Review summary

Luxe Collective Fashion has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about communication and customer service.

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Based on reviews, created with AI

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EK

ELENA KOUTSOULI

1 out of 5 stars
Shopping with Luxe Collective has…

Shopping with Luxe Collective has turned out to be the most frustrating and stressful shopping experience for me. You couldn’t have done worst. I regret placing my order and definitely won’t do it again. You have received my returned order #61408 (returned items RMA #2FJVTWMX) on 2025/05/07 and till today 2025/07/01 my refund has never been completed, although you claim to initiate the return process within 5 working days. No further information was provided to me till today, almost 2 months later, regarding the status of my refund. You won’t even answer my everyday emails. I won’t quit till the funds are issued back to my original payment method. Please resolve this issue as soon as possible. Elena Koutsouli

P

PJB

1 out of 5 stars
Did not return my item

Had a ring consigned with them until their business closed. They emailed to say they would send it back to me. Weeks have gone by and obviously there is nobody to contact so basically they’ve kept the ring and there’s nothing I can do about it.

ML

Mushi Le

5 out of 5 stars
Ive sent my bag in for consignment and…

Ive sent my bag in for consignment and since they closed down, my bag still havent yet returned to me. It has been a month and a half now and no bag!!!!

TA

Take A Bow Performing Arts Cen

1 out of 5 stars
SCAMMMMMMMMMMMM THESE ARE HORRIBLE…

SCAMMMMMMMMMMMM THESE ARE HORRIBLE PEOPLE LOOKING TO TAKE ADVANTAGE OF ALL OF US DO NOT BUY ANYTHING FROM THEM MY CREFIT CARD COMPANY MADE A REPORT AGAINST THEM HOPING TO FINALLY SHUT THIS FRAUD PLACE DOWN

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Fashion & Beauty

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All reviews

100 total • Write a review

Showing 1 - 10 of 96 reviews
fb
1 out of 5 stars

I purchased electric tooth brush from…

I purchased electric tooth brush from luxe, it is not working properly and brush is not worth it. Rubbish

Date of experience: May 29, 2025

D
1 out of 5 stars

I purchased a bag with Luxe collective…

I purchased a bag with Luxe collective on the 6th May not knowing they werw closing down until they posted their statement the following day. I gave the stated time period for delivery and when the bag didn't arrive I contacted the company via the stated channels to only ever receive an AI response. I still haven't received the bag nor have I had any communication. I am now without the bag and out of pocket. For a company who were respected you would think they would want to keep that credibility should they wish to redesign themselves and come back fighting. Instead they have left me disgusted and outraged at how rude and disrespectful they have been. Im writing this to see if I'll get a human response to my questions (within my emails) although in my heart I know I won't as luxe collective have grown to appear to be heartless and after one thing 'money' which is disappointing

Date of experience: May 24, 2025

DB
1 out of 5 stars

I have bought and sold so many bags and…

I have bought and sold so many bags and shoes to Luxe Collective and have had no issues in the past. I sold two bags of mine which was sold quiet quickly, one April 17th which I was paid 18 days later and the other was sold April 22nd. I received an email May 8th stating my refund will be paid within 3 working days! Still waiting. I only looked into this to see if anyone else had any issues and i was shocked to see so many. If id known they were closing, I wouldnt of sold them my bag. Its unfortunate for what the company has gone through since the robbery, however they need to tie up the loose ends. Leaving so many costumers out of pocket is so unfair and wrong. Can anyone help? How do i go about getting my money? They replied quiet quickly to my email first time and said they will chase it, and now they are not replying.

Date of experience: May 20, 2025

CP
1 out of 5 stars

One of the WORST companies I have had…

One of the WORST companies I have had the displeasure of dealing with. They are thieving scam artists. I have sent a bag back and they are refusing to return it because they have closed down. They won't respond to any emails or messages and now the bag is with UPS and I am down a whopping amount of money, with NO BAG. I know they have had problems, but how evil can they be to take peoples money, prove refunds, but refuse to take the bags back after customer fork out so much much to ensure the bags return safely to the distribution centre. What an absolute con. I feel like going there myself and bringing the police with me to deal with these thieves.

Date of experience: May 19, 2025

CM
1 out of 5 stars

Avoid- fraud

Avoid! They listed and item on eBay, took my money and then sent emails saying they had closed down. My attempts to communicate with them were ignored and automatic replies about “ big demand in emails” excuses. Clearly a scam.

Date of experience: May 18, 2025

C
1 out of 5 stars

Sold an item awaited the 18 day period…

Sold an item awaited the 18 day period then was told a payment would clear in three days. Still no payment. Company has folded so I doubt anyone will see their money.

Date of experience: May 14, 2025

Lo
1 out of 5 stars

Sold a Dior bag to them and they…

Sold a Dior bag to them and they haven’t paid me the money sold it on the 21st of April it’s now the 14th of may!

Date of experience: May 14, 2025

J
1 out of 5 stars

Bought a bag on 04/05 not knowing they…

Bought a bag on 04/05 not knowing they are closing down . Received the bag on 08/05 . Same day they announce they are closing down . Got the bag authenticated by legitgrail , and it is fake , even the double check result returned the same . And most ridiculously , the legs of the r in a ring were so disproportionately short and LC’s specialist did not identify that . I compared this bag’s label with other LV bags I bought from LV official store and the differences are obvious. I seriously doubt their authentication process was as professional as they claim . But now the company is supposedly closed evening though the website is still on. I saw people’s comment saying they returned bags and did not receive refund . I didn’t feel safe returning it to them. I chose to file a Paypal dispute . I recommend you all do spend a little money to get your bags from LC authenticated for your peace of mind .

Date of experience: May 12, 2025

N
1 out of 5 stars

VERY BAD EXPERIENCE

Ive bought a bag, it wasnt what i expected so ive returned it however they didnt give my money back instead they sent the same product again and they aee not responding the emails at all!!!!!!!

Date of experience: May 10, 2025

HD
1 out of 5 stars

Refund Nightmare

I returned some dior shoes 2 weeks ago and for some reason they are returning them back to me so I've got to resend back again , so im £25 out of pocket .complete nightmare on there return process, . All i want is to be sorted out as i cant understand as i even put all corresponding emails in the return package as to make sure they had all the information. Nightmare

Date of experience: May 8, 2025

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