Medical Supplies
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Unacceptable outcome, never experienced before.
Incorrect size of product. Advised they required photograph of package, so I resealed package using the resealing plastic bag we received and sent photo. The reply, cannot exchange due to hygiene policy. I did try the item on but it never came in contact with my skin. So what was the point requesting for a photograph. The original price of the item also escalated from that advertised of just over £12 to over £20, the extra cost was VAT and postage. They then asked ,'do I wish to order a larger size', so that could mean a further £20 wasted. Their size reference only referred to the waist around the hips. If they need to comply with their hygiene policy, why not have the product covered in a protective layer. I will never be using the company again. A waste of £20.