Review summary

Materials Market has mixed reviews from customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

Smaller size then advertised and poor devliver

Very misleading delivery dates on Material Market's website. Placed an order within the promised time for Friday delivery, but the earliest slot available was the following Tuesday. On that Tuesday, I had to call them, waiting 15 minutes, only to find out they wouldn't deliver until the next day. The decking boards I ordered turned out significantly smaller than advertised 125mmx32mm and received 115mm x 25mm and when I raised the issue, they blamed wood shrinkageβ€”an ten millimetre difference this is not wood shrinkage, Despite promises to check with their supplier, I've heard nothing, leaving me short on materials. Disappointing and unreliable service. I would stay well clear to avoid disappointment!

You delivered materials on time to the…

You delivered materials on time to the right address, that’s what you do would I use you again ? Yes not interested in giving pats on the back for just doing your job

sk
DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY. This is a third party company and they change delivery day and supply all the time last minute. Hard to get hold of proper customer service and I bet they are not in the UK. They have no clue. This is not worth it.

....Good πŸ‘πŸ‘

....Good πŸ‘πŸ‘

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All reviews

1,000 total β€’ Write a review

Showing 971 - 980 of 996 reviews
J
5 out of 5 stars

Delivered in timescale specified

Delivered in timescale specified. No missing items. Delivery person polite and did his best not to block the road.

Date of experience: August 19, 2024

MJ
5 out of 5 stars

Great price

Great price, good quality delivered on time.

Date of experience: August 19, 2024

MM
5 out of 5 stars

On time good sevice

On time good sevice

Date of experience: August 17, 2024

DT
5 out of 5 stars

Price was great and delivered on time

Price was great and delivered on time

Date of experience: August 17, 2024

PB
5 out of 5 stars

Delivered on time

Delivered on time Wood as expected

Date of experience: August 16, 2024

C
5 out of 5 stars

Kev M

Arrived first thing in the morning. Great service.

Date of experience: August 16, 2024

U

Uwe

US

4 out of 5 stars

Broken on arrival and no refund

After some initial confusion with a damaged item I got a refund and a discount on future orders. So I'm pleased now. All hail to trustpilot.

Date of experience: August 15, 2024

E
4 out of 5 stars

Refund arranged from changed order.

Quick delivery, fair price but not able to supply requested size PIR insuation. Offered me a thinner cheaper alternative which I accepted and refund arranged.

Date of experience: August 15, 2024

r

ray

US

5 out of 5 stars

Perfect

Was easy from start to finish

Date of experience: August 15, 2024

A
1 out of 5 stars

Cancel order last min

Cancel order last min

Date of experience: August 15, 2024

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