10 months ago
I recently used the Tooting Bec branch of Marsh and Parson to sell my property and cannot speak highly enough of their Director, Angelo Mulholland. Angelo and Thomas Syms were reliable and honest in... See more
These past couple weeks I've had a few issues in my kitchen, a leak & dishwasher breaking. Will handled the back and forth of these fixes quick and easy, allowing for minimal disruption and allowing me to maintain use of my kitchen throughout. The fixes were fast and fixed on site once appointments were scheduled. Thank you, Will & team.
Bhavini was a an absolute pleasure to deal with.Polite, professional and efficient.Many thanks
Elisabeth Passa is a very good property manager - very responsive and helpful. Just what a landlord needs!
Tatiana, the property manager, was very helpful, kind and responsive during ou change of tenants process.
Extremely poor customer service. The Notting Hill brand has high levels of staff turnover and a serious lack of internal communication between agents. The only positive is they work in an area where the properties are desirable otherwise they would all be out of a job
Harry Bunn was my property manager at a Marsh and Parsons-managed property for a year. As a tenant, I could not have asked for a more caring, communicative property manager. He went out of his way to resolve issues and answer questions in a timely manner, liaising between me and the landlord effectively, to serve both parties' interests. I owe the comfort and joy of my stay there in large part to the care and professionalism with which Harry took on his role -- highly recommend working with Marsh and Parsons and having Harry as your property manager!
Systematic managment of rent collection throughout lease tenor. Efficient refunds processing
Nora was absolutely excellent: very quick and approachable. The 5 star is for her. However, her predecessor was not helpful at all. We have a dispute with the landlord, who was unreasonably withholding the deposit. He did not want to explain the dispute resolution process to us, which was incredibly unhelpful.
Bhavini was very helpful and professional!
Ellie has been very helpful, thank you!
Nara is awesome. She was always really helpful and dealt with any queries promptly. She showed real professionalism and was very pleasant to deal with. Thanks Nara !
Great experience and advice from Guy discussing property in Fulham! Really knowledgeable and eager to help with the process. Thank you
Weronika has been very prompt and quick with her service. We won't hesitate to say that she is a breath of fresh air to what we have experienced prior to her taking over.
Quick to respond and easy to communicate with! Thanks Geena for being a reliable property manager
Great tenant renewal service from Tor Ziegler-Evans: quick, easy and, best of all, painless! Continual great service from Marsh & Parsons – I am a happy landlord.
Cameron and Will provided excellent support throughout the moving process. They were both very helpful when I had questions and responded in a timely manner.
Eryk Stepniak took care of our renewal case. Excellent customer service and very efficient. Thank you Eryk
Very helpful and great service! Victry was most helpful with all our queries & quick to respond
Derbhla is the most helpful agent I have met lately
Tor is refreshingly proactive and responsive - a rarity in this sector. Tor achieved a good and quick result with my tenant. Highly recommend.
Based on analysis of 33 reviews rated 1-2 stars for Marsh & Parsons Estate Agents
“I went specifically to see a flat in W3 last Saturday because of the garden”
“The communication from this company varies from laidback to the point of ignorance, through lacklustre, to downright...”
“I sent the contrasting photos to the agent but no response”
“Goods were delivered and despite chasing for for payment by email and telephone, no courtesy of a reply was received...”
“Tenants are left to manage their own follow-ups and re-explain issues to new staff, resulting in repeated miscommunic...”
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Marsh & Parsons Estate Agents is a leading property services provider based in London, specializing in residential sales, lettings, and property management. Established in 1856, the company has built a strong reputation for its expertise in the London real estate market. Marsh & Parsons offers a comprehensive range of services tailored to meet the needs of homeowners, investors, and tenants, ensuring a seamless experience throughout the property transaction process. The company's target customers include individuals looking to buy or rent residential properties, as well as landlords seeking professional management services for their investment properties. With multiple branches across various London neighborhoods, Marsh & Parsons is well-positioned to assist clients with local market knowledge and personalized service. Their commitment to customer satisfaction and extensive industry experience makes them a trusted choice for property-related needs in the capital.
Marsh & Parsons Estate Agents generally receives positive feedback, with many reviewers praising the helpfulness and professionalism of their staff. Customers frequently highlight the quick response times and efficient service, noting that agents like Angelo Mulholland and Roksana provide outstanding support throughout the buying, selling, or renting process. However, some consumers express frustration regarding the property selection, mentioning that agents often present options outside their specified budgets or preferences. Despite these criticisms, the overall sentiment remains favorable, with many people recommending Marsh & Parsons for their attentive service and effective property management. Overall, the company is viewed positively, though there are areas for improvement in aligning property offerings with client needs.
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