Review summary

Lloyds Bank Insurance has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

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deplorable treatment by Fraud team

deplorable treatment by Fraud team, verifying a transaction asking me my mothers milk, at some point the woman on the phone says, may be you are a fraudster, unacceptable treatment of clients, I hang up after 25 min of nonsense, they blocked my account prior to a trip of mine abroad leaving me stranded, went to unblock it after my return, was told they were closing the account in a month, no explanation, never received a letter to that effect, they told me they would resend the letter, two weeks later still no letter!!!! wtf guys, are you a bank or what

C
0% balance transfer why would you do that

Offered me a 0% balance transfer, then suspended my account because I tried to do a balance transfer! I spent 30 minutes on the phone trying to find out what was happening and how to sort it. I now have to find a branch that hasn’t closed down to answer some questions about why I wanted to transfer a balance. I’ll have to take time off work and they just don’t give two sh**s.

Useless fraud department

Wouldnt help me after i got my money stolen and took 3-6 hours at a time to respond, so even though i started a conversation at 6am it still hadent been sorted by 9pm then they decided to cut me off. And left me on seen constantly for like an hour. Assholes

I've been a customer for 25 plus years…

I've been a customer for 25 plus years the only time I've needed help from them with a fraud case and they gave the fraudsters their money! Avoid lloyds like the plague!

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Showing 631 - 640 of 996 reviews
K
5 out of 5 stars

The best

I experienced today, from Lloyd’s bank customer service that I haven’t experienced for quite some years. Dylan was the most helpful, friendly and accommodating voice at the end of the phone. Time was no issue. Calming mannerism, so unbelievably friendly and easy to communicate. I left a challenging situation feeling so reassured with a smile. So refreshing to have a genuine human dealing with a complicated issue Thank YOU Dylan. If you ever do get to see this… I Love the track you recommended .. ‘Change’

Date of experience: December 5, 2024

MC
1 out of 5 stars

Absolutely rubbish company had money…

Absolutely rubbish company had money stolen from my account and they are refusing to sort it . And have no closed my account ! So I have no access to my money!

Date of experience: December 5, 2024

J
1 out of 5 stars

Appalling ineptitude

An error was made at a local shop and £8000 taken from our account. The shop realised the error and refunded the money. However Lloyds debited this amount again instead of crediting it. This was after several phone calls to Lloyds explaining the situation. We are an elderly couple left in overdraft of £9000 ....all because of Lloyds ineptitude

Date of experience: December 5, 2024

BJ
1 out of 5 stars

I recently bought a car which was…

I recently bought a car which was faulty, developed over heating issues, with in 24 hrs car sales won't refund me phoned customer services explained what happened, was told nothing they can do to help get payment back , I needed a car saw a car online in a garage wanted a £250 deposit i reluctantly agreed as the garage said its fully refundable i haven't received a refund call the garage won't answer my calls , called customer services few days ago to stop transaction told I couldn't lady on the phone hung up on me ,called this evening told to call back in morning I'm very disappointed in Lloyds not willing to help I'm going to change my bank taking my business elsewhere I've been a loyal customer for a long time

Date of experience: December 4, 2024

T

Tom

US

1 out of 5 stars

Service has really deteriorated

Service has really deteriorated. Terrible telephone options, cop-out "high call volumes" nonsense and ridiculous automated options. Payment hasn't gone through for Amazon order, delivery delayed, I've not been informed why but have travelled to location to collect the item - this is not acceptable for a customer of five decades.

Date of experience: December 4, 2024

M
1 out of 5 stars

Horrible customer's experience

Horrible customer's experience. After 2 weeks of back and forth on their chat, they've informed me I can reactivate my dormant account with my id personally in their branch. I've specifically asked for confirmation, if this will be enough, given my explained circumstances. Chat guy assured me this will be enough. Lo and behold, 2 days of holidays from job, airline tickets, bookings in England, and surprise - IT'S NOT ENOUGH, THEY CANT DO IT. Basically, scammed me for like 2days/250 pounds, and I still can't access my investments in UK. **** That bank, avoid at all costs.

Date of experience: December 4, 2024

LP
1 out of 5 stars

Avoid at all costs

Tomorrow will be day 3 after switching and I have absolutely no access to any of MY money since using Lloyds switching service. Spoken to 4 customer service advisors after waiting on hold for quite some time and I still have no idea when I will be able to access my money. I have no access to any other money and I just want to cry, what a joke.

Date of experience: December 4, 2024

MH
1 out of 5 stars

Absolute pile of crap ,held Lloyds for…

Absolute pile of crap ,held Lloyds for years,greedy bleep , never at the price they should be,they go down when bad news,they go down when good news,greedy thriving monopolising bleep

Date of experience: December 3, 2024

RA
1 out of 5 stars

RUDE PHONE CALL

Had a phone call at 4.17pm and the man who answered the phone was extremely RUDE and did not help me what so ever except for shouting!

Date of experience: December 3, 2024

D
1 out of 5 stars

Impossible to make Chaps payment

Impossible to make a payment above the internet banking limit without going into a branch. First visit the LLoyds Bank Cheltenham Branch they couldn’t match the beneficiary name to the beneficiary account even though the beneficiary account is with Lloyds Bank and payments have been made to that account before via the app. The clerk decided that the payments made before must have been to the wrong account and were most likely lost, even though they were visibly sitting in the beneficiary account. 1 1/2 hours wasted. Second visit tried to pay a different beneficiary also at Lloyds Bank, also to whom payments have been made before via the app, the clerk faffed around and 45 minutes later I had to leave to go to a meeting, so had to leave it unfinished. God forbid the payment wasn’t urgent, hope I never have to use Lloyds to make a ransom payment. Utterly bewildering how a payment that I could make on the app in 30 seconds could not be completed in 45 minutes in the bank, when that is my only avenue to make such a payment if it’s over the online payment limit. The manager of LLoyds Bank Cheltenham is welcome to contact me to discuss how to resolve this

Date of experience: December 3, 2024

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