Lucky Rentals
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The van we were given was not cleaned…
The van we were given was not cleaned at all (we collected it in Christchurch) - I will say we have been compensated for this, in addition to the drain cleaner we had to buy which temporarily sorted the clogged drains. We also had to spend half a day getting the van serviced by a third party in order to fix the drains. Overall, the impact on our trip was minimal but it was always something we were thinking about - whether we would get the deposit back and if we’d be blamed for the existing faults with the van. The team did express their apologies both at the end of our trip and over email so their customer service is great but the service itself could do with updating.