Mainspring Watches UK ltd Reviews

Tristan was great from the start. I knew what I wanted and hec made such an easy and seamless deal. Got a beautiful IWC watch for a price I was happy with. Cheers gents

Excellent service all round. Fair part exchange, excellent communication, lovely watch as described, fast postage. Very pleased indeed. I hope to do business again with this Tristan from Mainspring.

First class - it was my first time purchasing a luxury watch and my inexperience showed. Tristan was fantastic, he helped me step into this world and gave me his advice on everything from watch faces to streps. His knowledge on watches is vast and his prices are very good it was a win win. I felt a sense of relief from the very first time that I contacted him. Tristan was allways on hand to take my calls and answered all of my questions, my “if’s “ and “buts” I had complete confidence and trust in Tristan and that still remains. I can honestly say that he was invaluable to me and my search for the right watch. He is completely trustworthy and one of the good guys because, let’s face it there are some very dodgey sellers out there. Totally recommended Thank you to you all at Mainspring Watches.

Stephen… Purchased said watch on 25 may 2025 Absolute brilliant service! Kept me up to date with postage etc. Watch arrived 2 days after purchase. Watch is in like new condition and at a really great price… Will definitely use these guys again.. I wasn’t disappointed and neither will you!! Thanks again..

Excellent Service. Highly recommend. Tristan came across in his communication as a nice honest guy who certainly knows and loves his timepieces. His communication was prompt as was the delivery of my new watch. All in all, a very easy and straightforward, pleasant transaction. Love my new Polar Explorer 2 and for once, I am not crying about the price i got for my part exchange, it was fair and somewhat unexpected, given my past dealings with larger more well known on line watch dealers. Thank you Tristan, no doubt we will do business again in the future.

Fantastic buying experience (online) with Mainspring Watches. Very easy to communicate with, with almost instant replies whatever time of day or night I messaged. Easy discussion over part exchange with very fair offers for my watches. My final purchase was an outstanding piece at a great price, securely packaged and delivered as soon as possible after I finalised payment. Altogether a great watch buying experience and will happily do so again.

From the moment I first had contact with Mainspring, I have had total confidence in the watch I purchased and the delivery system they have used. Mainspring have kept me informed of everything that was happening and what was coming next. The delivery was on time and very well packaged. I could not fault the item and service I have received. I will certainly look at Mainspring for any watch purchases in the future.

Tristan is very professional and really takes the time to get to know what your requirements are without any of the pressure sales tactics or misinformation other vendors may apply. Thank you Tristan for a pleasant experience.

I had been looking for a Franck Muller Conquistador for quite a while as getting ‘the right one’ was imperative! I came across one advertised through Mainspring Watches which fitted the criteria 100% Through reading the reviews for the company and Tristan I felt reassured that I was dealing with right company who clearly cared about what they are doing and how important customer service was! I cannot speak highly enough of Tristan, we talked through questions I had regarding the specification etc prior to meeting and again it reassured me I was dealing with someone who has a real knowledge and passion for all things horological! He answered any questions promptly and communication was first rate! I made the trip to the offices to complete the purchase and glad I made the effort, it was a great experience meeting Tristan! To say I’m over the moon with my new purchase is an understatement and I will be purchasing from Tristan again! I cannot speak highly enough of the whole experience and would recommend the company to anyone! Thanks loads mate

The second watch I've had from Tristan, and both have been great. Superb communication, these guys have real passion for Watches, and know their stuff. Extremely happy with both transactions... arrived perfectly presented and packaged. Possibly best trading experience I've had in a long time in this hobby. Buy with confidence. Thanks Guys!

I initially contacted Mainspring as I wanted to buy and old school Omega Seamaster, before I made the trip I read that they preferred a trade to a sale so I took along my newer Omega. Tristan was fantastic to chat with and very informative about all things horological. The particular watch that I wanted wasn’t available for a week but due to the volume of beautiful timepieces on offer we made a trade which suited us both. As I left it occurred to me that I didn’t feel like I’d been with a watch salesman for 90 minutes, it felt like I’d made a friend! I have since been back twice to conduct further trades and will be there again in the new year. They hold an excellent range competitively priced of stock, and will search for a particular piece if required.

I just made my second purchase with Mainspring. My grail watch came up for sale on their website. I was able to PX two of my watches to get what I wanted. I was given an excellent deal for both my items. Tristan was able to assist throughout the whole process. All communication was completed within an hour. Top marks all around, and it's nice to deal with people who can take the hassle out of watch buying.

I recently purchased a Panerai Luminor Marina PAM01523 from Mainspring Watches, and the experience was absolutely top-notch from start to finish. The watch arrived quickly, in fantastic condition and packaged with care. Tristan was incredibly helpful throughout the process - super knowledgeable, honest, and made everything smooth and easy. You can tell these guys really care about what they do. If you’re in the market for a high-quality timepiece and want a trustworthy place to buy, I highly recommend Mainspring Watches. I’ll definitely be coming back for my next piece!

I recently bought a Rolex Explorer II from Mainspring Watches and couldn't be happier with the overall experience (even when things didn’t go quite to plan). The watch initially developed a rare mechanical issue just a few weeks after arrival, but from the moment I contacted Tristan, his response was prompt, honest, and incredibly professional. He arranged for the watch to be fully inspected and repaired at no cost to me, and even went above and beyond by covering a full service (something I won’t need to worry about for years now). Throughout the process, communication was faultless, and everything was handled with care and transparency. To top it off, the original box and booklets (which had been missing) were tracked down and included when the watch was returned fully serviced, working perfectly, and looking better than ever. Buying a luxury watch can sometimes be a leap of faith, but I’d have zero hesitation recommending Mainspring Watches. Tristan’s passion for what he does and his commitment to customer service genuinely sets the bar. Thanks again, I'll definitely be a returning customer. Nick T

Tristan provided great confidence and an excellent service. He's a true enthusiast and gets the questions you ask. Great to do business with and will be doing again in the future

This is an outstanding business in a second hand watch market that trades on trust and authenticity, Mainspring are my go to. I have bought, and sold, several watches through Tristan and I can’t recommend him highly enough. Not just in the usual course of business in sourcing great watches, repairing and refurbishing them but, in a recent unfortunate experience involving another watch business, Tristan stepped in without fee, to provide an independent, objective assessment of the watch (not bought through him) that has been critical in resolving my dispute with the third party. The very definition of above and beyond. A passionate watch lover and a dedicated customer experience pro. Highly recommended +++++

Tristan was a great guy to deal with , nothing was too much trouble. Traded against a Rolex Air-king . Watch as described, had video calls with the watch was added bonus. Help with sizing to my wrist no issues. Will definitely buy again from Mainspring . Posted secure via Royal Mail. Regards John

Fantastic service from Mainspring watches. Absolute pleasure to deal with Tristan, great communication and knowledge and really pleased with the trade in I got. Would highly recommend to anyone and will certainly be using them again.

Fantastic customer service from Tristan and very happy with the part exchange offered for my GP watch for the Bremont Watch I purchased. Will be most certainly dealing with mis company again

I cannot recommend Tristan and his company enough. From first contact to opening the box a few days later, the whole experience was faultless and coupled with impeccable customer service. This company is top notch and happy to part exchange you old cherished timepiece, change straps and generally be helpful. Worth of 5 stars in my opinion