Lloyds Bank Insurance
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Frustrating and Inefficient Experience with Lloyds Business Banking
After three frustrating attempts to navigate Lloyds’ fiddly application process, my business account was finally approved on 18th December 2024. While the card arrived relatively quickly, I only just received my PIN and still haven’t received the card reader needed to access online banking. To resolve this without a card reader, the website directs you to the app, which then gives you a code to call an operator to verify changes. During my first attempt, I was told the request had been verified and it would "update the system" by the end of the day. However, the new password was not recognised, and by the time I called back, Lloyds had closed for Christmas. When I tried again today, I was informed the information was "old" and the account couldn't be verified online using the code. When I questioned this, the operator simply said he didn’t know why. This has been a terrible start, filled with delays, confusion, and a lack of clarity. For a business banking service, reliability and efficiency are critical—and Lloyds has fallen far short of expectations. What a useless bunch.