Our service tech did a great job!
Our service tech did a great job!

9 months ago
Good person on phone very clear and understanding
9 months ago
The representative was very knowledgeable and understanding to what we needed this device for.
9 months ago
The.customer representative was very knowledgeable about the product. All my concerns and questions were dealt with very professionally and respectfully.
Our service tech did a great job!
Answered questions and made sure I understood the device and the requirements.
Friendly, knowledgeable, and easy to understand.
I have never had a superb experience buying into any service i was treated with one of the most kind, thoughtful and friendliest representive. she answered all my concerns. no high pressure to buy. i appreciate that. i was sold with your price and the great exxperience i had.
I had an extremely disappointing experience with LifeStation. I never received the device, yet multiple representatives gave me conflicting stories about its status. One claimed the unit was still in their facility, while another said it had already shipped. However, USPS tracking clearly shows that they are still "waiting for the item"—meaning LifeStation never actually sent it. When I requested a confirmation of cancellation, I was first told I’d receive one in 24–48 hours, which then changed to 5–7 business days. A supervisor named Adam eventually told me they don’t even have the option to send a cancellation confirmation—something that should be standard business practice. This is not what I was promised by the original sales rep, Christina, who made everything sound easy and trustworthy. Instead, I’ve had to chase them down for basic accountability. The lack of transparency, inconsistency in communication, and refusal to provide documentation all raise serious red flags. This experience has been stressful, frustrating, and feels very much like a scam. I would strongly caution anyone considering LifeStation to look elsewhere.
Very knowledgeable rep. Listened to my situation. Very empathetic
Helpful customer service
Customer Service agents are extremely nice and informative. Thank you, Sherrie.
Working with Christina was a wonderful experience. She was extremely helpful in giving me the information and answering all my questions. She was a pleasure to talk to and her advice was helpful.
Patient and answered questions
Wonderful customer service from Frankie! He made the process very understandable and answered any questions I had.
Thomas was very helpful and polite
Tom was amazing!!! He reviewed everything with me. I normally don’t make an on the spot purchase but I was very pleased with what i was getting and the price seemed reasonable. My safety of course is most important. I haven’t received the equipment yet but look forward to its receipt.
I liked that it had good reviews on Consumer reports and that the salesman was not pushy, just super friendly.
Sales Rep was very nice and informative.
Agent was very nice. She was helpful in explaining everything. She worked with me on which device was best for me. She was patient with me.worked with me on pay options
Sherry was Wonderful, very helpful.
Friendly, knowledgeable customer service.
I still have not received the necklace. It’s been over a week. Please
Sherri was very professional and friendly. Went step by step instructions so I could understand what I was buying. It was a pleasure working with her.
Based on analysis of 29 reviews rated 1-2 stars for LifeStation
“When I requested a confirmation of cancellation, I was first told I’d receive one in 24–48 hours, which then changed...”
“I initially thought everything went well”
“Just about everything from a promised call following day for payment, that never happened”
“I had an extremely disappointing experience with LifeStation”
“And couldn't get a refund even after I asked 5 minutes later until I received the unit and then returned it”
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LifeStation is a provider of medical alert solutions designed specifically for seniors, enhancing their safety and independence. The company offers a range of products, including the Sidekick Home medical alert system, which is tailored for seniors who spend most of their time at home, and the Sidekick Anywhere mobile alert button, equipped with GPS capabilities for those on the go. Additionally, LifeStation features the Sidekick Smart, a smartwatch that combines medical alert functionality with a modern design. LifeStation’s services include 24/7 emergency monitoring, ensuring prompt assistance at the push of a button. Their dedicated monitoring centers are based in the United States, allowing for quick response times to emergencies. The target market primarily consists of seniors and their families who seek peace of mind through reliable medical alert systems that support independent living. With offerings such as a 30-day money-back guarantee and a special promotion for a free month of service, LifeStation aims to provide accessible solutions for its customers.
LifeStation receives overwhelmingly positive feedback from customers, highlighting the helpfulness and professionalism of its staff. Many reviewers appreciate the knowledgeable representatives who take the time to answer questions clearly and patiently, ensuring a seamless experience. For instance, individuals like Frankie and Sherry are frequently mentioned for their understanding and thorough explanations, contributing to a sense of security for families. However, some customers express frustration regarding discrepancies in pricing, with a few reporting that they were misinformed about monthly fees after their purchase. Despite these concerns, the majority of reviews reflect satisfaction with the service and the quality of the product. Overall, LifeStation is viewed positively, with a strong emphasis on customer support and care.
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