Absolutely you less company
Absolutely you less company. Should not legally aloud near anything for health and safety.
2.8
Average
44 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Magnum Utilities has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
A VERY POSITIVE EXPERIENCE OVERALL
A VERY POSITIVE EXPERIENCE OVERALL - SHORT LEAD TIME AND PROMPT SEVICE. THE ENGINEER TRACY CALLED ME EN ROUTE AND ARRIVED ON TIME. SHE COMPLETED THE METER SWOP CAREFULLY AND NEATLY, TESTING ALL MY SERVICES BEFORE LEAVING ME WITH TWO SMART METERS AND A SMART IN-HOME DISPLAY WITH INSTRUCTIONS. THANK YOU!
1st class Professional service over and…
1st class Professional service over and above the Call of Duty In order to fit our smart metre The gentleman concerned had to Dodge traffic As Our metre Is scituated On a very busy side road with no pavement I was most impressed with his service
Martin worked above and beyond
Had our smart meters fitted by Martin. He was excellent. He was a pleasure to have in the house and worked above and beyond. He cleaned up afterwards and was extremely helpful and informative.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
magnumutilities.com
All reviews
44 total • Write a review
Showing 21 - 30 of 40 reviews
KR
Amanda and Antonio thanks for your…
Amanda and Antonio thanks for your great service!!
Date of experience: May 7, 2021
EY
Dave and his mate did an excellent job…
Dave and his mate did an excellent job of replacing our old gad & electric meters for our new smart meters. Arrived on time, used all the expected Covid protections, were very friendly and considerate of our home. No mess left and advice was given for using the Trio II. 10/10
Date of experience: May 6, 2021
We
No power after visit
I was called out by a client after an install of a new smart meter. The call out was for no power, on inspection it was found that the terminals on the isolator had not been tightened and one was hanging loose arcing across the switch. this had damaged the switch and needed replacement. The client contacted Igloo and Magnum who both refused to accept any liability whatsoever . total unqualified dangerous people.
Date of experience: April 26, 2021
CB
Good service
Was called to arrange appointment to suit, quickly booked in. Fasil Mohammed fitted my new smart meter for esb today. Called to give eta, arrived on time. Adhered to covid guidance during visit. Was friendly and informative throughout and carried out installation within the 2 hour estimated time. Ran through cost saving info and the new read device in the house before he left. Friendly and polite. Thank you Fasil.
Date of experience: April 16, 2021
JJ
01792721592
From a longstanding Igloo Energy customer here are some facts which might help clarify what is going on at Igloo and Magnum Utilities. You have probably been redirected here after researching the offending telephone number of 01792721592. This number belongs to Magnum Utilities. Igloo have a close relationship with Magnum Utilities who fit smart meters. Igloo have supplied Magnum with the personal identifying details of their customers. This has subsequently resulted in Igloo customers being telephoned continuously by an automated system hour after hour, day after day. In this house it has amounted to continual and persistent harassment. Igloo initially denied any knowledge of the number ringing even though Magnum were using the Igloo name to introduce themselves. When I explained that it had been disclosed on the net as being Igloo they admitted more knowledge and came clean. Igloo without permission have passed all my private details to Magnum for them to try and get me to sign up to a smart meter. Igloo say this is legal as Magnum are a 3rd party company. A complaint is outstanding with Igloo, the regulator Ofgem and The Information Commissioner. Igloo have washed their hands of everything and blame Magnum. What did Igloo expect Magnum to do with a phone number they provided if not to ring it? The only way to delete my details is for me to contact Magnum and freely give them the details which I am trying to prevent them from having and again misusing. (Yes it does sound like a Monty Python sketch) It seems all the Igloo customers I know are being affected. I hope this helps to clarify the situation for some stressed and upset Igloo customers at their whits end. To those whom I have introduced to Igloo, I sincerely apologise, and to those I had intended to introduce to Igloo I say, You have had a lucky escape. Look elsewhere. I know I am. Shame on both of you.
Date of experience: April 4, 2021
DT
Terrible service
After waiting 2 months and taking a day off to get the work done they sent a useless, unfit engineer, completely uninterested in customer service who made load of excuses why she couldn’t do the job and left. The real reason she couldn’t do it was because she was to “Large” to fit in the space where the meter was installed despite an EDF engineer managing to fit a completely new supply to the house and upgrade the main fuse in the same cupboard weeks before. To say I’m pissed off doesn’t even come close.
Date of experience: March 24, 2021
IS
Lacking In Customer Service
I had an appointment for my Smart Meter to be fitted on the 17th March 2021. They sent me a postcard through the post reminding me of the date and they also sent me a text a few days before saying if for any reason I would not be in for the installation to ring and let them know or reply to the text. On the 17th i took a days holiday and at 3pm I received a phone call telling me that because someone rang me at 1pm and I never answered they never came and now I have answered at 3pm it was too late to send someone out. Absolute joke, I was in all day and wasted a days holiday, i told them to cancel the installation and think they need to work on their customer service.
Date of experience: March 19, 2021
DK
Avoid at all costs!!
Avoid at all costs!!! Only interested in getting there install fee per job. Engineer not qualified to work on the heating system we have and had to get a qualified engineer to fix the problems that were caused
Date of experience: March 17, 2021
C
Claire
US
Brilliant Service
Nathan & Brian came to set up my smart meter today. They arrived on time, were friendly, polite and informative. They explained everything they would be doing. They worked quietly and left everything tidy. They were respectful of my property and the covid guidelines and wore shoe coverings, masks and gloves for the entire time. Brilliant service, could not fault them. Credit to the company.
Date of experience: March 11, 2021
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.