Review summary

Materials Market has mixed reviews from customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

NS

Nathan Short

1 out of 5 stars
Smaller size then advertised and poor devliver

Very misleading delivery dates on Material Market's website. Placed an order within the promised time for Friday delivery, but the earliest slot available was the following Tuesday. On that Tuesday, I had to call them, waiting 15 minutes, only to find out they wouldn't deliver until the next day. The decking boards I ordered turned out significantly smaller than advertised 125mmx32mm and received 115mm x 25mm and when I raised the issue, they blamed wood shrinkageβ€”an ten millimetre difference this is not wood shrinkage, Despite promises to check with their supplier, I've heard nothing, leaving me short on materials. Disappointing and unreliable service. I would stay well clear to avoid disappointment!

KF

Kathleen Fenn

3 out of 5 stars
You delivered materials on time to the…

You delivered materials on time to the right address, that’s what you do would I use you again ? Yes not interested in giving pats on the back for just doing your job

sk

so kwon

1 out of 5 stars
DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY. This is a third party company and they change delivery day and supply all the time last minute. Hard to get hold of proper customer service and I bet they are not in the UK. They have no clue. This is not worth it.

RR

Real Reviews

5 out of 5 stars
....Good πŸ‘πŸ‘

....Good πŸ‘πŸ‘

Company details

Shopping & Retail

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1,000 total β€’ Write a review

Showing 921 - 930 of 996 reviews
CH
5 out of 5 stars

Low prices, great service

Unbeatable prices, clear communications and everything delivered on time. Much better quality timber than you can buy in DIY stores. Everything I could have hoped for in a delivery of building materials.

Date of experience: September 16, 2024

cw
5 out of 5 stars

Great Company

Fast delivery and great drivers whom helped unload.

Date of experience: September 16, 2024

LM
1 out of 5 stars

AVOID THIS JOKE OF A COMPANY

AVOID THIS JOKE OF A COMPANY would give zero stars if I could!! I Ordered 58 sheets of plasterboard which arrived damaged. I contacted the builders merchant and was told they would re deliver the entire order. The board when left outside over the weekend in the packaging it was delivered in and it rained. I was then told that as the plasterboard was on my drive it’s my responsibility that it got wet and wouldn’t replace the entire order. Utter shambles and materials market are equally unhelpful now they have my money. Having been in the trade for 20years I thoughti would give this company a try. My advice would be Stick to using local builders merchants!! In response to their message below I informed materials market of the damage via email on the day of delivery I tried to inform them by phone but got fed up of being on hold for 40 minutes. Just confirms what this company is like effectively calling me a LIAR. Yes I had a 50% refund but this had to be organised by myself with the supplying builders merchant. Materials market were not interested in helping. They won’t be in business for long treating customers in this way .

Date of experience: September 16, 2024

BL
5 out of 5 stars

Very efficient service

Very efficient service

Date of experience: September 16, 2024

JG
5 out of 5 stars

simple and easy to use

simple and easy to use ordered on line paid online and was delivered on time in good condition very please with service and quality of materials driver was also very friendly and helpful

Date of experience: September 16, 2024

G
5 out of 5 stars

Brilliant thank you

Everything came described as ordered. Didn't realise they put orders out to tender and the local builders merchant ends up delivery it. πŸ˜‚. It works though and I got the best price.

Date of experience: September 15, 2024

A
1 out of 5 stars

Avoid if you want good products and any form or customer service

Ordered timber, 14 lengths of the timber were split or badly warped. Tuesday, I called MM -told I would get a call back and new timber would be sent the next day. No call back Wednesday, called MM, told I would get a call back. No call back Thursday, called MM, told I would get a call back. No call back Friday, called MM, told I would get a call back. No call back Tuesday, emailed MM requesting refund. No reply Wednesday, called MM, requested refund, assured manager would have it resolved and new timber would be delivered. No call back,no email, no timber. Friday, not answering thier phone. I can't call it shocking customer service as it's non existent customer service. My project has been delayed and annual leave for myself and family members has been wasted. At this point I wish I had spent a small amount more and gone elsewhere. Still waiting for a refund.

Date of experience: September 13, 2024

DH
5 out of 5 stars

Good price and quick delivery

Good price and quick delivery

Date of experience: September 13, 2024

km
5 out of 5 stars

Ok,professionally

Ok,professionally - fast delivery;I recommend

Date of experience: September 12, 2024

FP
5 out of 5 stars

Well done super packed all everything…

Well done super packed all everything spot on definitely will order more from Team

Date of experience: September 12, 2024

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