MA
Magnum Utilities
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Lacking In Customer Service
I had an appointment for my Smart Meter to be fitted on the 17th March 2021. They sent me a postcard through the post reminding me of the date and they also sent me a text a few days before saying if for any reason I would not be in for the installation to ring and let them know or reply to the text. On the 17th i took a days holiday and at 3pm I received a phone call telling me that because someone rang me at 1pm and I never answered they never came and now I have answered at 3pm it was too late to send someone out. Absolute joke, I was in all day and wasted a days holiday, i told them to cancel the installation and think they need to work on their customer service.