Lyca Mobile IE has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
I port-in from 48 to this because I thought i the offer they had was better, the port-in never happened i called them approximately 20 times in 5 days, wrote emails and the never provided me a solution they just stated “they cannot do anything but follow up” AWFUL SERVICE, do not even think to change your provider to this. Highly not recommended it
I'm very disappointed with Lycamobile Ireland. I'm currently on holiday abroad and my phone number has completely stopped working. I have no internet access, can’t make calls, and can’t send or receive texts. Before the recent network update, I never had any issues using my phone abroad – it always worked smoothly. Now I feel completely disconnected, and it’s frustrating and even unsafe not being able to contact anyone. There was no proper warning or help from Lyca, and I still don’t know what I need to do to fix this. I’m also unsure whether the service will automatically start working again once I return to Ireland. Poor service and lack of support. I expected better.
After the recent upgrade, my mobile service has become almost unusable. I barely have internet access—around 90% of the time it's either extremely slow or completely unavailable. Before the upgrade, everything was working fine. On top of that, I sometimes don’t receive calls at all. Instead, I get a message saying I missed a call, even though my phone never rang. This is extremely frustrating, especially when expecting important calls. I emailed Lycamobile customer service two weeks ago, but haven’t received any response. The lack of support is unacceptable. Overall, the service has significantly declined since the upgrade, and it’s causing real inconvenience. I hope these issues are addressed urgently.
I have had recurring issues with Lyca for almost a year now. After the activation process didn´t work and I contacted them via phone (do expect to wait a solid 30min to get through to someone that may or may not be able to help you) they managed to at least get my plan up and running. However since then I have on multiple occasions lost complete connection (signal/internet etc.) for up to 48h in a row. My phone either shows "no sim" or "no signal" and no restart, turning the eSIM on/off or flight mode has helped. I have again tried to call to resolve this to no avail. This is my final straw and I will change provider now.
No description available yet.
Website
lycamobile.ie1,000 total • Write a review
Marizabel ID no. 38555. was very helpful. The chat was super quick and efficient.
Date of experience: March 17, 2023
Good at helping customer and reliable.
Date of experience: March 17, 2023
She was very helpful and very patient deserves a promotion Lynn
Date of experience: March 16, 2023
Very bad experience. Worst customer support ever.
Date of experience: March 16, 2023
Lyn was very helpful and so patient with me I can honestly say she was one of the best customer service person I have ever dealt with I would like to thank you very much
Date of experience: March 16, 2023
SIM card needed replacing. I am not technical and support person ( Marizabel ID no. 38555.) was very clear and patient in helping me do this. Thanks
Date of experience: March 16, 2023
US
Just off the phone to Lyn at LycaMobile tech support. Top marks for sorting my issue. thought I'd be on the phone waiting but call was answered in a timely manner and Lyn resolved my issue very proficiently. Thanks Lyn! Also, ordered a replacement sim on Friday, arrived Monday . yay
Date of experience: March 14, 2023
TODAY PATRICIA WAS VERY EFICIENT , SHE WAS ABLE TO HELP ME QUICKLY,IN ADDITION TO BEING VERY POLIT AND PROMPT
Date of experience: March 14, 2023
US
Lyca mobile has some bundles with discounts for new customers. Sounds good but not really interesting when you found you have to renew your bundle previous of finishing the bundle that they don't offer to you and they don't mention in the ads. And more than this one is that I bought with renewal and use my bank card information. I use the same card for other services as direct debit and none of them has not any issues. But after one month they mentioned that they can't pick it up from my bank account and they expired the bundle that I had and ask me to buy a new bundle. As you know in this case you are not a new customer anymore and can't use the discount that you had before and was the interesting part that you joined. This is a type of theft. They mentioned the problem is Invalid Member/Card Details but I'm sure is not any problem with this. Because other providers use the same information for direct debit. I prefer to change the service provider and don't contribute to this type of theft that they ran. I suggest to others don't use their service to prove to them this is not a way to provide service.
Date of experience: March 14, 2023
