Lucky Rentals Reviews

The best type of van for the trip we manage.

The van had many defects which could easily have been repaired before renting out the van.

Overall, we got from A to B, so we’re grateful for that, however it wasn’t without a fair few hiccups, our fridge did not work from the start, it worked only when the car was on and even then it didn’t always work, we lost a fridge full of groceries because we were unaware of this when the description said working even when the car is off, we drove everyday so it wasn’t a power issue, the windows did not work, so we got rained on because we put them down and they just did not go back up, we eventually got them back up and didn’t touch them, we called multiple times and eventually got to a mechanic and wasted 3 hours of our time, waiting for them to try fix a fridge, they eventually replaced it as well as the batter connected to the fridge and windows and also the belt that was so loud and squeaky every morning. The bed was hard as a rocky we ended up buying two extra quilts just to put underneath us for a bit of comfort. They refunded us one day because of the inconvenience. Overall these things could have been resolved prior to us leaving as there is no way they didn’t know about the fridge and no way they wouldn’t hear how loud the belt was. Once everything was up and running it was fine, just super annoying.

Hired for 6 weeks couple small issues but overall price was the reason

Renter beware Van 1 - All wheel nuts loose that broke a wheel stud causing a wheel to nearly come off,could of been a very serious accident,no water in storage container,missing jack lift parts and broken plastic body skirting everywhere. Van 2 - leaking roof,empty gas bottle no sink plug and a cracked table repaired with masking tape. How unprofessional of a maintenance team caring for our safety and a enjoyable holiday,what a disgrace lucky campers, get your act together.

Very disorganized- no duvet, tea towel, dish cloth, water tank empty and only enough gas to make a cup of tea. No apology made when we returned and told them of the issues.

I brought the campervan a month ago and "surprise" they charged me 100$ today apparently for a speed ticket that I got but they can not have a picture of the infringement... They did the same think couple weeks ago but this time for a toll. Without any proof of course. I'm about the change my credit card so they don't take money out of it as they want. Wrong!

After five weeks travelling around NZ with a camper of Lucky Rentals (we got a Happy Camper because they recently bought them) my fazit is the following: Good price - value package! It was absolutly the cheapest one we found online, but therefore the service was quite good and we got an "upgrade" for a bigger car for free. What was really good: We could easily change the drop off during our travels as we decided to end up in christchurch. What was really bad: On the day of pick up our camper was not ready on time, so we had to wait about 1,5 hours. After pick up and leaving, we realized that the equipment was only for one person - so we had to go back again which costed time again. Overall: Don't expect high class Service if you pay the cheapest price, its good value for money.

After convincing myself I had made a massive mistake after reading the negative reviews, we arrived in Christchurch with very low expectations. We were met with a really friendly, helpful team at the counter. They honestly couldn't be more helpful. Now about the van. We got a "lucky rover". Yes it is an ex-jucy and has done over 400,000kms. But it drove perfectly and was in pretty good overall condition, i could not fault it, everything worked. It was well set out and comfortable. We had a minor electrical issue with the fridge, But after a few friendly taps with my palm above the switch panel, everything corrected itself and we didn't have any more issues for the second week of the trip. It liked the fuel in windy conditions and in hilly areas and above 90kmh, but it sat on 100kmh and above just fine and passing other cars was fine with a little planning. Real steep hills certainly slowed the little 4 cylinder down, but that's to be expected. It's a high roofed camper, not a race car. Thank you so much lucky rentals, it was an excellent experience.

Here are the main issues we faced with Lucky’s vans over a 3 week trip to north island in January 2023 (we stopped keeping a list of all the minor things and dirt in the end): - total engine blow up due to coolant issue and tow / van swap required - headlights failed - wipers failed (on a rainy day) - central locking failed and keys only worked on some doors - deafening noise at all times - painfully slow up hills - leaked a lot in the rain, including around all the main electrics - insect mesh had huge hole in it They bought out the company called Happy that we originally booked with and inherited all their junk stock. But that’s still no excuse to send people out onto the road in unsafe vehicles and compromising their and other road users’ safety as well as their enjoyment on the trip. The rental period cost thousands of dollars, it’s not cheap. And we uncovered much of the vans’ recent service history when getting them fixed along the way - the previous users had all complained about the same issues so clearly Lucky aren’t doing enough to fix them and are aware of the problems. I thought about a second star because add that their head office team and roadside assist team were helpful, professional and easy to deal with, and we did get a partial refund for the days lost. I hope they were sincere when they told us they are selling the Happy vans! Hopefully we won’t notice any on the road next time we visit New Zealand…

Don’t use this company. we Got a completely trashed car. The brake lights had fallen off, the fridge didn’t work, the engine was extremely noisy, windows in the front wouldn’t open and It was simply disgusting on the inside. To get it fixed we would have to use a day at a mechanic

Questions about "why you need such a big apartment?" and "what do you want to pay it from?" is far beyond polite behaviour.

De vrais escrocs qui tentent de récupérer de l'argent par tous les moyens pour compenser leur tarifs bas.Exemple: 50NZD (plus frais de paiement !) de prélevés pour le paiement d'une contravention de stationnement à 30NZD... A fuir !

The campervan which we hired was very old and the kitchen stuff was not clean. The campervan had no blue cart (self contained cart) at the front of the window so we almost get a fine twice. We've called Lucky Rentals for more then 10 times but the didn't help us out with it. Really bad service.

Where do I start? Worst customer experience in ANY field, not just rentals, I have had. - Meant to pick up our campervan at 8am, wasn’t ready until 4pm (previous customer was still using until 12pm, then central locking needed fixing- which then didn’t work for the whole trip). - Terrible customer service, staff ignoring us when we came back to pick up the van, not shown around and if my partner hadn’t checked the cooker (it wasn’t working and needed replacing) we would’ve left with no way to cook. - Van was dirty and extremely old (570k’s!). Sticker on the inside of the windscreen tells you you’re liable if you overheat the engine and to stop every two hours. This happened to us driving much less and taking care of the vehicle. - We advised Lucky from the very start we would be returning the van outside of office hours due to an early flight. When we arrived the gates were locked and the key drop was on the inside of a barbed wire fence. Ended up leaving the vehicle outside and were later told you are not allowed to drop vans off outside of hours!! - $2500 bond is held for THIRTY days on your card. Whilst this is in the T&C’s it is a ridiculously long time. When you ask about this you are immediately referred to your bank. - To top it all off we had to pay an extra $160 when we returned the van because it was diesel (never mentioned to us at any stage prior). What a great way to finish the trip! Would go nowhere near this company again and would not advise anyone to rent a vehicle from them.

This is a review for Lucky Rentals Christchurch. I am making the effort to post this detailed review in the hope that helps others make an informed decision. Don't believe the 9.8/10 review rating on VIP Cars. (They offer you US$25 to remove negative reviews so that's one possible reason you don't see them.) However, one's safety is more important than a cheap rental and a US$ incentive. We rented an 8-seater car from Lucky Rentals and informed them 6+ months in advance of our travel/arrival time. The car was not ready when we arrived, we got the keys almost 2 hours after the appointed time. The staff were most unapologetic, ducking behind the one-way glass in the office and avoiding me each time they saw me approach the counter to enquire about the status. When we got the car, it was filthy inside and out. The sliding doors wouldn’t open, the mechanic was called in and it took another 10+ minutes to get them to work. Once on the road, we noticed the left-hand sliding door wouldn’t shut completely so there was a constant draft coming in. We had to sit away from the door just in case it swung open. To open each time, we had to yank the doors from the outside a few times before they would open. They made a grating sound when opening/closing. The air-conditioning was inefficient. The seats had little cushioning, the driver’s seat was ripped and so uncomfortable. This is a big deal when you’re driving 6 +hrs to anywhere. The car had done over 250,000 kms and was completely un-roadworthy, hazardous even! Halfway through our trip, the power steering on the wheel died making it impossible to steer or drive the car on New Zealand’s winding roads. We would have had an accident or caused one had we continued. We called Lucky and their Customer Service was SHOCKING. I wish I could relate the bizarre conversation in its entirety but suffice it to say, they were glib, showed no understanding of the predicament we found ourselves in thanks to this beat up car (despite the fact that we purchased additional insurance), they were great with excuses but not so with any effort to source another replacement car, they just didn’t seem to care that they left seven people stranded. The earliest they offered to help was 2-4 days hence which just doesn't work when you have onward travel & pre-bookings. They were unconcerned. After much to and fro-ing and only after I threatened to stop the credit card payment for the rental, the best they would do is offer a refund for the unused portion of our rental. We wasted a full day having to deal with them and then trying to find 2 cars to rent in Queenstown (in peak season)! We were so fortunate to be able to source two cars from Budget Rentals given the busy season and short notice. (what a difference with Budget's service and rental, five stars for them!). Our ‘Lucky’ (sic) experience was with an 8-seater Toyota Estima (DSQ 396) was awful. I can’t speak for their other cars, but I can speak to the lack of care and good service at this place. If you after an UN-Lucky experience, give them a try, they won’t disappoint!

Lucky rentals were terrible. On arrival the car was much older than described and only had a month left on the warrant. They tried to overcharge me by over $100 and then when I received a speeding fine( which is my fault) they then charged me a $50 “admin” fee for the fine. Do not use this company. Terrible quality cars and try and take their customers money at ever opportunity . Not a good company.

Moi aussi je viens de me faire piéger par LUCKY RENTALS ou plutôt LUCKY MINABLE... Véhicule de plus de 200 000 km et service assistance en dessous de tout ... Société à éviter absolument... Il est vrai prix attractifs mais matériel négatif et services minables... Véhicule pourri et bon à mettre à la casse... Comment une telle société peut proposer des services de locations aussi minables...

This company is full of frauds. They deliberately changed my rental document and then charged a parking violation fee which was not my car's. It is the worst experience in my life. what a horrible company. No body should use it if you want a happy trip in NZ