TW

Jan 27, 2023

Unlucky, unhappy…

Here are the main issues we faced with Lucky’s vans over a 3 week trip to north island in January 2023 (we stopped keeping a list of all the minor things and dirt in the end): - total engine blow up due to coolant issue and tow / van swap required - headlights failed - wipers failed (on a rainy day) - central locking failed and keys only worked on some doors - deafening noise at all times - painfully slow up hills - leaked a lot in the rain, including around all the main electrics - insect mesh had huge hole in it They bought out the company called Happy that we originally booked with and inherited all their junk stock. But that’s still no excuse to send people out onto the road in unsafe vehicles and compromising their and other road users’ safety as well as their enjoyment on the trip. The rental period cost thousands of dollars, it’s not cheap. And we uncovered much of the vans’ recent service history when getting them fixed along the way - the previous users had all complained about the same issues so clearly Lucky aren’t doing enough to fix them and are aware of the problems. I thought about a second star because add that their head office team and roadside assist team were helpful, professional and easy to deal with, and we did get a partial refund for the days lost. I hope they were sincere when they told us they are selling the Happy vans! Hopefully we won’t notice any on the road next time we visit New Zealand…