Review summary

Lyca Mobile USA has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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JK

JAI KALRA

1 out of 5 stars
REFUND NOT COMING?

request number 107423609 - refund not coming.. when will it come man.. so many days?? Credit card not showing refund man.. DO IT NOW NAVEEN.

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RS

Rishpinder Singh

1 out of 5 stars
Happened 5th time in 2 years, No network and “threshold Limit reached”

Reference number 107557100 I had a family plan,removed a number for one month and 18th and 19th july tried to recharge it started giving error “threshold limit reached “ then on 20th July I added that number to same family again , received SMS about recharge but after that no network bars and sometimes SOS

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GG

G. G.

1 out of 5 stars
Lyca failed to send me the QR code that…

Lyca failed to send me the QR code that I need to set up the eSIM on my phone. Nevertheless they claim the "plan activation" was successful. It was not successful for me. I have not received a usable eSIM.

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JF

Jennifer Fulford

2 out of 5 stars
SIM SWAP I ordered an ESIM little did I know I have to have a physical SIM

UPDATE 7/18/2025: after writing the previous review Lyca Mobile customer service did contact me. They offered me a refund for eSIM and informed me that I would have to purchase a physical SIM. They told me what I needed to do for a full refund. I did exactly as they asked and once again I have not heard anything. BAD CUSTOMER SERVICE I DO NOT RECOMMEND!! I decided to buy the esim card for like $12.86 which includes unlimited talk, text and data. I assumed the esim would work in my phone but it is not compatible. Shame on me for not checking first. This does not excuse Lyca customer service from blowing me off completely. I have called the number several times both times I finally got through I was hung up on. LIA the chat bot can't help me so it pushes me through to wait on agent who never answers. Oh and it states I can email them too only to be ignored once again. So I sit here day #4 with no solution. Not even an almost solution. I guess what I'm saying is their customer service sucks and they are making me feel like I'm not even a customer of theirs.

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Showing 331 - 340 of 996 reviews
J

Number Port in issue

I struggled to port in my number into Lycamobile. I tried with a couple of Lyca support agents and they could not resolve my issue. At last, I got Mr Bouchaib, he had done an excellent job and resolved my issue within a few minutes.Thank you, Bouchaib and Lyca.

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P

Hello

Hello I am truly grateful for Jack's assistance in guiding me through the process of converting my physical SIM to an eSIM. She gave clear and stepwise instructions , and her soft-spoken demeanor made the process even more pleasant. Thank you

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HK

Fantastic work oriented attitude

Fantastic work oriented attitude, listening to your queries and responding in a professional way made my experience excellent

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SL

Thank you Ayla

I’ve been using Lycamobile for a while now, and I couldn’t be happier with their service. The network coverage is excellent, even in areas where other carriers struggle. My assistant, Ayla, often helps me manage my account, and she finds it super easy to handle everything—whether it’s recharging or checking data balance. Their international plans are incredibly affordable, making it so convenient to stay connected with family and friends abroad. Recently, I had to call customer service three times for an issue, and Ayla was the only one who helped me resolve it successfully. She was incredibly patient and efficient, and I really appreciate her support. If not for Ayla, I might still be stuck with the problem! Highly recommend Lycamobile for their budget-friendly service and for team members like Ayla who truly make a difference!

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KP

I had an amazing service by Ayla

I had an amazing service by Ayla

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MQ

After few worst experience with other…

After few worst experience with other customer service, Today I got hold of Gerlad, he patiently resolved my issue, very good customer handling skill & able to answer all my query, he is great asset to your company, don't lose him & promote him to next level.

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RD

Stay away from them

They are trash, they try to find all kind excuses to not help you. They ignore customer on support talk. they just stood you up and send a message "are you there?" and close the chat one side. never talk with you if they don't like what you asked to them. stay away from this trash company. I ask result of former conversation with giving reference number, they have no answer since almost 1 hour. I know they will write "ARE YOU THERE??" and close the chat.

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A

Esim process

The person assisting me was Nelia. She was very helpful in guiding me through the whole esim process. The process went very smooth. It was my first time using esim so I was not aware of what to do. Nelia was amazing and a great help.

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S

I was sent a sim card and activation…

I was sent a sim card and activation from an OLD address..I never ordered this and cannot get through to customer service for this issue. Also says I was charged but how? I again DID NOT order anything from this company

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