Review summary

Lyca Mobile USA has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

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JK

JAI KALRA

1 out of 5 stars
REFUND NOT COMING?

request number 107423609 - refund not coming.. when will it come man.. so many days?? Credit card not showing refund man.. DO IT NOW NAVEEN.

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RS

Rishpinder Singh

1 out of 5 stars
Happened 5th time in 2 years, No network and “threshold Limit reached”

Reference number 107557100 I had a family plan,removed a number for one month and 18th and 19th july tried to recharge it started giving error “threshold limit reached “ then on 20th July I added that number to same family again , received SMS about recharge but after that no network bars and sometimes SOS

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GG

G. G.

1 out of 5 stars
Lyca failed to send me the QR code that…

Lyca failed to send me the QR code that I need to set up the eSIM on my phone. Nevertheless they claim the "plan activation" was successful. It was not successful for me. I have not received a usable eSIM.

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JF

Jennifer Fulford

2 out of 5 stars
SIM SWAP I ordered an ESIM little did I know I have to have a physical SIM

UPDATE 7/18/2025: after writing the previous review Lyca Mobile customer service did contact me. They offered me a refund for eSIM and informed me that I would have to purchase a physical SIM. They told me what I needed to do for a full refund. I did exactly as they asked and once again I have not heard anything. BAD CUSTOMER SERVICE I DO NOT RECOMMEND!! I decided to buy the esim card for like $12.86 which includes unlimited talk, text and data. I assumed the esim would work in my phone but it is not compatible. Shame on me for not checking first. This does not excuse Lyca customer service from blowing me off completely. I have called the number several times both times I finally got through I was hung up on. LIA the chat bot can't help me so it pushes me through to wait on agent who never answers. Oh and it states I can email them too only to be ignored once again. So I sit here day #4 with no solution. Not even an almost solution. I guess what I'm saying is their customer service sucks and they are making me feel like I'm not even a customer of theirs.

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Showing 351 - 360 of 996 reviews
RS

Great service and great customer care

Great service and great customer care, Rachel and other customer service representatives helped clear issues promptly!

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k

appriciation for Zerald

zerald is very professional and knowledgeable. his way of speaking and solving issue is really appreciated. he is asset to this cust service team.

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HL

Nelia was able to help my transfer my…

Nelia was able to help my transfer my service out of lycamobile.

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M

We had lycamobile for 3 months we had…

We had lycamobile for 3 months we had no issues with coverage and call, especially it gives options also for international calls with basic plans. Dilip helped in getting my account details for my requirement and the process is smooth.

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sc

Great work Nelia Bernardo!

Great work Nelia Bernardo! Very helpful

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D

I worked with representative Gerald and…

I worked with representative Gerald and he cleared all my queries. Thanks to him.

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SS

I bought a new lycamobile plan today…

I bought a new lycamobile plan today and trying to port in my old number. I entered everything that was asked on the form to port in my number and once I hit continue after filling the form, there is no any confirmation or anything that tells me that my information was submitted successfully. I don't know if the information i submitted is went through the system or not. And honestly their online chat needs a huge improvement. The waiting time is so annoying and i tried to contact on facebook but there also, no smooth communication, i have to wait for 10 minutes once i send a message , and another 10 minutes after another message. In my recent conversation, I waited 27 minutes for a message reply in social media. I recently had a conversation with Boost mobile and Mint mobile customer care representative, very prompt and painless communication. My question to Lyca is : Do you know how much is the average waiting time for the customers? I waited and waited and wasted my time waiting for the response. Lyca doesn't care about customers and no proper response even being a telecommunication company. I have a recorded pictures and videos of how much I had to wait and how frustrating it is . Unfortunately, trustpilot doesn't allow to post pictures and videos. Lyca needs improvement in customer service in providing the prompt reply to the customers. UPDATE: After almost 2.5 hours of conversation (I had to wait more than 30 minutes each time i sent a message on facebook) I sent my port-information and it didn't take even 10 minutes to transfer my number and activate my sim. Just because of carelessness, and just because of their irresponsiveness customers, late response and all , customers are having trouble. If they had responded to my message in time, I would have save my 2 hours.

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Vk

Lyca eSim help

Hi Lyca Users, I'm writing this review only after the eSim was activated on my iPhone (Ref ID: 104315492). I would like to appreciate Dilip from Lyca Helpdesk USA who helped me to get my Physical sim swapped to an eSim without any hassles. Its really a long wait but its defiantly worth waiting. Thank you Dilip again.

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SP

Nelia

Nelia Good communication and better understandability for my queries and completed in a prompt way.

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FA

Dilip was very courteous and helpful

Dilip was very knowledgeable and helpful

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