Mainspring Watches UK ltd Reviews

I received first class service from Tristan, friendly, trustworthy and reliable.... thoroughly trustworthy.

I have been collecting, buying and selling wrist watches for some 40 years and in all that time I can honestly this is the best seller/retailer I have traded with and by some margin. Tristan is a real professional, very friendly and knowledge and even went to the trouble of replying to emails in the evening. Very highly recommended and an absolute pleasure to trade and purchase from. You really can not go wrong. Thank you guys and all the best for the future.

This is the second watch I have bought from them. Excellent friendly staff. The delivery time was unbelievable I had my new watch by 09.30 on the day stated. The follow up from them was first class I cannot fault it in anyway. I will definitely be buying again and would recommend them to anybody. First class job.

What a truly professional company - Although I did not purchase a watch in the end, the team answered all my questions quickly and were extremely helpful. Should the opportunity present itself to look at other watches of interest, I would not hesitate to reach out to them again.

Fantastic guys to deal with fast communication no fuss part ex deal. Highly recommend a absolute pleasure to do business with. 5 star service

Tristan was great - speedy responses and a pleasure to deal with. If I look to buy or sell a watch again, I'll be sure to head in his direction.

Old school customer skills, depth of knowledge and a genuine passion for their subject is reassuringly alive and well with the chaps at Mainspring. Initial phone and Email communications were always polite and patient and then at their office there was no hard sell, just well balanced and relevant information on the watches of interest to help me make my own decision.

Very supportive over the phone. Very knowledgeable. The communication is great. Already bought form them a few times and will keep doing. Highly recommended.

Great guys to deal with, answered all my questions and even gave advice over what to go for. 100% recommend

Rather than repeat all the positive comments already said, I'll say that I'm very pleased with the speedy and friendly service from Mainspring UK: Tristan and the team. I px'd a Breitling watch for their Breitling watch so quickly that it put other much larger watch companies to shame. Tristan's phone manner is instantly reassuring: he's knows his stuff and is a true watch geek! Just like me, I have to add. My "new" Breitling is quite a cool looking piece and I'm sure I'll be wearing it a lot. I'm also looking forward to doing more business with these guys, highly recommended.

I received confirmation of receipt of my watch as soon as it arrived and confirmation that everything was in order just a few hours after that. The price I was paid was significantly higher than the other offers which I received.

Tristan and Jay are very professional and a pleasure to deal with. I ordered a Breitling Navitimer which when received had an issue with the slide rule bezel. When I reported the issue to Tristan after working hours on the day I received the watch, he was immediately in touch, offering advice, confirming a return was acceptable, and even covering the postage costs for the Royal Mail Special delivery. I'm sure the vast majority of watch purchases will be successful with Tristan and Jay, this review is to provide confidence that in those rare scenarios where something doesn't work out, the Mainspring team will resolve any issues rapidly and effectively.

I have 6 very nice watches.. These guys went above and beyond to find a spare link for a bracelet strap I purchased from them a few months back.. After asking, the spare link was in the post the next day FOC..!!! If I ever need number 7 I will come to you first…!!!!! Thank you…!!!

Tristan and Jamie are both extremely helpful and I am now the proud owner of an amazing watch, excellent service. I'll be back again soon, many thanks.

Tristan made selling my watch super easy via Chrono Hunter. Very prompt comms and turnaround. Highly recommended.

I would just like confirm the great reviews for Mainspring Watches, My first ever purchase for a 'Rolex Oyster', What a pure pleasure to meet with Tristan and Jay today , The watch is simply perfect and can only be described as immaculate, Could not ask for a more ! Enjoyed every minute of the buying process, Thank you for helping me find my first Rolex, The Guys love to share their passion for 'high end' watches, till next time ?!!

Met up with Tristan today , I was apprehensive about doing business via chrono hunter and leaving my pride and joy with someone is just met but all I can say is Tristan was the epitomy of professionalism and understood my concerns , he was happy to chat and put no pressure on me whatsoever , he was quick to assess my watch ( Tudor back bay s and g ) and funds via chrono hunter appeared in my account much earlier than expected , I cannot recommend Tristan highly enough and will make sure to tell my friends even if he does drive a BMW and doesn’t use the indicators Kind regards John

A first class response in terms of speed, communication and simplicity. Would recommend without hesitating. In my case I sold an Omega Seamaster watch.

Top service - Part exchanged my Planet Ocean for a Panerai. Tristan offered a fair PX and the watch arrived was as described. Very knowledgeable and a nice relaxed approach. Keep up the good work I will be back to buy another👍

Very pleased with the process of selling my watch. Tristan was very efficient and made the whole process easy and stressfree, thoroughly recommend