Review summary

Lyca Mobile USA has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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JK

JAI KALRA

1 out of 5 stars
REFUND NOT COMING?

request number 107423609 - refund not coming.. when will it come man.. so many days?? Credit card not showing refund man.. DO IT NOW NAVEEN.

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RS

Rishpinder Singh

1 out of 5 stars
Happened 5th time in 2 years, No network and “threshold Limit reached”

Reference number 107557100 I had a family plan,removed a number for one month and 18th and 19th july tried to recharge it started giving error “threshold limit reached “ then on 20th July I added that number to same family again , received SMS about recharge but after that no network bars and sometimes SOS

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GG

G. G.

1 out of 5 stars
Lyca failed to send me the QR code that…

Lyca failed to send me the QR code that I need to set up the eSIM on my phone. Nevertheless they claim the "plan activation" was successful. It was not successful for me. I have not received a usable eSIM.

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JF

Jennifer Fulford

2 out of 5 stars
SIM SWAP I ordered an ESIM little did I know I have to have a physical SIM

UPDATE 7/18/2025: after writing the previous review Lyca Mobile customer service did contact me. They offered me a refund for eSIM and informed me that I would have to purchase a physical SIM. They told me what I needed to do for a full refund. I did exactly as they asked and once again I have not heard anything. BAD CUSTOMER SERVICE I DO NOT RECOMMEND!! I decided to buy the esim card for like $12.86 which includes unlimited talk, text and data. I assumed the esim would work in my phone but it is not compatible. Shame on me for not checking first. This does not excuse Lyca customer service from blowing me off completely. I have called the number several times both times I finally got through I was hung up on. LIA the chat bot can't help me so it pushes me through to wait on agent who never answers. Oh and it states I can email them too only to be ignored once again. So I sit here day #4 with no solution. Not even an almost solution. I guess what I'm saying is their customer service sucks and they are making me feel like I'm not even a customer of theirs.

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Showing 341 - 350 of 996 reviews
RB

Thank You, NELIA: A Seamless eSIM Transfer Experience

I recently had the pleasure of speaking with NELIA, a customer care associate at Lycamobile, who assisted me in transferring my physical SIM to an eSIM. From the very beginning, she was incredibly helpful and attentive, listening to every detail of my request with patience and understanding. Her professionalism and dedication made the process smooth and stress-free. It’s refreshing to encounter someone so committed to excellent customer service. Thank you, NELIA, for your outstanding support

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S

Dilip from customer service was very helpful

I reached out to Lyca customer to help with esim transfer to new phone. Dilip the customer service rep was knowledgeable and was quick to understand my concern. He was very helpful in solving my challenges. Thank you Lyca & Dilip.

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PA

Great customer service by Dilip

Great customer service by Dilip; thank you!

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Tt

I recently had the pleasure of being…

I recently had the pleasure of being assisted by Jan at Lycamobile. Jan was incredibly patient, knowledgeable, and went above and beyond to help me with my request. Not only did they provide clear and concise information, but they also ensured that all my concerns were addressed promptly.

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C

Marlene was really good and patient

Marlene was really good and patient

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L

helpful and professional.

My old sim card is broken, Ayla helps me change the new one.

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SR

I just called to Lyca customer care and…

I just called to Lyca customer care and connected to Dilip. Dilip was so helpfull through the port process. I really appreciate Dilip

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K

SIM swap customer support

I contacted customer support for assistance with swapping SIM cards. Dilip from the support team was very helpful and processed my request successfully.

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PN

Leider falsche Versprechen betreffend Rückerstattung

Wie könnte es anders sein. Nach den gemachten Erfahrungen mit dem leidigen Thema "auto-renewal deaktivieren" gehen die schlechten Nachrichten leider noch weiter. Im Gegensatz zu der hier versprochenen Rückerstattung sieht die Wahrheit leider anders aus. Nach mehreren Monaten der Kommunikation erhalte ich folgende Information seitens Lyca Mobile (Original-Zitat): Thank you for contacting Lycamobile customer support, and we apologize for any inconvenience caused by the delay in our response. We understand your concern regarding the refund and auto renewal, and we want to inform you that we are here to help. We've reviewed your refund request and regret to inform you that refunds are not available for successful transactions. Wohlgemerkt, das Problem lag auf Ihrer Seite und mir wurden 2 Monate von meiner Kreditkarte abgebucht, welche ich nie gewünscht hatte. Die erste Meldung betreffend Deaktivierung der Auto-Renewal-Option ging schon vorher raus.

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G

Marivic via chat help was exceptional

Marivic via chat help was exceptional. Service was above and beyond and assisted my matter perfectly and even provided additional information to help me in future! Thank you!

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