Medical Supermarket Reviews

I purchase regularly from this company and the customer services couldn't be more helpful. Literally service with a smile.

Awful communication. Had to get in touch with them twice for updates to then be told that the item was being returned to them even after chasing them up about delivery. Honestly didn’t even see a point in re ordering as it’s just problems after problems. I’ll order elsewhere. Honestly don’t even waste your time ordering anything, you’ll be waiting for ages and probably have to chase them for updates and you’ll be lucky if your item actually gets delivered!

On 10 January I contacted their Swiss office (Swiss Point of Care) who advised that I could purchase a Cholesterol testing machine from their UK office. The listing made it clear that the order would not be available for 2 weeks, which was acceptable and I placed an order the same day. Now just after 2 weeks I am being told that it is delayed and will be a further 2 weeks. On the positive side the staff are always very helpful. I will update this review with details of what transpires. 26/01/2024 Update. Thank you for your reply. A pertinent question would be Why am I in a rush for this machine? A year after my heart attack I found out that having a very low Cholesterol is dangerous and mine was very low. I halved my statin dose and want to find out where my cholesterol levels are now. I will be going on holiday shortly and wish to know where I stand before I go. 15/02/2024 Update. Despite my ramblings above (edited) Medical Supermarket (MS) remained completely calm and professional in their responses. Amanda assured me that she would keep track of my order and update me of progress, which she did to the letter. The machine was received by MS on the revised date and sent on to me to arrive when I returned from my holidays. Although I was unable to achieve all of my goals I should consider my own (over) reaction to an unfortunate delay. As such I have revised my rating to reflect the real performance of Medical Supermarket. A company can show their real metal when things don't go quite to plan and in that regard MS have come out on top. I would be pleased to order from MS again, whether they would want me as a customer is another question. Furthermore, MS did not ask me to amend this review.

They got me my nasal cannula fast as air liquid was letting me down all the time so I tried this company and order a box of 50 cannulas. Delivery was a bit slow but I got what I needed and I'm happy with my order.

Easy ordering and fast delivery - what more could we ask for. Thank you

first time using this service ..wow great ordering procedure and fast delivery

Very efficient!

Very well packaged, very quickly dispatched, immediate free delivery to the door and best price too!

Great Customer service and good prices.

Fantastic service, very helpful over the phone re ordering etc. Pleasant -

Easy to place orders and delivered quickly.

Great Customer Service

Good stock and fast delivery

Website very easy to navigate. prices and delivery very competitive. would recommend

This is only our first order and everything went well as expected

Good communication and fast efficient delivery Competitive pricing

Products arrived on date stated. It was a small order and greatly appreciated.

Very helpful company, particularly when we were having major issues with critical tracheostomy supplies during the pandemic. Sourced and held in stock products for us that we needed. Good prices on many items