It was a fascinating experience to…
It was a fascinating experience to travel with Lucky Rentals. But it would be better if every vehicle has a SC registration.

10 months ago
It was an easy hire and the van was fantastic would highly recommend for anyone that needs a camper
11 months ago
2006 model on 484000km mileage,check engine from pick.up guaranteed that will be ok. Van was not worthy for long travel and uphill road,its like crawling to the top. Gas consumption is terrible. Lucky... See more
It was a fascinating experience to travel with Lucky Rentals. But it would be better if every vehicle has a SC registration.
Waited an hour to get our van despite having a booked in pickup time. Wasted another 3/4 of an hour going to a police station and having an email sent to Lucky Campers to verify an Australian digital license. The police officer who was a highway patrol officer said there was absolutely no need for that and even scanned our digital license to show she had all the details. So Australian Digital Licenses ARE ACCEPTED by the NEW Zealand Police force as a valid form of identification. Directly from the highway patrol officers mouth . The van itself was ok but very old and worn out. ( by the looks of it an ex Juicy van ) It was cheap though and I guess you get what you pay for.
The staff were super friendly (Christchurch), and they made the pick-up and drop-off as quick as possible. The car was quite comfortable for its age and had been well-maintained.
Très très bon service de la part de Gustavo merci pour tout 😎
The van we were given was not cleaned at all (we collected it in Christchurch) - I will say we have been compensated for this, in addition to the drain cleaner we had to buy which temporarily sorted the clogged drains. We also had to spend half a day getting the van serviced by a third party in order to fix the drains. Overall, the impact on our trip was minimal but it was always something we were thinking about - whether we would get the deposit back and if we’d be blamed for the existing faults with the van. The team did express their apologies both at the end of our trip and over email so their customer service is great but the service itself could do with updating.
The man handing over the bus was very friendly but we had to wait one hour until the bus was ready. On our last day the glass of the front shield broke. We know it's written in the terms that we're reliable but in my opinion it would have been fair if they'd covered the cost as it was a very old bus (before 2000) and it's clear that at some point something like that occurs. We're glad not more happend.
Great vehicle, helpful staff!
I would not recommend this company to anyone. When we received the car, it was not cleaned. The ceiling looked terrible with large brown stains. Additionally, we removed earth-stained patches that the staff assured us were not mold. The fridge was unusable; it had a strong smell, and the food also tasted like the fridge. There were also old food remnants in the fridge. The bedding we were given had a lot of black hairs in it. Overall, the car was in poor condition. The staff from Lucky Rental gave us money for cleaning supplies and new bedding. However, it was not possible to get a refund for the car. After we expressed our dissatisfaction with the car, they offered to exchange it for a new one. This was not possible for us, as we had already driven a long way. We would never consider renting a car here again.
Bad Campervan with many Problems... Company u Is sometimes helpful Sometimes ignoring Problems No Recommandation
Camper war nicht zu benutzen da die Liegefläche viel zu klein war ( wir haben 2 Nächte mit nur einer Person im Camper geschlafen für eine 2. Person war kein Platz=, was der Beschreibung im Internet nicht entsprach, das Fahrzeug war mit ,trotz Zusatzpaket, sehr dürftig ausgestattet, das Fahrzeug war an jeder Ecke Karosserie beschädigt. Würde Luckystar nicht mehr wählen
The bed was extremely uncomfortable and had a tendency of collapsing. The shower door locked when you went into the shower so nobody was in the trailer with you, you would’ve been locked in. Kitchen stock was not complete and was glassware so it had a tendency of breaking.
A new Lucky rental customer Staff are very helpful and very supportive from beginning to end of rental. Camper van was well cared for and reliable instructions given were clear and happy to answer any questions. Thankyou Lucky rental staff in Auckland However 1 glitch when contacting the team (Christchurch) she was unable to give me instructions to connect with the shuttle in Auckland and said I have never been to Auckland to help me?
Check in employee was very kind and helpful. He was very patient helping us with the ferry booking and even switched the van quickly when we needed the back seat option with a seatbelt!
It is great yue
Everything was great and we enjoyed our rental of the campervan! We will do it again in the future!❤️
The man who did the handover of our van was terrible - He was rude and very unhelpful. It was a shame as the booking team had been excellent and the van was just what we wanted. The other staff at the depot were lovely
for us, the best value for money but... issue with fridge, grey water tank, fresh water tank and gas bottle were not verified at our departure and gas burner sensor were dysfunctional otherwise stil best value for money! and good communication with the staff to solve fridge issue.
I had a really good and reliable car. It was clean and met all my expectations. The trip was really nice. I had the car for four weeks the team in Christchurch and Auckland was nice and helpful. Theo explained everything I needed to know about the car, I would rent a car from Lucky Rentals again anytime.
Entspannte und einfache Anmietung, auch wenn ich etwas warten musste (war aber 45min vor dem Time Slot da). Das Auto war sehr Sauber und Ordentlich gepflegt. Das Besteck und die Kühltruhe sollten vor Übergabe vom Personal noch einmal kontrolliert werden, der Vormieter war da sehr unhygienisch mit. Abgabe war Super einfach und mega freundlich. Hier Miete ich jederzeit gern wieder an.
Nous avons eu un vieux Toyota déglingué de 20 ans, avec 430000 km au compteur qui consomme 13L/100 à 80 km/h. L'équipement a forcément le même âge que le véhicule: lit qui s'écroule, table branlante et un frigo qui ne tient fermé qu'avec un élastique. Et surtout le container WC avec des joints défectueux ce qui entraine des fuites d'urine, donc une odeur insupportable et permanente dans tout le véhicule. Louer une telle ruine 148€ (272 Dollar NZ) par jour est une honte. We had a beat-up 20-year-old Toyota, with 430000 km on the odometer, which consumes 13L/100 at 80 km/h. The equipment is of the same age as the vehicle: a collapsing bed, a wobbly table and a fridge that can only be closed with a rubber band. And above all, the WC container with faulty seals, resulting in urine leakage and an unbearable, permanent odor throughout the vehicle. Renting such a ruin for €148 (NZ$272) a day is a shame.
Based on analysis of 107 reviews rated 1-2 stars for Lucky Rentals
“Not very nice to be in a customer service support”
“I am still in dispute with this company as they charged me for a parking fine I had already paid”
“Was wondering if I was going to be lonely on my trip but thankfully I wasn’t as a family of rodents was supplied with...”
“I am still in dispute with this company as they charged me for a parking fine I had already paid”
“The following points relate to the vehicle itself: - The tires were under-inflated when I picked them up - The engine...”
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Lucky Rentals is a campervan hire company based in New Zealand, offering budget-friendly options for travelers looking to explore the country. The company provides a diverse fleet of fully-equipped campervans, including models like the Lucky Rodeo, Jackpot, Rover, and Rambler, catering to various travel needs. With features such as unlimited mileage, low rental rates, and no hidden fees, Lucky Rentals aims to make road trips across New Zealand accessible to a wide range of customers, including families, solo adventurers, and groups. In addition to campervan rentals, Lucky Rentals offers services such as free airport transfers, discounted fuel options, and information on freedom camping. The company prioritizes customer convenience and transparency, ensuring that travelers have all the necessary resources for a safe and enjoyable journey. With their commitment to affordable travel, Lucky Rentals serves those eager to experience New Zealand’s breathtaking landscapes while enjoying the flexibility and comfort of campervan travel.
Lucky Rentals receives a mix of feedback from customers, reflecting both positive experiences and significant concerns. Many reviewers praise the helpful staff and the ease of the booking process, highlighting that the campers are generally comfortable and well-maintained. Positive sentiments often mention great service and enjoyable trips, with some customers expressing satisfaction with the condition of the vehicles. However, critical reviews frequently point out issues with vehicle reliability, including substandard conditions, high fuel consumption, and mechanical problems such as check engine lights and malfunctioning appliances. Additionally, some customers report unpleasant surprises, such as cleanliness issues and unexpected fees.
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