Avoid if you want good products and any form or customer service
Ordered timber, 14 lengths of the timber were split or badly warped. Tuesday, I called MM -told I would get a call back and new timber would be sent the next day. No call back Wednesday, called MM, told I would get a call back. No call back Thursday, called MM, told I would get a call back. No call back Friday, called MM, told I would get a call back. No call back Tuesday, emailed MM requesting refund. No reply Wednesday, called MM, requested refund, assured manager would have it resolved and new timber would be delivered. No call back,no email, no timber. Friday, not answering thier phone. I can't call it shocking customer service as it's non existent customer service. My project has been delayed and annual leave for myself and family members has been wasted. At this point I wish I had spent a small amount more and gone elsewhere. Still waiting for a refund.