REFUND NOT COMING?
request number 107423609 - refund not coming.. when will it come man.. so many days?? Credit card not showing refund man.. DO IT NOW NAVEEN.
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3.9
Great
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Lyca Mobile USA has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Happened 5th time in 2 years, No network and “threshold Limit reached”
Reference number 107557100 I had a family plan,removed a number for one month and 18th and 19th july tried to recharge it started giving error “threshold limit reached “ then on 20th July I added that number to same family again , received SMS about recharge but after that no network bars and sometimes SOS
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Lyca failed to send me the QR code that…
Lyca failed to send me the QR code that I need to set up the eSIM on my phone. Nevertheless they claim the "plan activation" was successful. It was not successful for me. I have not received a usable eSIM.
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SIM SWAP I ordered an ESIM little did I know I have to have a physical SIM
UPDATE 7/18/2025: after writing the previous review Lyca Mobile customer service did contact me. They offered me a refund for eSIM and informed me that I would have to purchase a physical SIM. They told me what I needed to do for a full refund. I did exactly as they asked and once again I have not heard anything. BAD CUSTOMER SERVICE I DO NOT RECOMMEND!! I decided to buy the esim card for like $12.86 which includes unlimited talk, text and data. I assumed the esim would work in my phone but it is not compatible. Shame on me for not checking first. This does not excuse Lyca customer service from blowing me off completely. I have called the number several times both times I finally got through I was hung up on. LIA the chat bot can't help me so it pushes me through to wait on agent who never answers. Oh and it states I can email them too only to be ignored once again. So I sit here day #4 with no solution. Not even an almost solution. I guess what I'm saying is their customer service sucks and they are making me feel like I'm not even a customer of theirs.
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Company details
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lycamobile.us
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1,000 total • Write a review
Showing 221 - 230 of 996 reviews
L
New line with 12 month plan international calls end as "call ended"
Signed for a new line with 12 month plan that says =========== 1 Year of Mobile Service for $89 Unlimited Talk, Text, & 3GB Data for 12 months ($228 value) FREE eSIM or SIM Card ($5 value) FREE Unlimited Calls & Texts to 100 Countries ($20 value) FREE Shipping ($10 value) ================ The international calls are not working. When I call the number it immediately terminates as "call ended". Tried multiple numbers and also tried resetting the network settings. I called their support, they opened a case and say it is resolved. However it is still not working. Please resolve this issue ASAP.
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RN
Cancellation of service
Cancellation of service. I had a very nice customer service experience with Marlene on the cancellation request. She had good knowledge on process and helped to resolve the issue quickly.
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Jy
I brought sim package 12 months plan…
I brought sim package 12 months plan and it was not compatible with my phone. so I called customer care agent told me to refund money !! Nice ! I been waiting 2-3 months for refund. However they did not refund money yet. I was not happy. it's time to call and find out what is going on! Today Nizar the agent helped me with ease, polite, skillful knowledge. I am sure In 7 working days I will get refund. thanks again Nizar for your help and have good day !!
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DG
Refund my money
Lyca mobile took my money and did not provide me with any service since November 2024 till date, they keep deducting money from my account for 3 Months with no service connection!!!! I requested a refund but they refused to refund me
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MK
I had a great experience
I had a great experience. Julie helped me in all the possible way to provide me the best experience. She is really knowledgeable and provide me the best solution.
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C
The whole service doesnt worth a penny
The whole service doesnt worth a penny, the internet connection is very weak, if it works at all.... customer service takes forever to answer and they just keep promising that "after the call restart the phone and it will be good" No, it wont. For the 6th time i didnt let them get rid of me like that and they literally HANG UP the phone on me. Ohh and the number they give u is not an acceptable US number.
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mk
Prompt Response and Perfect resolution…
Prompt Response and Perfect resolution by OMAR
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S
Eshi helped me explain my physical sim…
Eshi helped me explain my physical sim transfer to esim in very detailed manner and she also helped me to update my email id on my lycamobile. I really appreciate her support.
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