Review summary

Lloyds Bank Insurance has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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deplorable treatment by Fraud team

deplorable treatment by Fraud team, verifying a transaction asking me my mothers milk, at some point the woman on the phone says, may be you are a fraudster, unacceptable treatment of clients, I hang up after 25 min of nonsense, they blocked my account prior to a trip of mine abroad leaving me stranded, went to unblock it after my return, was told they were closing the account in a month, no explanation, never received a letter to that effect, they told me they would resend the letter, two weeks later still no letter!!!! wtf guys, are you a bank or what

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C
0% balance transfer why would you do that

Offered me a 0% balance transfer, then suspended my account because I tried to do a balance transfer! I spent 30 minutes on the phone trying to find out what was happening and how to sort it. I now have to find a branch that hasn’t closed down to answer some questions about why I wanted to transfer a balance. I’ll have to take time off work and they just don’t give two sh**s.

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Useless fraud department

Wouldnt help me after i got my money stolen and took 3-6 hours at a time to respond, so even though i started a conversation at 6am it still hadent been sorted by 9pm then they decided to cut me off. And left me on seen constantly for like an hour. Assholes

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I've been a customer for 25 plus years…

I've been a customer for 25 plus years the only time I've needed help from them with a fraud case and they gave the fraudsters their money! Avoid lloyds like the plague!

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Showing 571 - 580 of 996 reviews
JR

The bank refused to alter an upcoming…

The bank refused to alter an upcoming payment which is neither direct debit or standing order, but payment to Amex. The amount due to Amex is now less due to a partial refund (for services) from the retailer. Lloyds does not allow any way to amend the amount of payment before the monies leave my account.

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CB

Frustrating and Inefficient Experience with Lloyds Business Banking

After three frustrating attempts to navigate Lloyds’ fiddly application process, my business account was finally approved on 18th December 2024. While the card arrived relatively quickly, I only just received my PIN and still haven’t received the card reader needed to access online banking. To resolve this without a card reader, the website directs you to the app, which then gives you a code to call an operator to verify changes. During my first attempt, I was told the request had been verified and it would "update the system" by the end of the day. However, the new password was not recognised, and by the time I called back, Lloyds had closed for Christmas. When I tried again today, I was informed the information was "old" and the account couldn't be verified online using the code. When I questioned this, the operator simply said he didn’t know why. This has been a terrible start, filled with delays, confusion, and a lack of clarity. For a business banking service, reliability and efficiency are critical—and Lloyds has fallen far short of expectations. What a useless bunch.

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HD

Where do I start explaining just how…

Where do I start explaining just how bad Lloyds Bank is when it refuses to use human beings to interact with customers? I have been a Lloyds customer for oner 40 years and in the last few years since they employed imbeciles to set up an internet processing system that never works I wonder why they keep closing branches and failing to provide human beings to talk to when the online systems fail to work. I see that they have an 80% disapproval (1 star rating). So, why do they make no attempt to do something about it? Perhaps it's a not-so-subtle way to persuade all customers to move to a different bank. Maybe just tell us and let us get on and do it. By the way, you should sack the techies who set up your online systems, or were they just kids on work experience?

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JC

Best for service

I have been with Lloyds for 20 years every contact I've had with them has been fantastic every time there's been an issue they've sorted it out they've been great when I was in debt with them and helped me to manage my money they have lots of additional services their credit cards don't offer the best interest rates but they have some fantastic benefits. I also bank with some of the competitors for various reasons and find Lloyds service to be the best

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LR

Honestly completely useless

Honestly completely useless. I asked a question their answer was “yea I think so” even they are not sure. I waited for 25 mins and they gave me no firm answer

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Wr

If I could give 0 stars I would

If I could give 0 stars I would. How can an old national bank associate themselves with an appalling company like transfer union? Worst thing I have realised is that we have got no control, i can not exclude them from my accounts! I have got no choice but allow them access because we bank with lloys. This supposed credit score company has our details but is not using them. I pay all by direct debit, and cards are paid before date, no mortgage, yet they tell you if you pay your bills on time and cards it will help. I fear for stuff we will never know. Tried to contact them, first name and post code rejected, was correct and taken I had used a Lloyds bank account link even worse. Tried to raise a complaint, it was also rejected. How could you do that Lloyds bank? I have been with you since 1983! Time to look for an alternative

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sl

TRUST - 0% - Awful responce

I applied to move my ISA on 12/11/24 - and to date on 28th of December the money has left my account and still has not arrived in the destination Stocks and Shares ISA - Why was I not told this ? Promises of it being processed now for 3 weeks - and when it is processed the money disappeared down a black hole ! Very disappointed indeed . No one wants to own any issue and update me on what has happened . Avoid at all costs !

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C

Doesn't deserve a star

Never open a share dealing account with Lloyds. Been with Lloyds 38 years & it is now appalling. Opened ISA share dealing account before Xmas. Existing Share dealing account with £11,000 disappeared from app. They stated I suspended account myself. Told me to fund ISA account & were insistent problem would be solved. It wasn't...phoned Xmas eve and staff were rude I asked to be put through to complaints & they claimed couldn't hear me & filed a complaint on my behalf even though I don't know what is in the contents and could recite me word for word. Banking ombudsman complaint letter now sent as paying for accounts I cannot pay into or purchase shares correctly, making false allegations that I suspended my own accounts, They restarted stopped trading plans without my permission and persuaded me to part with money under false pretenses....major alert especially for vulnerable adults...call centre staff no different to scammers. Was promised call from IT dept and call from share dealing...still waiting. If I were you I'd find a different provider and spare yourself unnecessary stress. Letter drafted ready for ombudsman

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WA

On 24th December I was supposed to apply my visa, for that I deposited money in my account till 27th they are not proofing my payment and I am not able to do something. They also have deactivated my mobile banking app. I am depressed now

Wrost experience ever

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KB

Needed help as payments stopped coming…

Needed help as payments stopped coming through to me and first it was just automated answers then I got a person, who didn't answer for ages and didn't really read what I said to find the issue. Might have to switch bank!

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