Review summary

Materials Market has mixed reviews from customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

Smaller size then advertised and poor devliver

Very misleading delivery dates on Material Market's website. Placed an order within the promised time for Friday delivery, but the earliest slot available was the following Tuesday. On that Tuesday, I had to call them, waiting 15 minutes, only to find out they wouldn't deliver until the next day. The decking boards I ordered turned out significantly smaller than advertised 125mmx32mm and received 115mm x 25mm and when I raised the issue, they blamed wood shrinkage—an ten millimetre difference this is not wood shrinkage, Despite promises to check with their supplier, I've heard nothing, leaving me short on materials. Disappointing and unreliable service. I would stay well clear to avoid disappointment!

You delivered materials on time to the…

You delivered materials on time to the right address, that’s what you do would I use you again ? Yes not interested in giving pats on the back for just doing your job

sk
DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY. This is a third party company and they change delivery day and supply all the time last minute. Hard to get hold of proper customer service and I bet they are not in the UK. They have no clue. This is not worth it.

Company details

Information provided by various external sources

No description available yet.

Contact info

All reviews

1,000 total • Write a review

Showing 991 - 996 of 996 reviews
KK
5 out of 5 stars

Availability and variety of products…

Availability and variety of products and great prices! Fast delivery, great communication and customer service!

Date of experience: August 8, 2024

dr
4 out of 5 stars

Delivery was when expected and quality…

Delivery was when expected and quality of joists was good.

Date of experience: August 7, 2024

R
5 out of 5 stars

helpdeck very help full

helpdeck, delivery very good

Date of experience: August 5, 2024

B
4 out of 5 stars

The delivery was made on time

The delivery was made on time. The price of materials was 1/3 of what it would be from the actual supplier. I dont know how anyone is making money from this. A total bargain. The only reason I am not giving 5 stars is becuase the delievery was split into 2, with a bag of nails in the second delivery. Odd, but it didn't turn up. I cancelled and I am waitng for a refund for that item. Will likely use again though.

Date of experience: August 5, 2024

GH
5 out of 5 stars

Price and communication

Price and communication

Date of experience: August 2, 2024

G
5 out of 5 stars

Very helpful website set everything up…

Very helpful website set everything up for my order definitely use them again product was great as well all good cheers for great service

Date of experience: August 2, 2024

Previous1•••99100Next page

The CrowdTrust Experience

We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.