Lloyds Bank Insurance
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It’s good to talk
I was mortified by how bad the new app was for my eyesight, so I gave a very poor review fromvery vulnerable and emotional place. I’ve deleted the review now, but the ratings still exists. I I spoke to a lovely lady called Caroline. I think in Glasgow contact centre and she was amazing and supportive and empathetic and really helped. I’m getting better with the app now and my eyes are adjusting to it. But it hit my disability very hard when I first tried to log on. She talked me through how to make the font bigger, because you can’t magnify the initial opening page or menus. We thought it hadn’t worked, but I noticed when I logged in today it was easier to see. So I think, it may have taken an overnight run For the large font to apply. It’s still not that big a font, but it’s clearer, so it must be Lloyds version of a large front. Either way, I feel I need to write a really positive review because of how wonderful Caroline, and I do hope I’ve got her name right, was. I would be very upset if I haven’t taken her name properly. All I can say is she was Scottish, and she listened to me for probably half an hour, thank you, she didn’t diminish me, she didn’t take away my disability or vulnerability. She gave me a platform and said this was about my customer experience which is still valid regardless of positive feedback from able sighted customers. Thank you for a positive experience. I was genuinely about to jump banks.❤️