★Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Lloyds Bank Insurance has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
deplorable treatment by Fraud team, verifying a transaction asking me my mothers milk, at some point the woman on the phone says, may be you are a fraudster, unacceptable treatment of clients, I hang up after 25 min of nonsense, they blocked my account prior to a trip of mine abroad leaving me stranded, went to unblock it after my return, was told they were closing the account in a month, no explanation, never received a letter to that effect, they told me they would resend the letter, two weeks later still no letter!!!! wtf guys, are you a bank or what
Offered me a 0% balance transfer, then suspended my account because I tried to do a balance transfer! I spent 30 minutes on the phone trying to find out what was happening and how to sort it. I now have to find a branch that hasn’t closed down to answer some questions about why I wanted to transfer a balance. I’ll have to take time off work and they just don’t give two sh**s.
Wouldnt help me after i got my money stolen and took 3-6 hours at a time to respond, so even though i started a conversation at 6am it still hadent been sorted by 9pm then they decided to cut me off. And left me on seen constantly for like an hour. Assholes
I've been a customer for 25 plus years the only time I've needed help from them with a fraud case and they gave the fraudsters their money! Avoid lloyds like the plague!
Theas absolute cock wombles thought they would just close all my accounts because I made an international transfer what they deemed as money laundering. They didn't fore warm myself no letters, no emails, no texts just closed my accounts. When I had to open new accounts with another bank they were disgusted at Lloyds bulls*** practices in accusing customers based primarily on one transaction they couldn't be bothered to even ask said customer why said transaction took place... guilty without trial... Don't do business with these muppets.
Great experience so far.
If you are looking for a low maintenance account Lloyd’s classic account is best in the UK.
It also offers you free access to ur TransUnion credit score.
What a joke of a banking company. After fraudulent activity on my account I made a claim which was paid back into my account. I had to cancel my card and wait over 10 days for my new 1 to arrive. 4 weeks later they have re-debited the money stating it looks like I had involvement. Each fraudulent activity had a non-gbp transaction go along with it so was made outside of the uk. Even though I was using my card in my home town the same time these fraudulent activities were happening they still say it was me. So now apparently I can cut myself in half be in the USA and UK at the same time. The fraud department over the phone couldn't help as it was passed to the back office where the only form of contact is via email.... which they never reply to. So in a nutshell if you want your money to stay safe AVOID lloyds at all cost. If like me are already with them swith to a more reputable bank ASAP
I was mortified by how bad the new app was for my eyesight, so I gave a very poor review fromvery vulnerable and emotional place. I’ve deleted the review now, but the ratings still exists. I
I spoke to a lovely lady called Caroline. I think in Glasgow contact centre and she was amazing and supportive and empathetic and really helped. I’m getting better with the app now and my eyes are adjusting to it. But it hit my disability very hard when I first tried to log on. She talked me through how to make the font bigger, because you can’t magnify the initial opening page or menus. We thought it hadn’t worked, but I noticed when I logged in today it was easier to see. So I think, it may have taken an overnight run For the large font to apply. It’s still not that big a font, but it’s clearer, so it must be Lloyds version of a large front. Either way, I feel I need to write a really positive review because of how wonderful Caroline, and I do hope I’ve got her name right, was. I would be very upset if I haven’t taken her name properly. All I can say is she was Scottish, and she listened to me for probably half an hour, thank you, she didn’t diminish me, she didn’t take away my disability or vulnerability. She gave me a platform and said this was about my customer experience which is still valid regardless of positive feedback from able sighted customers. Thank you for a positive experience. I was genuinely about to jump banks.❤️
Worst bank of the year. I used to love this bank to the extent that I personally recommend people to bank with them. But not again will I do that. Not after charging me a huge sum of £75 for just buying an air ticket. The Worst experience I have ever had.
The annoying thing about reviewing the bank is that you cant go lower than 1 star. Appalling is not a word that goes as far to describe Lloyds... though a strapline of 'laughably appalling' is quite catchy, me thinks. My son tried to move funds from his account and was blocked 5 times. Tried to speak to an agent and when eventually he spoke to Arf## he sent one message and then ignored us... so we had to give up.... truly bewildering lack of 'client service!
Leanne was the very kind lady that was helping me with an unknown purchase. She was so lovely and patient, especially when I ended up telling her I knew where it came from.
Thank you Leanne.
This bank is an absolute joke, went through all the necessary procedures to take out my money in cash. Booked it in online, spoke to somebody two days previously. Went into the bank to be told that I could not take my own money out. I know this was a large amount, I told them it wasn’t a scam. I told them nobody had contacted me. I took all due precautions. Did not realise we are now living in a dictatorship.
Lloyds bank have refused to return my money after closing my account after nearly a month. My account was close on the 19th of August, and I've spent about three weeks chasing after them and being bounced around by different departments and branches trying to get my money back. This is unacceptable service. I have the right to get my money back, and in due time!!!
The customer service staff on the Message Us chat have a shockingly poor grasp of English. Even the most basic of queries are misunderstood or misinterpreted, and the entire conversation leads nowhere because there's no proper dialogue. If you're outsourcing your support staff, could you at the very least demand a basic level of English skills??
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.
