Very nice gentleman
Very nice gentleman, Justin. Very knowledgeable and patient.

9 months ago
Good person on phone very clear and understanding
9 months ago
The representative was very knowledgeable and understanding to what we needed this device for.
9 months ago
The.customer representative was very knowledgeable about the product. All my concerns and questions were dealt with very professionally and respectfully.
Very nice gentleman, Justin. Very knowledgeable and patient.
The representative, Tom, was most helpful and knowledgeable and seemed to take an interest in the situation.
I really Liked that this recommened through Aetna. What really sold me was the representive that I talked to she was very nice,very easy to understand and really knew her job well, no pressure at all. had a answer to all my questions with out hesitaion or having to check on any question. I will feel much safer in my home and yard. I am very happy with my contact with your company. Thank you.
Happy agents!
Excellent customer service. She was excellent at explaining things
Helpful and quick
Gentleman I spoke with was courteous and helpful. He explained everything to me and told me what to do when I get the pendant. I give him an A+.
Quilty care
Caring about the importance of the customers need
Tom explained everything very well!
Your company Rep was very thorough and informative, very easy to talk to. Very patient answering my questions
Maria was exceptionally clear spoken and informative.
Representative was very polite, friendly, respectful , knowledgeable and most importantly patient.
Great customer service and the price was reasonable and they keep in touch with you to make sure your device is working. I just hope it keeps me safe and I don't doubt it wouldn't. I hope I can stay with them for a very long time.
The lady that I spoke to was knowledgeable on the product. She was courteous and efficient. You might think we were fast friends but that is not the case. She deserves all the above praise. C
Maria was amazing and so well informed . We talked with The rep in New Jersey to go ahead and send the life neck piece. He was very helpful also. Looking forward to how this progresses.
Representative was very helpful and very friendly and very nice
Very informative and easy to sign up.
Knowledgeable
It was frustrating as the first 5 times I tried to process it didn’t go through. What I learned was although the user email is not indicated as required by * -it actually is.
Based on analysis of 29 reviews rated 1-2 stars for LifeStation
“When I requested a confirmation of cancellation, I was first told I’d receive one in 24–48 hours, which then changed...”
“I initially thought everything went well”
“Just about everything from a promised call following day for payment, that never happened”
“I had an extremely disappointing experience with LifeStation”
“And couldn't get a refund even after I asked 5 minutes later until I received the unit and then returned it”
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LifeStation is a provider of medical alert solutions designed specifically for seniors, enhancing their safety and independence. The company offers a range of products, including the Sidekick Home medical alert system, which is tailored for seniors who spend most of their time at home, and the Sidekick Anywhere mobile alert button, equipped with GPS capabilities for those on the go. Additionally, LifeStation features the Sidekick Smart, a smartwatch that combines medical alert functionality with a modern design. LifeStation’s services include 24/7 emergency monitoring, ensuring prompt assistance at the push of a button. Their dedicated monitoring centers are based in the United States, allowing for quick response times to emergencies. The target market primarily consists of seniors and their families who seek peace of mind through reliable medical alert systems that support independent living. With offerings such as a 30-day money-back guarantee and a special promotion for a free month of service, LifeStation aims to provide accessible solutions for its customers.
LifeStation receives overwhelmingly positive feedback from customers, highlighting the helpfulness and professionalism of its staff. Many reviewers appreciate the knowledgeable representatives who take the time to answer questions clearly and patiently, ensuring a seamless experience. For instance, individuals like Frankie and Sherry are frequently mentioned for their understanding and thorough explanations, contributing to a sense of security for families. However, some customers express frustration regarding discrepancies in pricing, with a few reporting that they were misinformed about monthly fees after their purchase. Despite these concerns, the majority of reviews reflect satisfaction with the service and the quality of the product. Overall, LifeStation is viewed positively, with a strong emphasis on customer support and care.
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