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Review summary
Lloyds Bank Insurance has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
deplorable treatment by Fraud team, verifying a transaction asking me my mothers milk, at some point the woman on the phone says, may be you are a fraudster, unacceptable treatment of clients, I hang up after 25 min of nonsense, they blocked my account prior to a trip of mine abroad leaving me stranded, went to unblock it after my return, was told they were closing the account in a month, no explanation, never received a letter to that effect, they told me they would resend the letter, two weeks later still no letter!!!! wtf guys, are you a bank or what
Offered me a 0% balance transfer, then suspended my account because I tried to do a balance transfer! I spent 30 minutes on the phone trying to find out what was happening and how to sort it. I now have to find a branch that hasn’t closed down to answer some questions about why I wanted to transfer a balance. I’ll have to take time off work and they just don’t give two sh**s.
Wouldnt help me after i got my money stolen and took 3-6 hours at a time to respond, so even though i started a conversation at 6am it still hadent been sorted by 9pm then they decided to cut me off. And left me on seen constantly for like an hour. Assholes
I've been a customer for 25 plus years the only time I've needed help from them with a fraud case and they gave the fraudsters their money! Avoid lloyds like the plague!
Don't take out a credit card with Lloyds Bank. They give you a measly credit limit for the first 90 days, you can't increase this online or through the app & good luck trying to call them. 7 calls for over 40 minutes each time with NO ANSWER. Go Elsewhere. Because they give a low credit limit this Does affect your Credit Rating so you will have problems getting credit/loans on anything, Scum Bags! I have cancelled my credit card & bank account & will never use or recommend Lloyds to anybody!
I had opened Club Lloyds Monthly saving account with interest rate 6.25%. I deposit the max amount which they allowed, didn't do any withdraw through the year. I expected my 6.25%, however I received just 2.64% interest rate. I called them, and they said it's normal, but obviously it is not normal, I re-read terms and conditions as operator said that all is written there. Nothing about changing interest rate through the year. I feel like they just steal my well deserved money. No point to open saving accounts through this bank, as you will not know what you will receive at the end of the term!
I feel a little awkward writing this as I’ve never had anything but a positive experience with Lloyd’s bank. I’ve been a customer since 1986, had a personal account, joint account, Business Account and a commercial Business Account as well as three savings accounts and an ISA. They’ve look after my security when there’s been an unauthorised transaction, offered overdrafts when needed and a Gold credit card. They’ve listened when I complained about the banking App and changed it. Everything is easy to do online or via the App and when I’ve needed to speak to an adviser or manager they’ve called me back at my convenience.
The only reason there is a star is because you have to.
Without a doubt the most unbusiness friendly bank you could ever want. Avoid them at all costs. The willnot lend your company money, even though you have more than enough security. They will not provide small temporary overdrafts, even though you have more than enough security. They no longer have visiting bank managers. In fact our Relationship Manager (Joke of a Title) is based 500 miles away in Scotland and our company is based near London. The complaints department is just as bad and won't listen. Computer says No and that's it. If you are a new business, use a different bank. Ignore the glossy adverts. They do not do any of this.
You can’t open a savings account in the branch. You can’t get through on the phone for 20 minutes plus. You get cut off due to a technical fault. Nobody calls you back even though I was on the brink of depositing a fair sum of money in said new account. I rang back customer services and guess what I was told I would have to wait 20 minutes to speak to anyone.
Banks exist because of our money. They don’t want to speak to you and are only interested in online. Anyone would think it was their money we are unable to talk about
I've been a loyal customer of Lloyds Bank for many years, but my recent experiences have left me deeply disappointed. Over the past three weeks, my card has been blocked twice without any apparent reason—it's like the system just arbitrarily decides to say "no" and then you have to jump through hoops to try and get access to YOUR OWN MONEY!
Today my card was blocked AGAIN and when I called to have the block removed I was told that I would have to upload my ID. I was sent a link to verify my identity by taking a photo of my passport and a selfie. The process was frustratingly difficult. Despite following the instructions, the app kept telling me to move the camera closer, rotate the camera, use a dark background, or slowly zoom in. After multiple attempts, I finally managed to take a photo, but then I was stuck on a screen asking if I was happy with the photo, with no options to select "yes," "no," or "try again."
The customer service representative was of no help—she had no idea how the app worked and couldn't offer any solutions. She sent me another link, but the same issue occurred. Eventually, she told me I would have to go to a branch with my passport to prove my identity. I explained that I had just moved, I don't have a car, and there is no bus service near where I live, but she didn't offer any alternatives or assistance, in fact I was treated like I was a criminal.
To make matters worse, when I asked her to escalate the issue or speak to someone who could help, she simply repeated that there was nothing she could do, and I'd need to raise the issue at the branch. All of this hassle started because I tried to make an online purchase on Etsy. Despite being able to easily answer any questions about my account, the representative refused to assist further, she didn't know why the card was blocked, and frankly, didn't seem to care. It seems that Lloyds Bank simply block cards for no apparant reason, and then make it as difficult as possible to unblock them causing so much unnecessary stress which is totally unacceptable, and 55 minutes of my life was wasted trying to deal with their very unhelpful fraud team.
Fed up with the poor service, I opened a personal account with Starling Bank within two minutes using my Starling Business Account. I'll be transferring all my funds to Starling because, frankly, Lloyds Bank has shown they have no idea how to treat their customers—especially pensioners. Instead of helping, they make it as difficult as possible to access your OWN MONEY.
Now, I'm being forced to take a taxi for a 15-mile round trip just to prove who I am. Until I do, I can't use my card for online purchases, and they've blocked my bank account, preventing me from making any transfers, despite having over £100k in the account. Sorry Lloyds, but you've just lost another unhappy customer!
As stil
Now 4 weeks later my Llods Bank is stil closed . Lucky I have now Barclays but dont trust Lloyds online banking no more just a very simple account .
My family had to pay my Barca card off as I couldn’t access’s money from
My Lloyds account . Isn’t this appalling when y can’t get hold of your own money .
So don’t got to Lloyds y asking for complete disaster . And I’ve had no money for food and Jim very unwelmceith mired severe depression and back in hopital again as Lloyds have pushed me in and the same for my surgery dint get my medication in time . If y want to go into hopital Lloyd's are very good at this and sending out unnecessary ambulances . They all deserve to be closed down as now I’m under NHS hopital care where should be needed Lloyds are striking out the NHS .
$Lloyds is a waste of time the girl over the phone 📞 called out the Ambulance for me 🚑👮♀️👮♀️🚨🚨 certainly need to be in the Nightingale mental hospital ..
!!!
And that causes you even more stress as she hung up when the ambulance arrived so your services are complete wasted time . Lloyds should be helping their customers not making things more complicated and even more stress as they have no idea and should be in a metal Hoospital calling an ambulance out. . As that bank Cerk done is waster all my tim an hour on the phone and never sorted out alldue to ambulance arriving .?????
! This now will GO NEXT TO MY OTHER TERRIBLE REVIEW 🏥!!!!!! Where I’m gaining more points and cements and these places are losing more customers and will be ALL CLOSED DOWN . So keep we away from
Llods don’t even think off going there y asking for big disaster…
All these places are are loosing far more customers looking 👀 at my reviews so they all be CLOSED down !!!!!!
. And after going to more trouble a cap branch in Eardingtin avoid there too . Y only be expecting sister there too got more crap from a local branch . Cant get any better ????
Moving back to Barclays this week before 222 Aug.
Llods won’t even let me have enough money to pay a hotel for this week.??? Same on Lloyds .
But now Barclays have sorted this all out moving to them this week good old Barclays !!! ,
DONT TOUCH LLOYDS your ASKING FOR BIGG TROUBLE and even BIGGER TOUBLE ‼️
Go to Barclays like I did!!!!
So keep we away y have been warned….
what a joke!
these must be the same bank that the Nationwide adverts feature .. totally unable to handle simple customer matters in branch, by their chat system or by getting eventually to a human on the telephone .. try again in 45 mins to speak to someone who might be able to help. CEO asleep on on the golf course
I have been a customer with Lloyds for 16 years now and I can’t believe how down hill it’s gone, customer service is just terrible, no one knows what’s what, you get conflicting information with no one wanting to help resolve the issue. It feels as thought no one cares about customer satisfaction anymore. And the managers don’t want to help it’s caused me so much upset this isn’t the first time we been compensated a lot of money through the the ombudsmen I stayed to give them the benifit of doubt but I’ll be leaving after all of this.
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