Lyca Mobile IE has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
I port-in from 48 to this because I thought i the offer they had was better, the port-in never happened i called them approximately 20 times in 5 days, wrote emails and the never provided me a solution they just stated “they cannot do anything but follow up” AWFUL SERVICE, do not even think to change your provider to this. Highly not recommended it
I'm very disappointed with Lycamobile Ireland. I'm currently on holiday abroad and my phone number has completely stopped working. I have no internet access, can’t make calls, and can’t send or receive texts. Before the recent network update, I never had any issues using my phone abroad – it always worked smoothly. Now I feel completely disconnected, and it’s frustrating and even unsafe not being able to contact anyone. There was no proper warning or help from Lyca, and I still don’t know what I need to do to fix this. I’m also unsure whether the service will automatically start working again once I return to Ireland. Poor service and lack of support. I expected better.
After the recent upgrade, my mobile service has become almost unusable. I barely have internet access—around 90% of the time it's either extremely slow or completely unavailable. Before the upgrade, everything was working fine. On top of that, I sometimes don’t receive calls at all. Instead, I get a message saying I missed a call, even though my phone never rang. This is extremely frustrating, especially when expecting important calls. I emailed Lycamobile customer service two weeks ago, but haven’t received any response. The lack of support is unacceptable. Overall, the service has significantly declined since the upgrade, and it’s causing real inconvenience. I hope these issues are addressed urgently.
I have had recurring issues with Lyca for almost a year now. After the activation process didn´t work and I contacted them via phone (do expect to wait a solid 30min to get through to someone that may or may not be able to help you) they managed to at least get my plan up and running. However since then I have on multiple occasions lost complete connection (signal/internet etc.) for up to 48h in a row. My phone either shows "no sim" or "no signal" and no restart, turning the eSIM on/off or flight mode has helped. I have again tried to call to resolve this to no avail. This is my final straw and I will change provider now.
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Charged €160 for full year and when I asked for change of mind refund I got emails from anna C. that my refund of €146.63 for 11 months will be processed. I even warn them about glitch on their shady website. Month later nothing. 2 months later still nothing. After emailing them back they told me that they wont issue me refund because I used mobile data after I was told Ill get refund. In meantime they deactivated my number. So I lost my phone number, plan and €160. Theyll never see me again and of course all my friends heard about this. This is literally theft and should be considered criminal activity. Of course, Ill go to small claims court. Wont let it go but advice to others, just avoid it. You dont need this in your life. I can also agree that customer sevice is useless. Just bunch of copy/paste answers and not even trying to understand what youre talking to them. Edited after LycaMobile reply. As you can see I didn't get refund and my phone number is deactivated. If you charge me 12 months service and then deactivate my account so I cant use service I paid but dont refund me then thats theft. Unreal customer service.
Date of experience: March 8, 2023
Polite kind & very helpful & quick response
Date of experience: March 6, 2023
Very quick and efficient help ! Thank you Mariz for the detailed information about the roaming charges. I'm very happy that I can use the Lyca number in India.
Date of experience: March 3, 2023
