Lucky Rentals Reviews

Waited an hour to get our van despite having a booked in pickup time. Wasted another 3/4 of an hour going to a police station and having an email sent to Lucky Campers to verify an Australian digital license. The police officer who was a highway patrol officer said there was absolutely no need for that and even scanned our digital license to show she had all the details. So Australian Digital Licenses ARE ACCEPTED by the NEW Zealand Police force as a valid form of identification. Directly from the highway patrol officers mouth . The van itself was ok but very old and worn out. ( by the looks of it an ex Juicy van ) It was cheap though and I guess you get what you pay for.

The staff were super friendly (Christchurch), and they made the pick-up and drop-off as quick as possible. The car was quite comfortable for its age and had been well-maintained.

Très très bon service de la part de Gustavo merci pour tout 😎

The van we were given was not cleaned at all (we collected it in Christchurch) - I will say we have been compensated for this, in addition to the drain cleaner we had to buy which temporarily sorted the clogged drains. We also had to spend half a day getting the van serviced by a third party in order to fix the drains. Overall, the impact on our trip was minimal but it was always something we were thinking about - whether we would get the deposit back and if we’d be blamed for the existing faults with the van. The team did express their apologies both at the end of our trip and over email so their customer service is great but the service itself could do with updating.

The man handing over the bus was very friendly but we had to wait one hour until the bus was ready. On our last day the glass of the front shield broke. We know it's written in the terms that we're reliable but in my opinion it would have been fair if they'd covered the cost as it was a very old bus (before 2000) and it's clear that at some point something like that occurs. We're glad not more happend.

Great vehicle, helpful staff!

I would not recommend this company to anyone. When we received the car, it was not cleaned. The ceiling looked terrible with large brown stains. Additionally, we removed earth-stained patches that the staff assured us were not mold. The fridge was unusable; it had a strong smell, and the food also tasted like the fridge. There were also old food remnants in the fridge. The bedding we were given had a lot of black hairs in it. Overall, the car was in poor condition. The staff from Lucky Rental gave us money for cleaning supplies and new bedding. However, it was not possible to get a refund for the car. After we expressed our dissatisfaction with the car, they offered to exchange it for a new one. This was not possible for us, as we had already driven a long way. We would never consider renting a car here again.

Bad Campervan with many Problems... Company u Is sometimes helpful Sometimes ignoring Problems No Recommandation

Camper war nicht zu benutzen da die Liegefläche viel zu klein war ( wir haben 2 Nächte mit nur einer Person im Camper geschlafen für eine 2. Person war kein Platz=, was der Beschreibung im Internet nicht entsprach, das Fahrzeug war mit ,trotz Zusatzpaket, sehr dürftig ausgestattet, das Fahrzeug war an jeder Ecke Karosserie beschädigt. Würde Luckystar nicht mehr wählen

The bed was extremely uncomfortable and had a tendency of collapsing. The shower door locked when you went into the shower so nobody was in the trailer with you, you would’ve been locked in. Kitchen stock was not complete and was glassware so it had a tendency of breaking.

A new Lucky rental customer Staff are very helpful and very supportive from beginning to end of rental. Camper van was well cared for and reliable instructions given were clear and happy to answer any questions. Thankyou Lucky rental staff in Auckland However 1 glitch when contacting the team (Christchurch) she was unable to give me instructions to connect with the shuttle in Auckland and said I have never been to Auckland to help me?

Check in employee was very kind and helpful. He was very patient helping us with the ferry booking and even switched the van quickly when we needed the back seat option with a seatbelt!

It is great yue

Everything was great and we enjoyed our rental of the campervan! We will do it again in the future!❤️

The man who did the handover of our van was terrible - He was rude and very unhelpful. It was a shame as the booking team had been excellent and the van was just what we wanted. The other staff at the depot were lovely

for us, the best value for money but... issue with fridge, grey water tank, fresh water tank and gas bottle were not verified at our departure and gas burner sensor were dysfunctional otherwise stil best value for money! and good communication with the staff to solve fridge issue.

I had a really good and reliable car. It was clean and met all my expectations. The trip was really nice. I had the car for four weeks the team in Christchurch and Auckland was nice and helpful. Theo explained everything I needed to know about the car, I would rent a car from Lucky Rentals again anytime.

Entspannte und einfache Anmietung, auch wenn ich etwas warten musste (war aber 45min vor dem Time Slot da). Das Auto war sehr Sauber und Ordentlich gepflegt. Das Besteck und die Kühltruhe sollten vor Übergabe vom Personal noch einmal kontrolliert werden, der Vormieter war da sehr unhygienisch mit. Abgabe war Super einfach und mega freundlich. Hier Miete ich jederzeit gern wieder an.

Nous avons eu un vieux Toyota déglingué de 20 ans, avec 430000 km au compteur qui consomme 13L/100 à 80 km/h. L'équipement a forcément le même âge que le véhicule: lit qui s'écroule, table branlante et un frigo qui ne tient fermé qu'avec un élastique. Et surtout le container WC avec des joints défectueux ce qui entraine des fuites d'urine, donc une odeur insupportable et permanente dans tout le véhicule. Louer une telle ruine 148€ (272 Dollar NZ) par jour est une honte. We had a beat-up 20-year-old Toyota, with 430000 km on the odometer, which consumes 13L/100 at 80 km/h. The equipment is of the same age as the vehicle: a collapsing bed, a wobbly table and a fridge that can only be closed with a rubber band. And above all, the WC container with faulty seals, resulting in urine leakage and an unbearable, permanent odor throughout the vehicle. Renting such a ruin for €148 (NZ$272) a day is a shame.