Review summary

Materials Market has mixed reviews from customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

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Smaller size then advertised and poor devliver

Very misleading delivery dates on Material Market's website. Placed an order within the promised time for Friday delivery, but the earliest slot available was the following Tuesday. On that Tuesday, I had to call them, waiting 15 minutes, only to find out they wouldn't deliver until the next day. The decking boards I ordered turned out significantly smaller than advertised 125mmx32mm and received 115mm x 25mm and when I raised the issue, they blamed wood shrinkageโ€”an ten millimetre difference this is not wood shrinkage, Despite promises to check with their supplier, I've heard nothing, leaving me short on materials. Disappointing and unreliable service. I would stay well clear to avoid disappointment!

You delivered materials on time to theโ€ฆ

You delivered materials on time to the right address, thatโ€™s what you do would I use you again ? Yes not interested in giving pats on the back for just doing your job

sk
DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY. This is a third party company and they change delivery day and supply all the time last minute. Hard to get hold of proper customer service and I bet they are not in the UK. They have no clue. This is not worth it.

....Good ๐Ÿ‘๐Ÿ‘

....Good ๐Ÿ‘๐Ÿ‘

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All reviews

1,000 total โ€ข Write a review

Showing 981 - 990 of 996 reviews
MI
5 out of 5 stars

Easy and inexpensive to deal with

Easy and inexpensive. Surprisingly good quality too, considering the low price

Date of experience: August 15, 2024

MJ
1 out of 5 stars

Can't even get a delivery from derby to Nottingham in 6 days

How do I start literally the worst company I have ever dealt with nice to talk to but full of lie after lie. Assure your delivery is coming they couldn't even get me a delivery from derby to Nottingham. I will never use this company again I have now cancelled my order. I will amend review as I only just cancelled order after giving them 6 working day to get a delivery 30miles to me either they haven't paid there bill and that's why deliveries aren't being released or they are just useless. I will update on how my refund goes. Sorry guys absolute shambles.

Date of experience: August 14, 2024

P
5 out of 5 stars

10 stars service - 10 stars product

I had an excellent experience with this team. They demonstrated great product knowledge and ensured quick delivery to Aberdeen without any issues. The communication was fantastic at every stage of the process, and everything was delivered within budget. Iโ€™ll definitely be back with more business. Highly recommended! Pawel

Date of experience: August 14, 2024

P
5 out of 5 stars

A fantastic service

Really easy to find what I needed and great service from the supplier.

Date of experience: August 13, 2024

NA
5 out of 5 stars

Faith restoredโ€ฆ

I never thought a large company would look after a customer as well as a small independent like mine does. Today I was proven wrong, thanks so much for restoring my faith. I will bring what business I can your way.

Date of experience: August 12, 2024

JS
3 out of 5 stars

Good service

Materials missed from request/quote, not charged for but lack of communication to resolve. However great delivery, on time and really helpful suppliers, despite restricted access.

Date of experience: August 12, 2024

jw
5 out of 5 stars

Highly recommended Deliveries were spotโ€ฆ

Highly recommended Deliveries were spot on

Date of experience: August 12, 2024

GB
5 out of 5 stars

Easy to order and delivered early

Easy to order and delivered early . Great service

Date of experience: August 12, 2024

EM
5 out of 5 stars

Was kept informed and my deliveryโ€ฆ

Was kept informed and my delivery arrived on time

Date of experience: August 12, 2024

CD
5 out of 5 stars

Great overall service

Good price, quick delivery and the driver was very helpful

Date of experience: August 12, 2024

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