Lloyds Bank Insurance
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Impossible to make Chaps payment
Impossible to make a payment above the internet banking limit without going into a branch. First visit the LLoyds Bank Cheltenham Branch they couldn’t match the beneficiary name to the beneficiary account even though the beneficiary account is with Lloyds Bank and payments have been made to that account before via the app. The clerk decided that the payments made before must have been to the wrong account and were most likely lost, even though they were visibly sitting in the beneficiary account. 1 1/2 hours wasted. Second visit tried to pay a different beneficiary also at Lloyds Bank, also to whom payments have been made before via the app, the clerk faffed around and 45 minutes later I had to leave to go to a meeting, so had to leave it unfinished. God forbid the payment wasn’t urgent, hope I never have to use Lloyds to make a ransom payment. Utterly bewildering how a payment that I could make on the app in 30 seconds could not be completed in 45 minutes in the bank, when that is my only avenue to make such a payment if it’s over the online payment limit. The manager of LLoyds Bank Cheltenham is welcome to contact me to discuss how to resolve this