Review summary

Materials Market has mixed reviews from customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

NS

Nathan Short

1 out of 5 stars
Smaller size then advertised and poor devliver

Very misleading delivery dates on Material Market's website. Placed an order within the promised time for Friday delivery, but the earliest slot available was the following Tuesday. On that Tuesday, I had to call them, waiting 15 minutes, only to find out they wouldn't deliver until the next day. The decking boards I ordered turned out significantly smaller than advertised 125mmx32mm and received 115mm x 25mm and when I raised the issue, they blamed wood shrinkageβ€”an ten millimetre difference this is not wood shrinkage, Despite promises to check with their supplier, I've heard nothing, leaving me short on materials. Disappointing and unreliable service. I would stay well clear to avoid disappointment!

KF

Kathleen Fenn

3 out of 5 stars
You delivered materials on time to the…

You delivered materials on time to the right address, that’s what you do would I use you again ? Yes not interested in giving pats on the back for just doing your job

sk

so kwon

1 out of 5 stars
DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY. This is a third party company and they change delivery day and supply all the time last minute. Hard to get hold of proper customer service and I bet they are not in the UK. They have no clue. This is not worth it.

RR

Real Reviews

5 out of 5 stars
....Good πŸ‘πŸ‘

....Good πŸ‘πŸ‘

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All reviews

1,000 total β€’ Write a review

Showing 961 - 970 of 996 reviews
VD
5 out of 5 stars

Awsome customer service by Ben

Awsome customer service by Ben, it is pleasure to discuss and sort delivery with guy like him ,so helpful and polite, thank you Ben

Date of experience: August 29, 2024

R

Rob

US

5 out of 5 stars

Amazing customer service

Amazing customer service - the team actually took time to call and me and explain why there was a delay. I get things go wrong and some things are out of control - but automated emails etc - are just frustrating - a person picking up the phone and being genuine is a rare quality in companies today. The automation needs to sit alongside the personal touch - thank you!

Date of experience: August 23, 2024

E
5 out of 5 stars

First time, good experience.

This was my first order with Materials Market and a big one for us so I was slightly nervous. I am pleased to say all arrived on time and without any issues. Communications were good and the materials of a good quality. Will use again.

Date of experience: August 23, 2024

TH
3 out of 5 stars

Expensive delivery costs

Easy process and delivered on date I chose. Only issue was the delivery charge, had to pay 2 separate rates as I ordered timber and insulation. Timber was Β£20 and insulation was Β£50 delivery for 2 boards. I thought it would be 2 separate deliveries from separate suppliers because of the 2 charges but they arrived on the same delivery from the same supplier so delivery cost are abit excessive.

Date of experience: August 22, 2024

EC
5 out of 5 stars

Materials Market customer for over a year and love it.

I have been ordering from them for over a year. I never had any issues (I'm an interior contractor), but if there were any, Ekin was "The Superman" on the phone (he always solved any problems and helped us as a business to get the orders on time and to suit our needs). Highly recommend. Thanks.

Date of experience: August 22, 2024

pb
1 out of 5 stars

Avoid

Placed order online on Tuesday Morning. Website said Friday delivery. Called up to check the delivery could be met at critical to the job. Told to call back Wednesday if not received confirmation. Called both Wed and then Thurs. Finally told Friday could not be met (now too late to go with another supplier). Not only the timing couldn't be met, but one of the products specs would have to also change. Frustrating part is they take no accountability / shift blame as they are 'just the middle man' in connecting you to a supplier. I asked for the trustpilot link to leave a verified review and they refused. Do yourself a favor and go direct. They aren't any cheaper than several other suppliers. For a company who markets itself for meeting cost and delivery timing, have certainly not met the minimum expectation, very disappointing.

Date of experience: August 22, 2024

AC
5 out of 5 stars

Excellent service

Excellent service, good price.

Date of experience: August 22, 2024

MD
5 out of 5 stars

Great price and fast delivery

Materials Market were great! As a keen DIYer I have used many companies in the past. Materials Market exceeded my expectations, easy website to navigate and use, they communicated well and delivery was both easy and on the day they said it would be. I had ordered 11 sheets of 8'x4' Celotex so I had to help the delivery driver with the off-loading. He would have struggled on his own. I'd certainly use them again as they have great prices and fast delivery.

Date of experience: August 21, 2024

G
5 out of 5 stars

Fast delivery, Good product/price

Fast delivery, helpful and pleasant delivery man, good product, good price. Will definitely use Materials Market for any future projects.

Date of experience: August 20, 2024

DH
5 out of 5 stars

Great service

Great service, friendly helpful driver.

Date of experience: August 19, 2024

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