Caroline

Dec 28, 2024

Doesn't deserve a star

Never open a share dealing account with Lloyds. Been with Lloyds 38 years & it is now appalling. Opened ISA share dealing account before Xmas. Existing Share dealing account with £11,000 disappeared from app. They stated I suspended account myself. Told me to fund ISA account & were insistent problem would be solved. It wasn't...phoned Xmas eve and staff were rude I asked to be put through to complaints & they claimed couldn't hear me & filed a complaint on my behalf even though I don't know what is in the contents and could recite me word for word. Banking ombudsman complaint letter now sent as paying for accounts I cannot pay into or purchase shares correctly, making false allegations that I suspended my own accounts, They restarted stopped trading plans without my permission and persuaded me to part with money under false pretenses....major alert especially for vulnerable adults...call centre staff no different to scammers. Was promised call from IT dept and call from share dealing...still waiting. If I were you I'd find a different provider and spare yourself unnecessary stress. Letter drafted ready for ombudsman