Mostly good
Mostly good. I would like some knowledge/services in new areas like heat pumps.
10 months ago
I recently used the Tooting Bec branch of Marsh and Parson to sell my property and cannot speak highly enough of their Director, Angelo Mulholland. Angelo and Thomas Syms were reliable and honest in... See more
Mostly good. I would like some knowledge/services in new areas like heat pumps.
We had a great service.
Recently had the pleasure of working with Marsh and Parsons to facilitate our change of tenancy. The team ensured we were well informed on the steps required to complete this process and Giles provided us with prompt updates as he received new information.
Giving the best response to the clients, especially to the urgent situations.
Hard working team with best customer experience . Thank you to the Kensington branch for selling my flat . Particularly to Hazel and Parys for your outstanding professionalism.
Elizabeth has been very helpful, kept us informed, done what we have asked. If we have asked a question she does not know the answer to she has been honest and said she would find out and has come back to us with the answer promptly
Giles was a fantastic help in facilitating the change of tenancy. Providing consistent updates and pushing to get the contract drafted for the move in. Really appreciated.
They are always doing their best to react to whatever needs to be done - always in good time. Also always polite, kind and helpful!
Since Cameron has taken over as main point of contact for the property we are renting out, he's been really efficient and shows willing to help at all times whenever there is an issue. Great communication and quick to find a solution.
Victry is very efficient, open and helpful tenancy manager, which is much appreciated. Would recommend!
Tor was superb, answering all my queries quickly and negotiating the tenancy renewal with everyone concerned. He made it all very easy. Thank you
Elisabeth Ppasa is an outstanding property manager. We have worked with her both as landlords and tenants. She is extremely professional, highly dedicated, always responsive and takes ownership of any issue that arises, no matter how complicated. In short, tenants and landlords alike can be confident they are in a safe pair of hands with her. A rare commodity in the property management space.
Charlie Caine has been brilliant from start to finish- top marks
Initially, M&P was slow to respond when I faced issues in my apartment. I learned this is because my original agent had quit. I was transferred to a new agent about halfway through my tenancy and he was much more responsive but still not as helpful as I would have liked.
They are efficient as I expect of a business. Doing on my behalf all that is to be done. For this reason I am happy to pay for the management and letting service.
Helpful and attentive
Everyone at Marsh&Parsons has been a fantastic help. From finding our dream flat to property management, all is very well organized and everyone is incredibly kind and patient. Special shout out to Lewis, who was an absolute pleasure to work with. We had a million questions throughout the process and have not once been met with impatience. Now, having moved in, our property manager Emily is taking care of everything very quickly and has been super helpful with any teething issues.
Weronika was very helpful and efficient.
Abdullah Leghari, one of M&P's many good property managers, has been looking after my rental flat in Marylebone for a few months now. He has shown himself to be attentive and prompt, and to have a friendly disposition. I can easily recommend him - and of course M&P too, who have been helping me for years.
Tatiana is quick to respond to. She's helpful and tries to do her best. Great service so far.
Based on analysis of 33 reviews rated 1-2 stars for Marsh & Parsons Estate Agents
“I went specifically to see a flat in W3 last Saturday because of the garden”
“The communication from this company varies from laidback to the point of ignorance, through lacklustre, to downright...”
“I sent the contrasting photos to the agent but no response”
“Goods were delivered and despite chasing for for payment by email and telephone, no courtesy of a reply was received...”
“Tenants are left to manage their own follow-ups and re-explain issues to new staff, resulting in repeated miscommunic...”
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
Marsh & Parsons Estate Agents is a leading property services provider based in London, specializing in residential sales, lettings, and property management. Established in 1856, the company has built a strong reputation for its expertise in the London real estate market. Marsh & Parsons offers a comprehensive range of services tailored to meet the needs of homeowners, investors, and tenants, ensuring a seamless experience throughout the property transaction process. The company's target customers include individuals looking to buy or rent residential properties, as well as landlords seeking professional management services for their investment properties. With multiple branches across various London neighborhoods, Marsh & Parsons is well-positioned to assist clients with local market knowledge and personalized service. Their commitment to customer satisfaction and extensive industry experience makes them a trusted choice for property-related needs in the capital.
Marsh & Parsons Estate Agents generally receives positive feedback, with many reviewers praising the helpfulness and professionalism of their staff. Customers frequently highlight the quick response times and efficient service, noting that agents like Angelo Mulholland and Roksana provide outstanding support throughout the buying, selling, or renting process. However, some consumers express frustration regarding the property selection, mentioning that agents often present options outside their specified budgets or preferences. Despite these criticisms, the overall sentiment remains favorable, with many people recommending Marsh & Parsons for their attentive service and effective property management. Overall, the company is viewed positively, though there are areas for improvement in aligning property offerings with client needs.
We're all about transparency. Companies can't pay to alter or remove reviews from CrowdTrust.