Live Unlimited
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Customer service turned out exemplary
Edited again on Saturday 27 January 2024. My apologies to Live Unlimited Customer Service Team who have proved exemplary. Having called me on 17 January to apologise for the original delivery mix-up (mostly blamed by both of us on Evri), they even emailed me a few days later with an update on stock, and responded within minutes to my reply. Credit where it's due, I'm giving them 5* now. Edited on Wednesday 17 January 2024. A very apologetic agent from Live Unlimited called me this morning, agreeing with my complaints about Hermes/Evri and promising that they are getting phone lines so the customer support should be better in future. I'm impressed with and grateful for the personal phone call and for the time being have upgraded the review to 3*. This complaint looks like it's about Hermes/Evri but actually it's about Live Unlimited's poor customer service in not providing a telephone number for genuine problems, just an email address which I've yet to be convinced is monitored. On 10 January 2024 I ordered a £179 item online. Received a dispatch email two days later with tracking number for Hermes/Evri. I went online to Hermes/Evri and diverted the delivery to a local pick-up store, which is easier for me than awaiting a delivery to where I live. I received confirmation of the diversion with the message that they'd let me know when it's ready to collect. I've been checking that tracking page every day and the message hasn't changed until today when it says they're returning the item to the sender. I can only assume that's because I didn't collect - but I didn't collect because I was never advised that it was ready for collection. So now I'm £179 down, have no item and no way of being reassured by Live Unlimited how it deals with recalcitrant couriers like Hermes/Evri. And because I need the item before the end of this month I doubt I'd trust a second order.