Review summary

Materials Market has mixed reviews from customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

Smaller size then advertised and poor devliver

Very misleading delivery dates on Material Market's website. Placed an order within the promised time for Friday delivery, but the earliest slot available was the following Tuesday. On that Tuesday, I had to call them, waiting 15 minutes, only to find out they wouldn't deliver until the next day. The decking boards I ordered turned out significantly smaller than advertised 125mmx32mm and received 115mm x 25mm and when I raised the issue, they blamed wood shrinkageβ€”an ten millimetre difference this is not wood shrinkage, Despite promises to check with their supplier, I've heard nothing, leaving me short on materials. Disappointing and unreliable service. I would stay well clear to avoid disappointment!

You delivered materials on time to the…

You delivered materials on time to the right address, that’s what you do would I use you again ? Yes not interested in giving pats on the back for just doing your job

sk
DO NOT USE THIS COMPANY

DO NOT USE THIS COMPANY. This is a third party company and they change delivery day and supply all the time last minute. Hard to get hold of proper customer service and I bet they are not in the UK. They have no clue. This is not worth it.

....Good πŸ‘πŸ‘

....Good πŸ‘πŸ‘

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All reviews

1,000 total β€’ Write a review

Showing 911 - 920 of 996 reviews
M
5 out of 5 stars

Brilliant company

Materials Market is brilliant, their staff are polite and helpful, adding extra items to deliveries etc, very knowledgeable, their prices are brilliant, delivery staff brilliant as well, no issues and will use for future materials

Date of experience: September 18, 2024

MG
5 out of 5 stars

I was pleased everything went to plan…

I was pleased everything went to plan good prices and delivered at time and date agreed cant ask for more I will be using them again for sure.

Date of experience: September 18, 2024

D
5 out of 5 stars

excellent service

On time, great prices, polite helpful driver.

Date of experience: September 17, 2024

T

TOC

US

5 out of 5 stars

Rapid Delivery

Rapid, on-time delivery with a very helpful driver. Good quality OSB without any edge damage etc

Date of experience: September 17, 2024

B
5 out of 5 stars

Can’t fault it!

Good prices, prompt & friendly delivery & quality wood.

Date of experience: September 16, 2024

TB
5 out of 5 stars

Loft boarding

Order arrived on day agreed and the price was good

Date of experience: September 16, 2024

AW
5 out of 5 stars

Forget Wicks and B&Q. My new goto place

I had seen the advert on Facebook and the prices were low. My first thought was it must be a con. How wrong I was and I'm glad. Forget wicks or B&Q. Fantastic prices, good delivery cost also. My new goto!

Date of experience: September 16, 2024

AP
5 out of 5 stars

Easy to deal with

Easy to deal with, and reasonably priced materials. Thanks

Date of experience: September 16, 2024

AF
1 out of 5 stars

Utterly useless

Utterly useless - do yourself a favor and avoid this company!! I ordered 4 ply floorboards, but got 4 chipboard sheets (all badly damaged, but that's by the by). They collected the wrong ones and delivered only 3 of the rights ones. They told me the last one was on its way, and confirmed it was still coming after I waited in for it... It never arrived. To shorten a long and tedious story; 7 weeks, several phonecalls and many emails later and I still have a hole where my floor is supposed to be and they've stopped replying to my messages. EDIT - after leaving this review I received a refund...for the one missing board. Not much use when I can't find a matching board and need to replace the whole lot, and pay for delivery again! ANOTHER EDIT (!) - they have now reached out to refund the delivery charge.

Date of experience: September 16, 2024

D
5 out of 5 stars

Fast and reasonable prices

Fast and reasonable prices. Cheaper then b&q anyway.

Date of experience: September 16, 2024

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