Product I needed was in stock and…
Product I needed was in stock and delivered quickly

Over a year ago
Very easy on line ordering and quick delivery.
Over a year ago
All of the staff at MS always go that extra mile. Fantastic service and competitive pricing.
Over a year ago
Items delivered on time and really good condition.
Over a year ago
Prompt deliveries. Great customer service with great value prices. Nothing is a problem for the Sales Team. Thank you
Product I needed was in stock and delivered quickly
Excellent customer service, Paige is always helpful and nothing is ever a problem for her.
I purchase regularly from this company and the customer services couldn't be more helpful. Literally service with a smile.
Awful communication. Had to get in touch with them twice for updates to then be told that the item was being returned to them even after chasing them up about delivery. Honestly didn’t even see a point in re ordering as it’s just problems after problems. I’ll order elsewhere. Honestly don’t even waste your time ordering anything, you’ll be waiting for ages and probably have to chase them for updates and you’ll be lucky if your item actually gets delivered!
On 10 January I contacted their Swiss office (Swiss Point of Care) who advised that I could purchase a Cholesterol testing machine from their UK office. The listing made it clear that the order would not be available for 2 weeks, which was acceptable and I placed an order the same day. Now just after 2 weeks I am being told that it is delayed and will be a further 2 weeks. On the positive side the staff are always very helpful. I will update this review with details of what transpires. 26/01/2024 Update. Thank you for your reply. A pertinent question would be Why am I in a rush for this machine? A year after my heart attack I found out that having a very low Cholesterol is dangerous and mine was very low. I halved my statin dose and want to find out where my cholesterol levels are now. I will be going on holiday shortly and wish to know where I stand before I go. 15/02/2024 Update. Despite my ramblings above (edited) Medical Supermarket (MS) remained completely calm and professional in their responses. Amanda assured me that she would keep track of my order and update me of progress, which she did to the letter. The machine was received by MS on the revised date and sent on to me to arrive when I returned from my holidays. Although I was unable to achieve all of my goals I should consider my own (over) reaction to an unfortunate delay. As such I have revised my rating to reflect the real performance of Medical Supermarket. A company can show their real metal when things don't go quite to plan and in that regard MS have come out on top. I would be pleased to order from MS again, whether they would want me as a customer is another question. Furthermore, MS did not ask me to amend this review.
They got me my nasal cannula fast as air liquid was letting me down all the time so I tried this company and order a box of 50 cannulas. Delivery was a bit slow but I got what I needed and I'm happy with my order.
Easy ordering and fast delivery - what more could we ask for. Thank you
first time using this service ..wow great ordering procedure and fast delivery
Very efficient!
Very well packaged, very quickly dispatched, immediate free delivery to the door and best price too!
Great Customer service and good prices.
Fantastic service, very helpful over the phone re ordering etc. Pleasant -
Easy to place orders and delivered quickly.
Great Customer Service
Good stock and fast delivery
Website very easy to navigate. prices and delivery very competitive. would recommend
This is only our first order and everything went well as expected
Good communication and fast efficient delivery Competitive pricing
Products arrived on date stated. It was a small order and greatly appreciated.
Very helpful company, particularly when we were having major issues with critical tracheostomy supplies during the pandemic. Sourced and held in stock products for us that we needed. Good prices on many items
Based on analysis of 6 reviews rated 1-2 stars for Medical Supermarket
“Had to get in touch with them twice for updates to then be told that the item was being returned to them even after c...”
“Hi, wrong order sent, no fault of ours, made many high cost orders in the past month yet no discount or compensation...”
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Medical Supermarket is a specialist online medical supply store based in the UK, established in 2011. The company offers a comprehensive range of medical equipment and health supplies, catering primarily to NHS GP surgeries, hospitals, care and nursing homes, as well as various healthcare organizations like GP Federations and Primary Care networks. With a commitment to providing next-day delivery and competitive pricing, Medical Supermarket aims to streamline the procurement process for healthcare providers. The company prides itself on delivering exceptional customer service and value for money, making it a trusted partner for thousands of healthcare establishments across the UK. By consolidating an extensive supply chain of reputable medical equipment suppliers, Medical Supermarket facilitates easy access to quality health supplies, ensuring that medical professionals can focus on delivering patient care.
Medical Supermarket enjoys a stellar reputation, reflected in its impressive average rating of 4.9 out of 5. Reviewers consistently praise the company's excellent service, highlighting the staff's willingness to go the extra mile and their prompt, reliable delivery. Many customers appreciate the ease of online ordering and the competitive pricing, noting that items are often delivered on time and in good condition. However, a few critical comments mention issues related to face masks, indicating some dissatisfaction with specific items. Despite these minor complaints, the overwhelming sentiment remains positive, with consumers expressing high levels of satisfaction and recommending the company for its supportive and efficient service. Overall, Medical Supermarket is regarded as a highly reliable choice for medical supplies.
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