REFUND NOT COMING?
request number 107423609 - refund not coming.. when will it come man.. so many days?? Credit card not showing refund man.. DO IT NOW NAVEEN.
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3.9
Great
1,000 reviews
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Review summary
Lyca Mobile USA has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Happened 5th time in 2 years, No network and “threshold Limit reached”
Reference number 107557100 I had a family plan,removed a number for one month and 18th and 19th july tried to recharge it started giving error “threshold limit reached “ then on 20th July I added that number to same family again , received SMS about recharge but after that no network bars and sometimes SOS
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Lyca failed to send me the QR code that…
Lyca failed to send me the QR code that I need to set up the eSIM on my phone. Nevertheless they claim the "plan activation" was successful. It was not successful for me. I have not received a usable eSIM.
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SIM SWAP I ordered an ESIM little did I know I have to have a physical SIM
UPDATE 7/18/2025: after writing the previous review Lyca Mobile customer service did contact me. They offered me a refund for eSIM and informed me that I would have to purchase a physical SIM. They told me what I needed to do for a full refund. I did exactly as they asked and once again I have not heard anything. BAD CUSTOMER SERVICE I DO NOT RECOMMEND!! I decided to buy the esim card for like $12.86 which includes unlimited talk, text and data. I assumed the esim would work in my phone but it is not compatible. Shame on me for not checking first. This does not excuse Lyca customer service from blowing me off completely. I have called the number several times both times I finally got through I was hung up on. LIA the chat bot can't help me so it pushes me through to wait on agent who never answers. Oh and it states I can email them too only to be ignored once again. So I sit here day #4 with no solution. Not even an almost solution. I guess what I'm saying is their customer service sucks and they are making me feel like I'm not even a customer of theirs.
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lycamobile.usAll reviews
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Showing 361 - 370 of 996 reviews
EC
Very nice customer service lady
Very nice customer service lady, Jessie (id# 30285), God bless her! Patient, sincere, thorough.
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KS
YOUSSEF
Youssef made my life easy he helped me to register my number. He provided me the necessary information I needed to register my number. He gave me a very good customer service experience. Thank you
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DK
No international call with one-year plan
update:- I shared all the details with Lycamobile again , I will update here if they are resolved I purchased a one-year plan but was unable to make international calls. After three attempts, I finally connected with a helpful customer care representative. They informed me that the plan I purchased does not include international calling and suggested I request a refund. This is extremely frustrating, especially since the website still advertises free international calling to 100 countries.
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VM
Called LYCA USA to get a new SIM and…
Called LYCA USA to get a new SIM and Marlene helped me to chose the plan and even told me about the offer that is running for Black Friday. Highly appreciate the inputs
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MG
Dilip made the situation very easy to…
Dilip made the situation very easy to solve. I am very thankful to him.
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jj
Raksha was extremely helpful
Raksha was extremely helpful. She understood the requirement very well and ensured appropriate resolution. Kudos to Raksha for her support.
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DN
After 4 month the lycamobile blocked my…
After 4 month the lycamobile blocked my number. What the problems?
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