improved patient care and comfort.
Medical Supplies receives high praise for its prompt delivery and quality products, with many reviewers highlighting the efficiency of the service. Customers appreciate the quick turnaround on orders, often receiving items almost immediately, which is particularly beneficial for those in need of medical supplies. The support team is noted for their responsiveness, effectively addressing issues such as product defects and ensuring replacements are sent swiftly. However, some consumers express dissatisfaction regarding specific items, mentioning discrepancies in size and quality, with one reviewer noting a flimsy sling compared to a cheaper local option. Despite these criticisms, the overall sentiment remains overwhelmingly positive, with many satisfied customers recommending the service for its reliability and good value.
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